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Network Infrastructure Mgr (Info Systems Analyst)
Job ID: 3891
City of San Jose, South Bay

Information Technology

For more info contact:
[email protected]
(408) 535-5655
Close Date: Jan 1, 1900
Salary: $83,699.20 - $101,961.60 Annually

About the Department


The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live work and do business.  Moreover, San José is the center of cultural government and economic activity for the region.  The employees of the City of San José have embraced the following values: Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.  The City's Information Technology Department is seeking an individual whose values align with the values of the City's employees.


The Information Technology Department's (ITD) mission is to enable the service delivery of its customers through the integration of Citywide technology resources. 


ITD consists of four core service areas:


-- Enterprise Technology Systems and Solutions - Business Systems, Database

    Administration, Financial Management Systems, HR/Payroll, Integrated Billing


-- Information Technology Infrastructure - Core Infrastructure, Telecommunications, Servers,

    Desktop Support, Email


-- Customer Contact Center - Utility Billing, Internet Self-Service, General Information Requests


-- Strategic Support - Budget/Fiscal Management, Procurement, Contract Administration,

    Human Resources, Analytical Support


The Information Technology Department strives to provide meaningful impact through the effective use of technology for its employees and community that the City organization serves.


Position and Duties


The City of San José is recruiting for a Network Infrastructure Manager (City classification of Information Systems Analyst) in the Network Infrastructure Group in the Information Technology Department.  The primary duties of this management position include managing and administering a team of highly qualified network engineers, as well as overseeing the management of city-wide network operations as well as network infrastructure projects and implementations.  This position will serve as a point of escalation for complex network connectivity issues requiring advanced troubleshooting skills. The person holding this position will consult with internal and external customers as requested to provide solutions to unique networking requirements.


The ideal candidate must be able to work in a dynamic environment and be very comfortable with leading and overseeing large-scale project assignments in addition to performing operational tasks.   Examples of large-scale projects include upgrading core switch infrastructure in a fully routed, highly available environment as well as implementing and interconnecting the city LAN environment with the Department of Transportation MAN.  The Network Infrastructure Manager would be expected to analyze network performance to ensure it meets service levels as well as provide remediation for any areas that require improvement.  The position would also be expected to approve final design specs for network expansion projects as well as approve additional equipment purchases. 


The position requires strong technical, leadership and managerial skills as well as the ability to take initiative and direct others.  We are seeking an individual with a willingness to adapt to an ever changing business environment as well as an ever changing technical environment.    The position demands a proven ability to troubleshoot and resolve complex technical issues with limited resources.  A team leader, team player and positive attitude are essential to this position.




-  Manage and supervise a team of network engineers and network technicians


-  Manage all technical projects related to network operations or infrastructure.


-  Manage all new network implementations, projects, maintenance or upgrades. 


-  Ensure that network operations meet all Service Level Agreement (SLA) metrics. 


-  Meet and coordinate with other management to ensure network communications



-  Coordinate with all City network/security/VOIP vendors to ensure optimal support and



-  Responsible for documenting standard operating procedures, incident management and resolutions, as well as documentation for the purpose of knowledge sharing.


-  Ensure Network Security compliance on all network appliances


-  The ability to manage network incidents through to completion in an environment where resources are very limited.


This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment.


Minimum Qualifications


Any combination of training and experience equivalent to:


Education and Experience:


Bachelor's Degree from an accredited college or university in a relevant field, and four years of progressively responsible professional/journey level experience, of which at least two years have been at a level comparable to a Senior Systems Applications Programmer (SrSAP), Enterprise Network Engineer (ENE), Senior Communications Technician (SrComTech), or Senior Electronics Systems Technician (SrElecSysTech) with the City of San José.  SrSAP/ENE/SrComTech/SrElecSysTech level experience is usually considered to include lead technical work in the development, implementation and maintenance of communications or computer systems.  Lead employees assign and monitor work; evaluate employees, provide guidance and direction to lower level employees; determine work priorities; and train staff.


Acceptable Substitution/s:


Additional years of increasingly responsible directly related work experience may be substituted for education on a year-for-year basis.  Completion of a Master's Degree in a relevant field from an accredited college or university may be substituted for one year of the required two years of experience at a level comparable to a SrSAP/ENE/SrComTech/SrElecSysTech.




Possession of a valid California Driver's License  AND


-Cisco Certified Network Professional (CCNP) OR Cisco Certified Internetwork Expert (CCIE) or equivalent


Employment Eligibility: 


Federal law requires all employees to provide verification of their eligibility to work in this country.  Please be informed that the City of San Jose will not prepare or file a labor condition application with the Department of Labor.


To Learn More and Apply


To view the full announcement for this exciting opportunity and apply online with the City of San José, please visit the City of San José’s employment page by clicking on the link below.


Then click on the “Prospective Employees” link.  


City of San José Employment Page


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