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Case Manager Assistant
City of Cupertino, South Bay


For more info contact:
(408) 777-3227
Close Date: Jan 1, 1900
Salary: $31.24 Hourly

Case Manager Assistant

Part-Time Temporary Non-Benefited Position

(maximum 995 hours per fiscal year)

July 15, 2013 to February 28, 2014

Approximate Hours per Week: 40

Salary Range: $31.24 per hour

Final Filing Date: Open until filled


The City of Cupertino Parks and Recreation Department has an opening at the Senior Center for a temporary Case Manager Assistant from July 15, 2013 through February 28, 2014. This is a Part-Time Temporary Non-Benefited Position (maximum 995 hours per fiscal year).


Under direction, performs professional social work with senior citizens and/or families to obtain health, financial and social services; provides assessments and develops and implements case management plans; performs related duties as required.

Distinguishing Characteristics:

This is the full journey level class. Employees at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of operating procedures and policies within the department. Bilingual skills in English/Mandarin are desirable.

Supervision Received and Exercised:

Receives direction from professional or management staff.


Duties may include, but are not limited to, the following:

  • Conduct comprehensive client assessments to collect functional, environmental, psycho-social, financial, employment, housing, educational, and health information as appropriate to develop and create a cost effective care plan.

  • Develop support systems to meet client needs by identifying and coordinating a variety of available services.

  • Evaluate client risk and assess need for immediate intervention.

  • Conduct site visits to clients' homes.

  • Develop, prepare and present training and educational programs/workshops.

  • Prepare written reports for funding agency, city, and cooperating agencies.

  • Assist in the recruitment, training, supervision, and support of volunteers.

  • Interpret and explain laws, regulations and service programs to elders and others.

  • Determine need for and conduct inter-agency and/or family conferences.

  • Provide supportive counseling and advocacy for clients.

  • Determine quality and effectiveness of services provided and if necessary, develop and implement new processes and procedures.

  • Build and maintain positive working relationships with co-workers, other city employees and the public using principles of good customer service.


Knowledge of:

  • Principles and practices of care management as applied to senior populations.

  • Principles and techniques of interviewing, mental health, diagnostic assessment and a variety of counseling methods.

  • Medical, psychological, educational, social service, legal, and community resources.

  • Signs and symptoms of mental illness and diseases which cause memory loss; family dynamics, and human behavior related to the aging process.

  • Cultural influences on behavior in a multicultural community.

  • Laws and regulations regarding elder abuse and functions of public assistance and social service systems.

  • Bilingual skills in English/Mandarin are desirable.

Ability to:

  • Plan, develop, and implement case treatment plans.

  • Conduct home site visits.

  • Assess undefined, potentially complex situations; use diagnostic assessment tools to assess physical and psychosocial needs of clients.

  • Engage clients in the problem solving process.

  • Prepare and implement case management plans.

  • Interpret and explain complex laws and regulations to clients and the general public.

  • Prepare and present training programs and workshops.

  • Analyze situations and determine proper course of action by making decisions and utilizing independent judgment.

  • Maintain records and prepare clear, concise, and complete reports.

  • On a continuous basis, know signs and symptoms of mental illness; understand cultural influences on behavior; identify need for services; analyze and assess elders and caregivers by active listening and direct observation; intermittently interpret laws, regulations and elder service programs; problem solve to assess needs of clients; observe seniors for assessment purposes; and explain regulations and findings to clients and families.

  • On an intermittent basis, sit, bend, twist, and climb while performing site visits; use telephone, and write or use a keyboard to communicate though written means; and lift or carry weight of 25 pounds or less.

  • Work with various cultural and ethnic groups in a tactful and effective manner.

  • Obtain information through questioning; establish and maintain effective casework relationships with clients.

  • Use a computer, calculator, telephone, and photocopy machine.

  • Communicate clearly and concisely, both orally and in writing.

  • Establish and maintain effective working relationships with those contacted in the course of work.

  • Bilingual skills in English/Mandarin are desirable.

Experience and Training:

Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:

Possession of a Bachelor's Degree from an accredited college or university with major course work in social work, psychology, counseling, sociology, nursing, gerontology or a related field and three years of social service experience, one year of which has been with senior citizens; or equivalent to a Master's Degree from an accredited college or university with major course work in social work, psychology, counseling, sociology, nursing, gerontology, or a related field and one year of professional case management experience involving senior citizens and related geriatric issues.

License or Certificate:

Possession of, or ability to obtain, a valid California driver's license.


Applicants must complete an official City of Cupertino application and return it to Human Resources or apply online via All hard copy applications must be typewritten or handwritten in black ink. Hard copy applications may be picked up at the following offices:

Cupertino Senior Center   

21251 Stevens Creek Blvd.      

Cupertino, CA 95014  

Cupertino City Hall

Human Resources Division

10300 Torre Ave.

Cupertino, CA 95014

Applications accepted until the position is filled.


City employment applications may be obtained from the City of Cupertino Human Resources, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at To apply online, visit Completed City employment applications and supporting materials must be received by the City?s Human Resources no later than the final filing date. Postmarks or late applications will not be accepted. Faxed applications will be accepted only if the original application is received no later than the first business day following the closing date. Applications must be filled out completely. Please do not substitute ?see resume? in the employment history section of the application. Resumes should be attached separately. Appointment to this position is contingent upon passing a pre-employment physical paid for by the City, a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States.

The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person?s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application.ÿ Documentation of the need for accommodation must accompany the request.ÿ



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