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City of Hayward Logo

Lateral Communications Operator
City of Hayward, East Bay

Public Safety Dispatch

For more info contact:
[email protected]
(510) 583-4500
Close Date: Until Filled
Salary: $5,718.00 - $6,959.00 Monthly



A typing certificate with 35 net words per minute must accompany your application.  See details below.



Monthly Salary $5,718—$6,959

Plus excellent benefits package: See the 2017 Benefit Summary on the City’s Human Resources webpage for more details.



The City of Hayward is excited to announce its recruitment for the position of Lateral Communications Operator.  Under general supervision from the Communications Supervisor, the Communications Operator operates a computer aided dispatch system receiving calls and dispatching police, fire or other City services.



The Communications Center in the Support Services Division of the Hayward Police Department is responsible for dispatching both Police and Fire Services throughout the City of Hayward.  The Hayward Police Department is one of 18 CALEA (Commission on Accreditation for Law Enforcement) accredited police departments in California and is committed to maintaining CALEA's high standards and broadly recognized excellence.  The Communications Center is frequently the first point of contact that a member of the public will have when requesting assistance from the  City of Hayward.  The information gathered by the communications operator during this contact is critical to a positive outcome.  The Communications Center consists of many stations with each communications operator assigned to a specific job.




  • Two (2) years of experience as a public safety dispatcher for a Public Safety Answering Point, including heavy public contact while performing multiple tasks and using a computer-aided dispatch system.



Equivalent to completion of the twelfth grade. 



A typing certificate with 35 net words per minute must accompany your application.

Certificates will be accepted from a public school, business school or temporary agency;certificates from Internet testing services and/or home computer CD testing will NOT be accepted.

Typing certificate (or signed statement on official letterhead from the testing agency) must be dated no earlier than six (6) months prior to the date of the application filing.

Typing certificate (or signed letter) must state all of the following information:

  • Five-minute timed typing test.
  • Gross typing speed in words per minute.
  • Gross number of errors.
  • Net words per minute.



·         Receives emergency and non?emergency calls from the public, private companies and other jurisdictions.

·         Dispatches police and fire personnel or other City services in response to such calls.

·         Relays emergency and non-emergency information to public safety personnel in the field.

·         Relays information to other agencies as required.

·         Monitors multiple frequencies.

·         Maintains accurate record of location and status of public safety units.

·         Operates a manual dispatch system when necessary.

·         Assists in relaying information during response to natural disasters.





·         Read and comprehend information and instructions.

·         Learn to operate manual and computer aided radio and telephone equipment in dispatching public safety equipment and personnel.

·         Perform several job tasks effectively under pressure for sustained periods of time.

·         Memorize and retain information from a variety of sources.

·         Interpret information from distraught, incoherent or angry callers and relay critical facts to appropriate emergency or nonemergency personnel.

·         Assign priorities both to incoming calls and to the dispatch of calls for service.

·         Speak clearly and concisely via radio, telephone and in person.

·         Respond to requests for emergency and nonemergency services in a professional and courteous manner.

·         Establish and maintain effective working relationships with those contacted in the course of work.

·         Work various shifts, including day, swing and graveyard as well as weekends and holidays.

·         Establish and maintain effective working relationships with those contacted in the course of work.



·         English usage, including comprehension and grammar.


A complete job description and list of duties can be found at



Candidates must submit a completed City of Hayward job application and a typing certificate issued within the last six months that verifies the ability to type accurately at the rate of 35 net words per minute. Only those candidates meeting "Lateral Requirements" will continue in the selection process.

Application packets will be screened and candidates considered best qualified will move forward to a competitive examination process. This process will result in a ranked eligible register of candidates for hiring consideration by the department.

Actual hire depends on success in the departmental selection process including further skills testing, selection interview, background investigation, polygraph, computerized multi task test, psychological evaluation and medical exam. A typing test may also be administered. Please note that applicant's illegal use of a controlled substance will be carefully evaluated with emphasis on how current and the extent of such activity and may be a basis for discontinuing hiring consideration of a candidate.

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