Close Date: Nov 16, 2012
Salary: $11.42 - $13.88 Hourly
FINAL FILING DATE: Accepting a maximum of 50 qualified applications or closing at 5:00 p.m., on Friday, November 16, 2012 whichever occurs first. PERS Retired Annuitants are not eligible to apply.
The Human Resources Department is accepting applications for the temporary and part time position of Recreation Facility Manager to work at the Roseville Utility Exploration Center. A monthly teamwork schedule is established to provide front desk coverage during business hours (Tuesday – Saturday, 10 am to 5 pm) and to conduct school programs which generally occur between 10 am and 2 pm, Tuesday through Friday. While hours may vary depending upon school tour demands, a set schedule for front desk coverage will be maintained to accommodate staff availability. You will be required to work at least one Saturday shift per month. This position will work within a team of part-time employees to provide front desk customer services, and school and youth group tours at the Utility Exploration Center. Duties will be split between customer services and school tours.
Special considerations: We are looking for candidates with knowledge and experience in public utilities, natural resources, and environmental sustainability; interpretation and informal educational techniques; and verbal and written communications.
Customer Service -- Staff the front desk of the Roseville Utility Exploration Center which includes responding to visitor inquiries about the center and city utilities; selling items from the gift shop and tracking inventory; collecting fees for programs and services; answering phones; scheduling and confirming school and public tours, programs and workshops; and responding to written enquiries. Maintain cleanliness of public areas. Maintain good public relations. Responsible for the control of all activities at the facility which includes reporting disruptive patrons to supervisors; preventing theft and damage of the facility; and enforcing facility safety and operational policies.
School Tours -- Plan and conduct school and public programs at the Roseville Utility Exploration Center which includes programs on various topics such as waste reduction, and water and energy conservation for schoolchildren in grades 1-6; youth and adult groups; homeowners and adult learners; and community businesses owners. Conduct outreach programs and staff booths representing the Exploration Center.
To perform a variety of duties related to the overall supervision and operations of a recreation facility or major program and its assigned temporary employees.
EXAMPLES OF ESSENTIAL DUTIES – Duties may include, but are not limited to, the following:
• Oversee daily operations and events being held at assigned facility; ensure cleanliness of restrooms and public areas; report maintenance conditions affecting facility operation and security.
• Oversee the safe and proper operation of assigned facility; ensure facility rules and safety guidelines are followed; maintain order with disruptive patrons and exercise crowd control when warranted; refer escalated issues to assigned supervisor or proper authorities.
• Complete written reports and records as required; organize and monitor equipment inventory of assigned facility.
• Reconcile cash drawer and receipts, record and deposit money; sell items from gift shop and maintain inventory.
• Process registration, facility rentals, and membership sales.
• Supervise assigned temporary staff; schedule, train and monitor staff relative to assigned facility duties; review timekeeping system of assigned staff for accuracy.
• Promote and enforce safety procedures; render first aid and CPR, if certified, as required.
• Conduct events and programs occurring at the facility in accordance with educational goals of the facility.
• Know, understand, and communicate department programs and services.
• Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
• Perform related duties as assigned.
• Recreation programming, techniques and methodology.
• Practices and methods of public relations and customer service; techniques and principles of effective interpersonal communication.
• Principles of supervision and training.
• Modern office equipment, methods, procedures, cash registers and computer hardware and software.
• Principles and techniques of first aid and CPR.
• Principles and practices of safety management.
• Report writing techniques.
• On a continuous basis, know and understand operations and observe safety rules; walk long distances; interpret, understand and follow policies and procedures, and explain operations and problem solve issues for the public and with staff.
• Intermittently set up booths, hang banners, move tables, chairs and carry supplies; lift or carry weight of 45 pounds or less.
• Understand and translate City policies and practices into everyday working practices; make sound decisions with solid problem solving methods.
• Supervise, train and evaluate assigned temporary staff.
• Respond to emergency situations in a calm and effective manner; administer first aid and CPR, if certified.
• Learn to operate a computer as necessary to perform job duties.
• Identify problems regarding the facility and programs; refer difficult problems/irregularities for more advanced attention and recommend possible
• Present quality programs to school groups, adults and other audiences.
• Work in an environment where multiple demands by clients and supervisor require quick decision making and multi-tasking skills.
• Understand and carry out written and oral directions.
• Maintain accurate and up-to-date records.
• Communicate tactfully with customers.
• Work outdoors in a variety of weather conditions.
• Communicate effectively and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
Experience and Training
• One season of experience in a position assisting in facility, event management, recreation programs, customer service or a related field is desirable.
• Equivalent to the completion of the twelfth (12th) grade.
License or Certificate
• Possession of, or ability to obtain, a valid California driver’s license.
• Possession of, or ability to obtain, CPR and First Aid certificates.
Note: Minors may have preclusions or restrictions in duties assigned and licenses required pursuant to 29 CFR § 570.
All applications will be screened by the Human Resources Department for minimum qualifications and then forwarded to the Utility Exploration Center. Qualifying applicants may be invited to staff assessment and/or oral interview. Appointment is contingent upon passing a City-paid pre-employment physical, a drug and alcohol screening test and a fingerprint check.