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Public Safety Dispatcher
City of Newark, East Bay

Public Safety Dispatch

For more info contact:
(510) 578-4244
Close Date: Feb 6, 2013
Salary: $35.54 - $43.21 Hourly

Under general supervision, the Public Safety Dispatcher receives emergency and non-emergency calls for service and dispatches police and fire units or other public safety personnel; performs data entry and other clerical duties; and performs related work as assigned.  Essential duties include:

  • Receive and screen emergency and non-emergency telephone and radio calls; Question callers who may be hysterical, injured, or angry to obtain information necessary to dispatch proper response; Determine priority of calls for service and dispatch appropriate units for response;

  • Receive information, questions and requests for service from the public by telephone and over the public counter; Answer questions and requests for information and make referrals;

  • Provide radio assistance and information to Police Officers; Coordinate emergency response with other law enforcement agencies and emergency services;

  • Record, classify, and maintain records of all communications; Operate computer terminal to access a variety of police information;

  • Train officers, dispatchers, police aides, and other staff on proper radio procedures and available computer functions; Perform minor routine upkeep and maintenance of communications equipment;

  • Perform a variety of other duties in support of public safety information and communications functions.

Ideal Candidate:


Knowledge of:

  • Basic law enforcement terminology, rules and procedures.
  • Modern office methods and procedures, equipment and filing systems.

Ability/ Skill to:

  • Quickly and accurately read and analyze computer responses from a variety of systems to gather necessary information.
  • Rapidly learn policies and procedures related to the work.
  • Learn the principles and techniques of radio communication and record keeping.
  • Learn the formats used in handling information for a variety of law enforcement communication networks.
  • Learn criteria to determine an emergency or non-emergency.
  • Learn to operate a computer-aided dispatch (CAD) system.
  • Coordinate the work and track the status and location of law enforcement personnel in the field at all times.
  • Act with resourcefulness, courtesy and initiative.
  • Work accurately under pressure, exercise good judgment, and make sound decisions in emergency situations.
  • Take facts and apply established procedures to the solution of problem situations.
  • Learn pertinent codes, public record acts, and penal code sections.
  • Courteously receive requests and complaints, answer questions, and make referrals.
  • Learn the geography of the City of Newark.
  • Maintain neat and accurate records;
  • Communicate clearly and effectively with people from a variety of socio-economic backgrounds.
  • Understand and carry out verbal and written instructions.
  • Establish and maintain cooperative working relationships.
  • Operate a variety of communications and office equipment.
  • Type a minimum of 35 wpm.
  • Perform multiple tasks at same time.


Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

  • Two years clerical, administrative, or dispatching experience.
  • One year experience in emergency dispatching, law enforcement, or emergency-related services.
  • Ability to operate a variety of communications and office equipment.
  • A high school diploma, or G.E.D.
  • Willingness and ability to work rotating shifts, including weekends and holidays, and irregular duty assignments.
  • Interest in law enforcement work & satisfactory record as a law-abiding citizen.
  • Poise; alertness; keenness of observation; firmness; tact; reliability; good judgment; and a state of physical and mental health consistent with the ability to perform assigned duties.
  • The ability to communicate effectively with callers who may be injured, hysterical or angry, and from a variety of socio-economic backgrounds.


$35.54 - $43.21 per hour total compensation

This is a “fully compensated” salary from which employees may elect to purchase benefits at group rates.  In addition, the City will contribute $115 a month towards the cost of the 2013 CalPERS medical plan premiums. The total compensation package provides flexibility for purchasing medical insurance at CalPERS group rates for employees without medical insurance.  Employees with medical insurance have the option to forgo the additional cost of double coverage.  In addition to medical insurance, employees may choose to purchase:

  • Dental insurance (Delta Dental or Delta Care)
  • Long-term &/or short-term disability insurance
  • Vision coverage (EyeMed)

Retirement - CalPERS 2.5% @ 55 for Classic members (current CalPERS members) or 2.0% @ 62 for New Members. In Fiscal Year 2012-2013, employees contribute 11.468% (8% of the Employee Share and 3.468% of the Employer Share).  There is no deduction for Social Security.  Medicare is deducted at 1.45% of salary.

Holidays - 5% Holiday-In-Lieu pay.  In-lieu pay is prorated for Regular Part-time employees.

Vacation Leave – 5.0 - 12.5 hours per month, depending upon years of service.

Sick Leave – 6 hours per month.

Health and Fitness - Free use of the Silliman Activity & Family Aquatic Center.

This job is closed

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