Close Date: Nov 21, 2012
Salary: $1,853.00 - $2,487.00 Monthly
The City of Mountain View is seeking energetic and motivated individuals with strong technical, customer service and people skills to work in the Library as a Library Assistant I/II. The current opening is for two part-time (20 hours/week) position in Customer Services. An eligibility list will be established for future openings in Customer Services.
Customer Services is responsible for customer accounts and all matters related to the lending of Library materials, including greeting customers; assisting with Library card, registration and orientation to the Library building, services and policies; resolving account problems; and performing a variety of related clerical and customer assistance tasks. Strong verbal communication and computer skills are essential. The Mountain View Public Library is a very busy environment with over 3,000 people visiting each day and almost 1.8 million items loaned out each year.
Minimum Qualifications- Any combination of training and experience equivalent to:
· Library Assistant I: One year of clerical and/or library experience. Equivalent to the completion of the 12th grade.
· Library Assistant II: Two years of experience performing duties similar to a Library Assistant I in the City of Mountain View. Equivalent to an associates’ degree or Library Technician degree.
Minimum Knowledge and Skills
· Knowledge of: Library Assistant I – English usage, spelling, grammar and punctuation; office methods, computer equipment and customer service philosophy. Library Assistant II – in addition to the minimum knowledge and skills for Library Assistant I, library classification filing system; library terminology and procedures related to area of responsibility; library and other computer applications and operations organization, procedures and operating details of a library; familiarity with Microsoft Office applications.
· Ability to: Assist library customers in utilizing library services; check items in and out; answer telephone, in person, and email inquiries concerning library services; receive payments for overdue items; monitor overdue items; remind patrons of responsibility for returning materials; operating a personal computer; communicate effectively; perform physical tasks such as lifting and moving heavy library materials; learn library classification and filing systems; learn library terminology and processing procedures; learn computer application in a library environment; establish and maintain effective working relationships.
Will be required to work regular evenings, weekends and some holidays. Physical labor is required, including bending, reaching, pushing, lifting and carrying items weighing up to 40 pounds.
Application and resume screening will be part of the examination process. Based on the application screening, the candidate with the most relevant qualifications will be invited to an oral board interview (weighted 100 percent). Depending on the number of applications, the above process may be altered.
Prior to hire, candidates will be required to successfully complete a preemployment process, including employment verification and a DOJ fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination.
Candidates with a disability which may require special assistance in any phase of the application or testing process should advise the Human Resources Division upon submittal of application. Documentation of the need for accommodation must accompany the request. The City of Mountain View is an Equal Opportunity Employer (EOE).
How To Apply
Applications are available in the Human Resources Division, City of Mountain View, 500 Castro Street, Mountain View, California, 94041, (650) 903-6310, or on-line at www.calopps.org
. This recruitment may be closed at any time. Qualified candidates are encouraged to apply early.
(Postmarks, faxes, emails and interoffice mail will not be accepted if not received by the filing deadline.)
*Employees hired in this classification may have additional cost-share deductions for their PERS contribution.