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Senior Information Services Analyst
City of Rancho Cucamonga, San Bernardino County

Information Technology

For more info contact:
(909) 919-2616
Close Date: Mar 31, 2014
Salary: $6,327.00 - $8,119.00 Monthly



The City of Rancho Cucamonga is seeking an experienced, team-oriented individual to serve as a Senior Information Services Analyst within the Network Services Section of the Information Services Division. Under general supervision, the Senior Information Services Analyst will be responsible for network services supporting all wired, wireless local and wide-area network services spread across City facilities throughout the community.


The Information Services Division is exceptionally customer oriented and the Information Services Information Services Senior Information Services Analyst will be a visible manifestation of this culture. The successful candidate will demonstrate a balance between possessing good interpersonal skills and strong technical competency.



The City of Rancho Cucamonga is a forward-looking, progressive organization, dedicated to the delivery of superior service to all those who live, work and play in our community. We call our workforce TeamRC and our shared vision is to exceed the expectations of those we serve in an environment of employee excellence and innovation, empowered by leadership, opportunity and a collaborative spirit. One of the safest cities in the country, our community is a highly desirable place to live, work, and play. Situated at the base of the picturesque San Gabriel Mountains, Rancho Cucamonga is home to almost 177,000 people. Amongst its many amenities are an award-winning senior and community center, the Victoria Gardens Cultural Center, a 150-acre championship golf course, and the Victoria Gardens Regional Shopping Center. 



The Information Services Division is a subdivision of the Administrative Services Department. Administrative Services incorporates all administrative support functions and provides centralized services to other City departments. The major support service areas handled by Administrative Services are Finance, Human Resources, Risk Management, Business License, GIS/Special Districts, Information Services, and Purchasing.


The Information Services Division consists of four functional sections: Network, Systems, Applications, and Customer Support. The Network Section manages data services over a wide area network connecting numerous City facilities throughout the community over separate public and private networks. The Systems Section manages a server environment consisting of traditional and virtual servers. The Applications Section manages multiple hosted and licensed enterprise applications.



Essential duties may include, but are not limited to, the following: assist in preparing specifications for services and equipment, bid solicitations and bid reviews, recommend contract award; perform the role of lead or supervisor, assign work, distribute workload, manage contractors and third party vendors; design, manage and monitor network(s), LAN, WAN, devices, device logs, utilization and availability; design, manage and monitor firewalls, IPS/IDS, VPN, packet-shaper, load balancers utilization and availability; analyze information collected from monitoring system and network security risks and current posture as well network stability and usage; enforce and assist in developing Information Services standards, manage multiple enterprise projects of a complex nature with significant impact to the organization; ensure secure local and remote access to enterprise computing systems and information; participate and contribute in the strategic plan for the city’s enterprise system; resolve support issues that are escalated for all enterprise systems and support all other Information Services staff, projects, issues and systems as challenges arise; support multi-agency communication needs; analyze network and firewall complex network traffic packet captures, identify and resolve anomalies; design and manage network services in support of the City’s Voice over IP telecommunications system; design and manage City’s fiber and fiber conduit infrastructure construction, maintenance, and leasing/licensing opportunities; participate in on-call duties on a rotating schedule.



Bachelor’s Degree from an accredited college in Management Information Systems, Computer Science, Information Technology or a related discipline and a minimum of five years of related network operations professional experience; three years of supervisory experience or demonstrated ability to lead complex projects; a minimum of four years closely related experience providing enterprise network level support is required; Cisco CCNA certification and a demonstrated experience to plan, design and implement complex network projects in a high availability environment; Cisco CCNP, CCIE and/or MCSA Windows Server 2008/2012 certifications a plus; applicants claiming certifications must submit proof from the issuing entity. Possess, or demonstrate the ability to obtain, security certification from a recognized granting authority (e.g., CISSP, SANS (GIAC)).



Must be able to communicate effectively both orally and in writing, possess a calm demeanor, and be able to manage multiple tasks. Exhibit flexibility and creativity in addressing immediate and future network environment needs. Demonstrate enterprise work experience managing Cisco network equipment, Firewalls, Chassis based and standalone switches, routers, wireless access points and wireless controllers, Load balancers and Packet Shapers, IPS/IDS, TACACS+ and Radius, EIGRP and static routing, Point-to-Point and Mesh wireless knowledge, VoIP, Project Management, T1 circuits, packet analysis, Cisco Works, Cisco ACS, QOS. Experience working in large network environment and an understanding of network protocols.Readily accept direction, correction, and praise in equal measure.



Frequent standing, sitting, and lifting. Dexterity and coordination to handle files and single pieces of paper; regular lifting of items weighing up to forty pounds such as files, computer equipment and other materials. Moving from place to place within the office; routine reaching for items above and below desk level. Strength, dexterity, coordination and vision to use keyboard and video display terminal for prolonged periods.



All applicants are required to complete a City application form. Applications are available online at This position is open until filled. First review date is Thursday, November 14, 2013.


Applications must be complete and demonstrate that the minimum qualifications are met. All statements made on the application are subject to investigation and verification. Resumes may be attached to completed application forms as supplemental information, but will not be accepted in lieu of an official application form. Applications will be screened and the most qualified candidates who best match the needs of the City will be invited to compete further in the examination process. Candidates who meet the minimum qualifications will remain candidates until a final offer is accepted by the candidate who most closely meets the requirements of the City. The City may conclude that none of the candidates, even those who meet the minimum qualifications, are appropriate for the position.


Successful candidates may be required to:

Complete a verification form designated by Immigration and Naturalization Service to certify that they are eligible for employment in the United States of America; and

Pass a pre-employment medical exam; and

Provide proof of a valid California driver’s license and be insurable; and

Pass a reference and background verification. References will not be contacted until a mutual interest has been established.


The City of Rancho Cucamonga Participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.  In accordance, the City will provide the Social Security Administration and, if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization.  For additional information regarding E-Verify, the Federal Government's online employment eligibility verification system, please visit .



The City does not make employment decisions based on sex, race, color, religion, national origin, ancestry, age, marital status or physical handicap, except when such qualifications are appropriate occupational qualifications. In addition, the City of Rancho Cucamonga abides by a nepotism policy which may preclude you from being hired if the City employs a relative. The City of Rancho Cucamonga makes reasonable accommodations for disabled persons, considering each situation on an individual basis. Please make direct requests for accommodation to Human Resources. There is a no smoking policy in effect in all City Offices and vehicles. Finally, please note that the provisions of this bulletin do not constitute a contract expressed or implied and any provisions contained in this bulletin may be modified or revoked without notice.


Questions regarding this recruitment may be directed to Human Resources at (909) 477-2700. Applicants may visit the City’s official website at for more information.
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