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Server Manager (Information Systems Analyst)
Job ID: 3803
City of San Jose, South Bay

Information Technology

For more info contact:
(408) 535-5655
Close Date: Sep 3, 2013
Salary: $83,699.20 - $101,961.60 Annually

About the Department


The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live work and do business.  Moreover, San José is the center of cultural government and economic activity for the region.  The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.  The City's Information Technology Department is seeking an individual whose values align with the values of the City's employees.


The Information Technology Department's (ITD) mission is to enable the service delivery of its customers through the integration of Citywide technology resources. 


ITD consists of four core service areas:


-- Enterprise Technology Systems and Solutions - Business Systems, Database

    Administration, Financial Management Systems, HR/Payroll, Integrated Billing


-- Information Technology Infrastructure - Core Infrastructure, Telecommunications, Servers,

    Desktop Support, Email


-- Customer Contact Center - Utility Billing, Internet Self-Service, General Information Requests


-- Strategic Support - Budget/Fiscal Management, Procurement, Contract Administration,

    Human Resources, Analytical Support


The Information Technology Department strives to provide meaningful impact through the effective use of technology for its employees and community that the City organization serves.


Position and Duties


This position is part of the Information Technology Infrastructure Team and will serve as the Server Manager. The Server Manager is responsible for managing and overseeing the enterprise Windows network infrastructure functions including Microsoft Active Directory infrastructure, servers virtualization environment, network shares, system backups and restore, and system security. The Information Technology Department is currently implementing many exciting technology projects such as migrating the email and office productivity tools to utilize cloud technology, implementing cloud storage, and planning infrastructure for secondary data centers including a disaster recovery initiative. The Server Manager will lead several IT technology projects to their completion. 




-  Supervise a team of technical engineers and technicians to manage the City enterprise

   network operations which includes the Microsoft Windows Active Directory infrastructure and

   services, VMware cluster, Trend Micro Officescan, Webfilter, Veeam Backups, System

   backups/restore, Network and Systems Monitor, system security, etc.


-  Provide technical guidance to engineers and technicians in resolving day-to-day system

   operations issues and challenges. Analyze system performance issues and troubleshoot

   complex issues related to network, Windows servers, enterprise storage, applications, and



-  Manage operation or security incidents such as service outages, virus outbreaks, system

   intrusion, etc.


-  Administer and monitor vendor contracts, system maintenance renewals to ensure operation

   efficiency with performance measurements, timelines, and budget.


-  Act as a technical liaison to other departments. Understand and manage service level

   agreements relating to IT services


-  Recommend system hardware and software specifications based on IT enterprise

   infrastructure. Participate in strategic planning and make recommendations to ensure

   productive implementation and use of information technologies for the City.


-  Evaluate City’s IT infrastructure and recommend an upgrade path as necessary. Coordinate

   activities and lead system upgrade, equipment replacement, etc.


-  Administer, document, and establish policies and procedures for enterprise system

   including hardware and software.


-  Evaluate employee performance. Assign, prioritize and schedule duties and work



This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


Minimum Qualifications


Any combination of training and experience equivalent to:


Education and Experience:


Bachelor's Degree from an accredited college or university in a relevant field, and four years of progressively responsible professional/journey level experience, of which at least two years have been at a level comparable to a Senior Systems Applications Programmer (SrSAP), Enterprise Network Engineer (ENE), Senior Communications Technician (SrComTech), or Senior Electronics Systems Technician (SrElecSysTech) with the City of San José.  SrSAP/ENE/SrComTech/SrElecSysTech level experience is usually considered to include lead technical work in the development, implementation and maintenance of communications or computer systems.  Lead employees assign and monitor work; evaluate employees, provide guidance and direction to lower level employees; determine work priorities; and train staff.


Acceptable Substitution/s:


Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.  Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two years of experience at a level comparable to a SrSAP/ENE/SrComTech/SrElecSysTech.




Possession of a valid California Driver's License AND


-Cisco Certified Network Professional (CCNP) OR Cisco Certified Internetwork Expert (CCIE) or equivalent


Employment Eligibility: 


Federal law requires all employees to provide verification of their eligibility to work in this country.  Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor.


To Learn More and Apply


To view the full announcement for this exciting opportunity and apply online with the City of San José, please visit the City of San José’s employment page by clicking on the link below.


Then click on the “Prospective Employees” link.  


City of San José Employment Page


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