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City of Redwood City Logo

Library Technology Aide
#2077 casual
City of Redwood City, San Francisco/Peninsula


For more info contact:
[email protected]
(650) 780-7000
Close Date: Sep 12, 2013
Salary: $14.00 - $18.00 Hourly




The Redwood City Public Library is looking for a dedicated, enthusiastic individual who thrives on providing excellent customer service, meeting and exceeding goals in a team-oriented environment and growing with a forward-looking, community-centered organization. We are recruiting for one Library Technology Aide to work 18 hours per week. The successful candidate for this position will provide support for a wide range of basic maintenance, training and troubleshooting needs for library computers and related equipment.


The ideal candidate for this position will be able to help people of all age’s better use and understand basic computer technology, assist with basic technology maintenance and support, follow oral and written instructions, work independently and productively, and work evenings and/or weekends.


Typical duties may include, but are not limited to the following:  provide assistance with configuring, installing, and maintaining library computers; perform minor technology repairs and upgrades; assist with troubleshooting hardware and software problems; help library staff and customers use computers; other duties as needed and assigned.


This is a non-benefited casual position.  A casual employee may not work more than 1000 hours per fiscal year.




Any combination of experience and training that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:


Education & Experience


Two years of recent experience installing, configuring and troubleshooting computer hardware and software in a formal setting such as a workplace or school environment is highly preferred. Excellent interpersonal skills, dedication, and strong customer service orientation are all required.


Knowledge of:


  • Public access computer set-up for a library environment
  • Standard office computer systems and applications such as Microsoft Windows XP, Microsoft Windows 7, etc.
  •  Installation, maintenance and repair of computer and related equipment
  •  Security and time management software 

Ability to:


  •   Provide excellent customer service in a friendly cooperative manner
  •   Troubleshoot computer hardware and software
  •    Communicate clearly, both orally and in writing
  •   Read and write effectively
  •    Work well with the public and with co-workers
  •    Work evenings and weekends


Must be physically capable of performing the essential job functions of this classification.




Applications may be obtained in one of the following ways:


1.        Apply online at, Member City: Redwood City

2.        Visit our web site @ to print the application form

3.        Call our 24-hour Job Hotline at (650) 780-7292.  TDD is available during normal business hours for hearing impaired at: (650) 780-7265

4.        Visit the City of Redwood City Department of Human Resources (Monday-Friday, 8am-5pm) at 1017 Middlefield Road, Redwood City, California  94063

Candidates with a disability, which may require special assistance in any phase of the application or selection process, should advise the Department of Human Resources upon submittal of application.




All applications will be reviewed for neatness, accuracy, completion, relevant education, experience, training and other job related qualifications.  The most appropriately qualified applicants will be asked to participate in the testing process which will consist of an interview with Library Department staff.  Prior to appointment, candidates will be required to pass a background check and/or a fingerprint check at no cost to the candidate.  Final appointment will be made by the Library Director.  The Immigration Act of 1986 requires proof of identity and eligibility for employment at date of hire.



The City of Redwood City is proud to be an Equal Opportunity Employer!




We are an exceptional organization and a leader in the Bay Area.   The values that guide us are:


·         EXCELLENCE: Passion to do our best in each moment.

·         INTEGRITY: Do the right thing, not the easy thing.

·         SERVICE: We care and it makes a difference.

·         CREATIVITY: Freedom to imagine and courage to act.


The City of Redwood City is a great place to work!


Note: The provisions of this bulletin do not constitute an expressed or implied contract and any provisions contained in this bulletin may be modified or revoked without notice.

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