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Public Safety Radio Dispatcher Trainee-SJ Fire
Job ID: 3893
City of San Jose, South Bay

Public Safety Dispatch

For more info contact:
(408) 975-1444
Close Date: Dec 1, 2013
Salary: $60,216.00 - $73,195.20 Annually

About the Department


The SALARY RATE listed above is for the classification of Public Safety Radio Dispatcher. The hourly rate for PUBLIC SAFETY RADIO DISPATCHER - TRAINEE is $25.55/hour ($2,044.00 per pay period).


The City of San José, the Capital of Silicon Valley, is one of the nation's best managed cities and one of the top ten cities in which to live, work, and do business.  Moreover, San José is the center of cultural, government and economic activity for the region.  The employees of the City of San José have embraced the following values:  Integrity, Innovation, Excellence, Collaboration, Respect and Celebration.  The San José Fire Department is seeking an individual whose values align with the values of the City's employees.


The San José Fire Department's (SJFD) core mission is to serve the community by protecting life, property, and the environment through prevention and response.  The Department protects approximately 200 square miles of terrain that includes residential, commercial, high-rise, and wildland interface areas.


Position and Duties


The SJFD is accepting applications for the position of Public Safety Radio Dispatcher - Trainee (PSRD - Trainee).  This is the entry-level training classification for a career in public safety dispatching within the City of San José. As a PSRD - Trainee, you are provided with formal training, both in the classroom and in the field, in order to develop the knowledge, skills and abilities necessary to perform the full range of public safety dispatching functions. Trainees must successfully complete all formal academic and field training and be appointed to the class of Public Safety Radio Dispatcher (PSRD) in order to retain employment.


Duties of the PSRD include answering emergency and non-emergency telephone calls, utilizing medical and fire protocols and providing emergency medical/fire dispatch instructions over the telephone, entering data into the computer-aided dispatch (CAD) system, dispatching fire and emergency medical personnel and equipment, providing telecommunications systems support and performing other related work as assigned.  As a PSRD you will continue on-the-job training and you must successfully complete the training in order to retain employment.


The PSRD - Trainee Training Program includes Emergency Medical Dispatch (EMD) and Emergency Fire Dispatch (EFD) protocol training.  The EMD and EFD certification is a condition of employment. If an employee fails to maintain San José Fire Department protocol compliance standards as established by the National Academy of Emergency Dispatch Board of Accreditation, the employee is subject to discipline up to and including termination.


These positions may require working weekends, holidays and/or assignments including swing, midnight, or other non-standard shifts.  Shifts are based on an alternate 9-hour schedule (every other set of days off includes three days off), or an 8-hour schedule (five days a week), based on the needs of the Department. You must be available to work the shift schedule assigned to you by the Department. There is a shift differential payment of $1.50/hour for swing shift and $1.75/hour for midnight shifts.


Mandatory overtime will be required during critical incidents or to maintain staffing levels.


Wearing a uniform is required.


Incumbents receive paid training beginning with their first day attending the Public Safety Radio Dispatch Academy.


Laterals are encouraged to apply.


Minimum Qualifications


Any combination of training and experience equivalent to the following: 


Education:  Successful completion of high school, General Educational Development (GED) certificate, or California Proficiency Certificate.


Experience:  One year of experience receiving, processing and/or dispatching calls in a radio dispatch or call center (one year = 2080 hours) OR, three years of experience working in public contact employment (three years = 6240 hours).


Employment Eligibility: Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of San José will not prepare or file a labor condition application with the Department of Labor.


To Learn More and Apply


To view the full announcement for this exciting opportunity and apply online with the City of San José, please visit the City of San José’s employment page by clicking on the link below.


Then click on the “Prospective Employees” link.  


City of San José Employment Page


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