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Police Records Clerk II
(Typing Cert. Required)
City of Hayward, East Bay

Clerical/Administrative Support

For more info contact:
(510) 583-4500
Close Date: Mar 18, 2013
Salary: $4,319.47 - $5,116.80 Monthly

THE POSITIONThe Police Records Clerk II must be able to work day, swing and midnight shifts including weekends and holidays as assigned. The Police Records Clerk II may be assigned to work either at Animal Services or at the Police Department. This position performs a variety of responsible clerical work involving the processing and maintenance of Police Department reports, records and files. This includes heavy data input from police reports, the use of word processing to produce statements, letters, petitions, civil and criminal complaints, processing and maintaining warrants, assisting the public on the telephone or at the counter by responding to requests for information and accepting fees for a variety of items. The successful candidate for this position must be a team player with excellent clerical and interpersonal skills.  



Knowledge of:

Office methods and procedures, telephone and receptionist skills; English usage, spelling, punctuation and grammar, and practices of computer data entry.


Ability to:

Learn pertinent codes, public record regulations and penal code sections; learn the criteria that determine an emergency or non-emergency; learn to operate the computerized records systems; work under pressure, while exercising good judgment, and make sound decisions in emergency situations; effectively communicate including eliciting information from upset and irate citizens; type accurately at 35 net words per minute; understand and follow both oral and written instructions, and establish and maintain effective working relationships with those contacted in the course of work.




Experience: Two (2) years general office experience performing duties similar to a Police Records Clerk I in the City of Hayward. Knowledge of computer use.

Education: Equivalent to completion of twelfth (12th) grade. 

Certificates: A valid typing certificate verifying the ability to type 35 net wpm.


SELECTION PROCEDURECandidates must submit a completed City of Hayward job application, a response to the Supplemental Questions, which fully describes the nature of their professional experience and qualifications, and a typing certificate no later than 5:00 pm on March 18, 2013. Certificates will be accepted as an attachment to the application, in person, by email at or by fax at 510-583-3655.  The certificate must have been issued within the last six (6) months, which verifies the ability to type accurately at the rate of 35 net words per minute. You may obtain a FREE typing test at EASTBAY Works, Eden One Stop Career Center, in Hayward by appointment only (510) 670-5700. Typing certificates will also be accepted from a public school, business school, temporary agency or a similar agency and should attest a 5-minute timed test and specify net words per minute. Online Certificates will not be accepted.


Applications submitted without the supplemental questionnaire will not be considered.   Application packets will be screened by a qualifications panel and candidates considered best qualified based on the information provided, will move forward in the examination process. Candidate’s background and qualifications will be further evaluated by a competitive examination process that may include a writing exercise and/or oral interview, which will result in ranking on an eligible register for hiring consideration. 


Actual hire depends on success in the departmental selection process which may include selection interview, background investigation, polygraph, psychological evaluation and medical exam. Please note that applicant's illegal use of a controlled substance will be carefully evaluated with emphasis on recency and extent of such activity and may be a basis for discontinuing hiring consideration of a candidate.


SUPPLEMENTAL QUESTIONS: Please include response to the following questions with your application. Limit responses to each question to one (1) page, double-spaced, 12 point font.  Writing ‘see resume’ is not a sufficient response. 


1.        Please describe, with some detail, your work experience with records management systems (i.e., New World, Tiburon, Intergraph, Sun Ridge, etc.).


2.        Please describe your work experience with computers in the area of word processing and data entry.


3.        Please describe, with some detail, your customer service experience dealing with upset and/or difficult customers.


4.        Please describe in detail, your experience related to processing detailed, sensitive, and/or confidential documents.  



Candidates are encouraged to apply online at: or Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m. A complete job description and benefit summary can be found on the City’s website.


The City of Hayward is an Equal Opportunity Employer.
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