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Customer Service Assistant I
City of Dublin, East Bay


For more info contact:
(925) 833-6605
Close Date: May 3, 2013
Salary: $16.00 - $20.00 Hourly



The Parks and Community Services Department is seeking Customer Service Assistant(s) to perform a wide variety of customer service, cashier, and clerical duties related to the function, facility, and department assigned. The location and hours of this part-time position are flexible and vary based on the needs of the assigned department.




The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.

  • Perform general clerical duties related to assigned functional area, facility, and department.

  • Type, proofread, and process a variety of documents including general correspondence, customer-related correspondence, and memos, from rough draft or verbal instruction.

  • Assist customers at the front counter; act as a receptionist; answer the telephone, and wait on the general public.

  • Provide information on department and programs areas and policies and procedures; refer inquiries as appropriate.

  • Receive facility rental applications for public facilities and registration forms for City programs; including checking availability.

  • Process transactions and collect fees charged from the public for registrations, facility rentals, and other program areas.

  • Balance cash register and prepare reconciliation form.

  • Perform a wide variety of routine clerical work including filing, tallying, checking and recording information on records.

  • Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.

  • Operate standard office equipment including computer, printer, copier, and facsimile machine.

  • Receive, sort and distribute incoming and outgoing mail; send facsimile requests.

  • Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.

  • Perform related duties as assigned.


Ideal Candidate:



Knowledge of:

  • English usage, spelling, grammar, and punctuation.
  • Word processing software.
  • Personal computer and ten-key adding machine.
  • Office methods and equipment including filing systems.
  • Cash handling and cashiering procedures.

Ability to:

  • Learn the organization, procedures and operating details of the City department to which assigned.
  • Learn department processes and procedures, rules, and regulations related to area of assignment.
  • Perform routine clerical work including maintenance of appropriate records
  • Verify and check files and data.
  • Understand and carry out both oral and written directions
  • Perform simple mathematical calculations.
  • Communicate in an effective manner.
  • Exercise courtesy and tact in meeting or talking with the public.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Operate a variety of work-related office equipment.
  • Must be available to work nights, weekends and holidays.
  • Type accurately at a speed of 30 words per minute.



Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:


Education:         Equivalent to the completion of the twelfth grade.

Experience      Some clerical experience is desirable.



Licenses; Certificates:  

  • Possession of a valid California Class C drivers' license and Certificate of Automobile Insurance for Personal Liability.
  • Valid typing certificate.
  • Desirable: Certification in Standard First Aid and CPR.

Special Requirements:

  • Must be available to work nights, weekends and holidays.
  • Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of completed fingerprint screening and a satisfactory background check.






There are no benefits for this temporary, seasonal position.

This job is closed


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