Close Date: Apr 26, 2013
Salary: $17.45 - $23.38 Hourly
Under general direction, perform technical and administrative support functions related to the processing and issuance of building permits and other ministerial development permits; assist customers with general questions pertaining to the Community Development Department and related City policies; and perform other related duties as assigned.
Perform a variety of permit and customer service functions including but not limited to receiving and processing permit applications at the front counter and via mail, telephone, facsimile, or e-mail; enter and retrieve various computer data; calculate and collect fees; review plans for completeness; route plans to appropriate department/staff; answer general questions from the public relating to building codes, plan review and permit processes/requirements, permit and development impact fees, and City policies; initiate permit applications in the City’s permit software system; issue over-the-counter and approved plan permits; research various building codes and City files; and other related duties as assigned. May provide limited direction and technical assistance to other permit technician staff and/or temporary employees.
The ideal candidate has an extensive customer service background in an office or retail setting; is familiar with permit processing and software; has knowledge of building and/or municipal codes; has good verbal communication skills; works well as a supportive member of a professional group; is capable of maintaining a calm and professional demeanor under difficult circumstances; deals effectively with conflict; and has a strong desire for personal and professional development.
Knowledge of: Correct English usage, spelling, grammar, and punctuation; modern office methods, procedures, and equipment; Building, Plumbing, Electrical, and Mechanical Codes; computer permitting software; municipal zoning regulations.
Ability to: Understand and apply City policies, procedures, rules and regulations; perform typical computer data functions; perform various types of research; maintain accurate records and files; understand and carry out oral and written instructions; establish and maintain courteous and cooperative work relationships with staff, supervisors, industry professionals, and the general public; communicate effectively both orally and in writing; deal with difficult customers in a courteous manner; and refer complaints to the appropriate staff member for resolution.
Experience: No experience is required; however, one year of related experience is preferred.
Education: High school graduate or equivalent supplemented by specialized training in building technology, municipal planning, or related field. ICC certification as a Permit Technician, Building Inspector, or Plans Examiner is desired.
Additional Requirements: Possession of a valid California Driver License.
This position is part of the "Chico Employee Association."
Drug screening will be required as part of the pre-employment background process.
Salary: $3,024—$4,052 per month
Benefits include retirement, medical, dental, vision, life, and long-term disability insurance.