Close Date: Jan 1, 1900
Salary: $25.11 Hourly
Position and Duties
The San José Police Department is accepting applications for the position of Public Safety Radio Dispatcher Trainee.
This recruitment is open until filled. This recruitment may close at anytime once we recieve a sufficient applicant pool. Please apply as soon as possible.
Key responsibilities for Public Safety Radio Dispatcher Trainees include:
- Learning to dispatch police, fire and emergency medical personnel and equipment on both routine and emergency calls utilizing the computer aided dispatch system, video display terminals, radio dispatching consoles, and related equipment
- Answering the telephone and receiving emergency, non-emergency, and 9-1-1 requests for assistance
- Inquiring, interpreting, verifying, receiving, and disseminating information from law enforcement computer networks relating to wanted persons, stolen property, vehicle registration, etc.
- Participating in field training exercises as needed to fully develop dispatching skills
- Performing all related learning and testing activities
Formal training in the classroom and in the field will be provided in order to develop the knowledge, skills, and abilities necessary to perform the public safety dispatching functions. Public Safety Radio Dispatcher Trainees must complete the training program and be appointed to the class of Public Safety Radio Dispatcher in order to retain employment. Successful candidates must demonstrate excellent communication skills, strong customer service skills, and the ability to retain composure and work accurately under pressure in emergency situations.
Mandatory overtime will be required during critical incidents or to maintain staffing levels. Wearing a uniform is required; however, uniform expenses are partially reimbursed. The wearing of a headset is also required which is purchased by the employer. Incumbents receive paid training beginning with their first day attending the Basic Dispatch Academy.
These positions may require assignment to a Swing, Graveyard, or other non-standard shift; most work four 10-hour shifts followed by three days off. There is a shift differential payment of $1.50/hour for Swing Shift and $1.75/hour for Graveyard shifts.
Any combination of training and experience equivalent to:
1. Education: Successful completion of high school.
2. Experience: One (1) year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center OR successful completion of high school and three (3) years of experience working in public contact employment.
3. Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.
4. Passing a San Jose Police Department background check is a condition of employment.
To Learn More and Apply
To view the full announcement for this exciting opportunity and apply online with the City of San Jose, please visit the City of San Jose's employment page by clicking on the link below.
Then click on the “Prospective Employees” link.