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City of Redwood City Logo

Public Communication and Engagement Manager
City of Redwood City, San Francisco/Peninsula


For more info contact:
[email protected]
(650) 780-7000
Close Date: May 31, 2013
Salary: $7,873.00 - $9,447.00 Monthly



The City of Redwood City invites you to apply for the position of PUBLIC COMMUNICATION AND ENGAGEMENT MANAGER.  Under administrative direction, the Public Communication and Engagement Manager is the principal staff resource to manage the City’s community engagement, public information, constituent response, brand management and media relations programs. The successful candidate will work with City departments to ensure the development and dissemination of clear, accurate, timely and comprehensive information about the City’s programs, services, policies, events, capital projects and major developments. He or she will also plan and implement outreach strategies to provide opportunities for community members to be informed, communicate with the City and have a voice in the public process, using a variety of communication and engagement methods. In addition, this position coordinates related projects involving complex community and cross-departmental issues as assigned, and leads the City’s efforts to strengthen and expand its online and social media presence.
The ideal candidate will possess outstanding written and oral communication skills, and significant experience employing those skills in a professional public relations or public communications capacity, preferably within municipal government or other public sector agencies. He or she will also possess considerable experience with social medial and other web-based communication technologies, and be motivated to learn and employ new and emerging technologies and methods related to public communication and engagement. The ideal candidate will also have a successful track record of developing positive and constructive relationships with media representatives, community members and stakeholders, agency leadership, and staff. He or she will be a self-starter, employing initiative and independent judgment to organize and prioritize work in accordance with organizational goals, and produce high quality work on a deadline. 
Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education & Experience
Equivalent to a Bachelors degree from an accredited college or university with major course work in Journalism, Public or Media Relations, Social and Interactive Media or a closely related field. At least three (3) years of professional level experience in journalism or public relations, which included the development of publications and/or news releases and working with media representatives. Experience with the latest web-based outreach and engagement technologies and interactive media (e.g. Web 2.0) is critical. Experience with public sector agencies is a plus. Bilingual (English/Spanish) skills are desirable. Possession of a valid California Driver Licence and satisfactory driving record is required.
Knowledge of:
·          Principles, practices and concepts of open government and citizen participation
·          Principles, techniques and practices of public information, public media, and public relations
·          Operational characteristics, services and activities of a City Manager’s office and municipal government
·          Advanced principles of interactive outreach strategies and technologies, including use of social media, Web 2.0 technologies, and other web-based communication tools and technologies
·          Principles and practices of community surveys, outreach and assessment tools
·          Community and neighborhood organizations and techniques for effective outreach and engagement with such organizations
·          Political issues, community development issues, and laws and legislative developments of importance to the community and City
·          Advanced principles and techniques of professional writing, English grammar, spelling, and punctuation
Ability to:
·          Establish and maintain constructive relationships with community and neighborhood organizations and individuals
·          Listen to and understand the needs of the community and discuss problems and complaints tactfully, courteously and effectively
·          Establish and maintain effective relationships with elected and senior management personnel within the City, achieving professional confidence and cooperation from others
·          Represent the City, as assigned, in a professional manner in a variety of settings
·          Exercise good judgment and make sound decisions in a manner consistent with essential job functions and City values
·          Work independently and proactively with minimal supervision; make decisions in accordance with City values and policies
·          Interpret and explain City programs, policies and procedures; break down complex issues in a manner that is easy to communicate and understand
·          Operate modern office equipment and applications, including Word, Excel, PowerPoint, and a variety of web-based applications
·          Prepare a wide variety of effective, professional, attractive and economical communication tools for a variety of audiences
·          Involve stakeholders and develop their support for problem solving
Applications may be submitted online at, Member City: Redwood City. The following must be submitted with your application:
·         Resume
·         Cover Letter
·         A professional writing sample, not to exceed five (5) pages, consisting of a press release or publication that you have authored.
Alternative application formats are available. For further information please contact our job hotline at (650) 780-7292. Candidates with a disability who may require special assistance in any phase of the application or selection process should advise the Department of Human Resources upon submittal of application.
All applications will be reviewed for completeness of response, accuracy, relevant education, experience, training and other job related qualifications and neatness. Those who best meet the stated qualifications and requirements for the position will be invited to participate in the testing process, which will consist of an oral board interview and a work-related exercise. The testing process is tentatively scheduled for June 18, 2013, with finalist interviews to be scheduled later in the week. The specifics of the testing process will be communicated to those qualifying candidates. The results of the testing process will determine the applicant’s standing on the eligibility list. The Assistant City Manager will make the final appointment from the top candidates on the eligibility list. The Immigration Act of 1986 requires proof of identity and eligibility for employment at date of hire. Prior to appointment, candidates will be required to pass a background check, at no cost to the candidate.
 The City of Redwood City is proud to be an Equal Opportunity Employer!
The successful candidate will enjoy the following benefits:
·         Public Employees Retirement System (PERS)
[email protected] formula for new members, [email protected] for classic members
·         457 Deferred Compensation plan with 2% City-paid contribition
·         Opportunity to select from a variety of health plans that are administered by PERS
·         Dental & vision insurance
·         Employee Assistance Program
·         Vacation at l0 days per year to 25 days after 20 years
·         Sick leave of 12 days per year
·         Fourteen paid holidays per year
·         Three days bereavement leave
NOTE: Earnings from this job are not covered under Social Security. When you retire you may receive a pension based on earnings from this job. If you do, your pension may affect the amount of Social Security benefits you may receive. For more information go to
We are an exceptional organization and a leader in the Bay Area.   The values that guide us are:
·         EXCELLENCE: Passion to do our best in each moment.
·         INTEGRITY: Do the right thing, not the easy thing.
·         SERVICE: We care and it makes a difference.
·         CREATIVITY: Freedom to imagine and courage to act.
The City of Redwood City is a great place to work!
Note: The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.


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