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Public Safety Dispatcher I/II
City of Mountain View, South Bay

Public Safety Dispatch

For more info contact:
(650) 903-6309
Close Date: Continuous
Salary: $5,611.00 - $7,605.00 Monthly


This job can be fast-paced or slow, stressful or calm, emotional or impassive – no day is the same.  But the one thing that remains constant is that every day you can go home feeling like you’ve accomplished something and possibly made a difference in somebody’s life.  Doing this job, and working so closely with this tight-knit group of people, has been an incredibly rewarding experience.” -J. Santos, Lead Public Safety Dispatcher


Why Consider The City of Mountain View?


It’s simple. We are a dedicated team of professionals committed to providing excellent service to the community we serve, and we want you to join us! When you become part of the City of Mountain View family, you will find this is not just a J-O-B, it is a way of life for those who seek a mission-oriented culture.


About This Role                                                                                                                                                                       

We want a highly motivated, reliable, and skilled individual to join the Police Department for the position of Public Safety Dispatcher I/II with the City of Mountain View. You will join a fast-paced, team environment, perform emergency communications dispatch and provide critical emergency services.


What You Bring:

Public Safety Dispatcher I

Public Safety Dispatcher II/Lateral

·         One year of customer service experience

·         Equivalent to the completion of the 12th grade

·         Ability to type 35 (net) words per minute

·         California Class C driver’s license at the time of appointment

·         One year of experience as a public safety dispatcher

·         Equivalent to the completion of the 12th grade

·         Ability to type 35 (net) words per minute

·         P.O.S.T Certified Basic Police Dispatcher’s Certificate

·         California Class C driver’s license at the time of appointment

Who You Are

·         You know how to talk to people and remain calm in stressful situations

·         “We’ve always done it this way” is not what you think OR do

·         You don’t start sentences with “I can’t…”

·         Willingness and ability to learn new things

·         Ability to focus and be fully present while working on multiple assignments

What You’ll Do

·         Operate a computer-aided dispatch (CAD) system

·         Answer telephone calls promptly and courteously

·         Elicit information from callers and make rapid and accurate determinations of the nature and priority of all calls

·         Select and dispatch emergency response units

·         Monitor field personnel and dispatch assistance as required

What We Offer

·         Comprehensive benefits package including generous paid leave and health

·         CalPERS retirement (2.7% at 55 formula for classic members; 2% at 62 for new members). Employees contribute 11.5% to CalPERS with no Social Security deduction.

·         Opportunity to utilize $2,000 in tuition reimbursement

·         Employee appreciation days

Are You Ready? Apply.

Submit your application, resume and typing certification (from a college or employment agency) online at or the Human Resources Division, City of Mountain View, 500 Castro Street, Mountain View, CA 94041, (650) 903-6309. Submissions will be screened every 50 applications, until the position is filled. Apply early! 

First date of testing is scheduled for Saturday July 19, 2014. 
Candidates in possession of valid P.O.S.T. Basic Police Dispatcher’s please attach to application, so that you can continue on to the oral board. 


Fine Print.

Candidates with a disability who may require special assistance in any phase of the application or testing process should advise the Human Resources Division upon submittal of application.  Documentation of the need for accommodation must accompany the request.  The City of Mountain View is an Equal Opportunity Employer (EOE).

Prior to hire, candidates will be required to successfully complete an extensive pre-employment process, including a psychological exam, polygraph, medical/hearing exam, employment verification and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from appointment; however, failure to disclose a conviction will result in disqualification or termination. 



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