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City of Dublin Logo

Customer Service Assistant I
City of Dublin, East Bay

Parks

For more info contact:
[email protected]
(925) 833-6605
Close Date: May 3, 2013
Salary: $16.00 - $20.00 Hourly

THE POSITION


 


The Parks and Community Services Department is seeking Customer Service Assistant(s) to perform a wide variety of customer service, cashier, and clerical duties related to the function, facility, and department assigned. The location and hours of this part-time position are flexible and vary based on the needs of the assigned department.


 


DUTIES AND RESPONSIBILITIES:


 


The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.


  • Perform general clerical duties related to assigned functional area, facility, and department.
  • Type, proofread, and process a variety of documents including general correspondence, customer-related correspondence, and memos, from rough draft or verbal instruction.
  • Assist customers at the front counter; act as a receptionist; answer the telephone, and wait on the general public.
  • Provide information on department and programs areas and policies and procedures; refer inquiries as appropriate.
  • Receive facility rental applications for public facilities and registration forms for City programs; including checking availability.
  • Process transactions and collect fees charged from the public for registrations, facility rentals, and other program areas.
  • Balance cash register and prepare reconciliation form.
  • Perform a wide variety of routine clerical work including filing, tallying, checking and recording information on records.
  • Sort and file documents and records, maintaining alphabetical, index, and cross-reference files.
  • Operate standard office equipment including computer, printer, copier, and facsimile machine.
  • Receive, sort and distribute incoming and outgoing mail; send facsimile requests.
  • Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
  • Perform related duties as assigned.


 



Ideal Candidate:

MINIMUM QUALIFICATIONS:

 

Knowledge of:

  • English usage, spelling, grammar, and punctuation.
  • Word processing software.
  • Personal computer and ten-key adding machine.
  • Office methods and equipment including filing systems.
  • Cash handling and cashiering procedures.

Ability to:

  • Learn the organization, procedures and operating details of the City department to which assigned.
  • Learn department processes and procedures, rules, and regulations related to area of assignment.
  • Perform routine clerical work including maintenance of appropriate records
  • Verify and check files and data.
  • Understand and carry out both oral and written directions
  • Perform simple mathematical calculations.
  • Communicate in an effective manner.
  • Exercise courtesy and tact in meeting or talking with the public.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Operate a variety of work-related office equipment.
  • Must be available to work nights, weekends and holidays.
  • Type accurately at a speed of 30 words per minute.

TRAINING AND EXPERIENCE:

 

Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:

 

Education:         Equivalent to the completion of the twelfth grade.

Experience      Some clerical experience is desirable.

 

LICENSES; CERTIFICATES; SPECIAL REQUIREMENTS:

Licenses; Certificates:  

  • Possession of a valid California Class C drivers' license and Certificate of Automobile Insurance for Personal Liability.
  • Valid typing certificate.
  • Desirable: Certification in Standard First Aid and CPR.

Special Requirements:

  • Must be available to work nights, weekends and holidays.
  • Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of completed fingerprint screening and a satisfactory background check.

 


Benefits:

 

 

 

There are no benefits for this temporary, seasonal position.

This job is closed

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