Close Date: May 13, 2013
Salary: $20.05 Hourly
Library Associate – Virtual Branch Web Associate
Sacramento Public Library is seeking a motivated and skilled candidate to support the Virtual Branch, with a particular emphasis on web services. The Virtual Branch is the online face of the Sacramento Public Library, comprised of our public website, social media presence, eBook lending platforms and database collections.
This position is responsible for:
- Maintaining the website using a content management system, including creation or modification of page templates, configuring web parts, and updating content.
- Conducting usability tests, testing cross-browser, cross-platform, and/or cross-device compatibility for inconsistencies.
- Gathering and compiles statistics and analytics for website, databases, social media, and services of the Virtual Branch.
- Maintaining social media administrative accounts and monitoring social media channels for patron feedback.
- Assisting in product testing and evaluations for digital content and research databases provided through the Virtual Branch.
- Providing technical support to staff by troubleshooting access to website and databases.
- Developing and conducting training for staff on eBook platforms, databases and emerging technologies.
- Working a flexible schedule which may include evenings and weekends.
- And other duties as assigned.
Experience with Kentico Content Management System
Service Philosophy: Customers are the library’s first priority. Staff: understand service through the lens of the customer; deliver service with respect; make decisions that support successful customer interactions. Customers: enjoy a seamless and successful library experience as defined by their own expectations; choose their own method of interaction – staff assisted, self-directed or virtual.
- Oversee services in branch or central library unit;
- Provide training to staff assigned to work area;
- Provide information regarding library services, policies, and procedures and the location and use of library materials and equipment;
- Answer reference questions and perform adult or youth services work;
- Assign, prioritize, schedule, and review the work of Library Services Assistants, Library Technicians, shelvers and volunteers;
- Assist in recruiting, interviewing, and recommending for hire; trains and evaluates the work of assigned personnel; responds to personnel issues or problems and works with managers to resolve personnel issues;
- Provide readers’ advisory, basic information service, and assistance to library customers in the use of the library;
- Process holds, delivery materials, and various circulation reports;
- Count cash and prepare deposits;
- Check library materials in and out, issue library cards, take fines and payments; a
1. Sacramento Public Library’s policies and procedures;
2. Principles, practices, and procedures of assigned area of responsibility;
3. English usage, spelling, grammar, and punctuation; basic alphabetical and numeric filing methods; and basic mathematical principles;
4. Basic reference materials, methods of bibliographic research, and techniques for interacting effectively with library customers;
5. Current office methods, equipment, practices and procedures including PC usage and familiarity with word processing and spreadsheet software.
1. Plan, organize, and supervise the activities of assigned work unit or functional area;
2. Collect, compile, and analyze information and data;
3. Understand the customer’s needs and deliver services by focusing on the customer;
4. Take initiative to ensure a positive and successful customer experience by contributing to finding solutions, regardless of assigned responsibility;
5. Respond to customers and address customer complaints/problems in a timely, accurate, courteous, respectful and friendly manner;
6. Possess attention to detail and follow through on tasks effectively and efficiently;
7. Communicate orally and in writing to customers and internally;
8. Master all procedures related to assigned work area;
9. Learn and use specialized library serials, acquisitions, cataloging, and circulation software;
10. Prioritize and multitask; Communicate effectively and courteously with other staff and members of the public; and
11. Keep all relevant parties informed of all major issues and to recommend changes where appropriate.
Education and Experience:
1. BA/BS Degree in area of specialty
2. No experience necessary.
Physical and Environmental Conditions:
Work occurs in a normal office environment with acceptable lighting, temperature, and air conditions. Normally seated, standing or walking at will. Most positions will require the ability to lift bins and boxes of library materials weighing up to 50 pounds; push or pull book carts weighing up to 200 pounds; stand for long periods of time; stoop, bend, and reach. Positions typically require frequent verbal communication, talking, hearing, sitting, reaching, keyboarding and repetitive motion of hands/wrists, and handling. Specific vision abilities for this job include close vision and the ability to adjust focus.
Work environment involves everyday risks or discomforts which require normal safety precautions typical of such places as offices, libraries, meeting and training rooms, e.g., use of safe work place practices with office equipment, avoidance of trips and falls and observance of fire and building safety regulations. Position may require some travel throughout the library service area. May require working irregular hours, including evening and weekend shifts and working at various locations during the course of the workday or workweek. Interaction with library staff, library customers, other libraries, agencies and organizations, or vendors will be necessary to provide and receive information, present programs, or resolve situations or problems. There may be some exposure to angry or hostile individuals.
A valid Class C California Drivers License may be required for some positions at the time of appointment.
The ideal candidate has excellent communication skills, a hard work ethic, a creative approach to problem solving, and works well in a flexible team environment.
A bachelors degree is required for this position.
This is a full-time, union represented opportunity with benefits. Some of the Library's benefits include:
- Choose from Health Net or Kaiser HMO plans
- 2 different Delta Dental plans
- VSP Vision Plan Option
- Short-Term Disability
- ICMA 457 Deferred Compensation
- AFLAC Supplemental Insurance
- Pre- Paid Legal
- Recognition Program
- Life Insurance
- Retirement Savings Plan
- California Public Employment Retirement System (CalPERS)
- and more...