Close Date: May 22, 2014
Salary: $30.07 - $36.55 Hourly
Date of Examination: Candidates will be notified in writing
NATURE OF POSITION
Public Safety Dispatcher performs non-sworn police work and support duties involved in public safety dispatch and communications; receives emergency and non-emergency calls and dispatches assignments according to established procedures; performs other related work as required. This is a specialized non-sworn class that provides technical communications support and computer information processing in support of emergency service provision including police, animal control, parking enforcement, limited public works functions, and other City services. Work schedules are determined by seniority and include nights, holidays, and weekends.
EXAMPLES OF DUTIES
1. Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response.
2. Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public.
3. Alerts other agencies and coordinates mutual response radio traffic and information distribution.
4. Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance.
5. Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems.
6. Sends, receives and routes a variety of law enforcement reports, warrants and other materials.
7. Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records.
8. As experience and proficiency is obtained, may assist in training new dispatchers and participate in various Police Department activities and operations as assigned.
Possession of the employment standards does not assure advancement to the Examination or placement on the Eligible List. This is a competitive examination where a candidate’s performance in the Examination will be judged in comparison with the performance of other candidates. To be considered, applicants should possess the combination of education and experience necessary to prove the required knowledge and abilities for the position. A typical way to obtain the knowledge and abilities would be:
1. Graduation from high school.
2. Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic. Experience in public safety dispatch, or in dealing with stressful, multi-task oriented situations is desirable.
3. Ability to type from clear printed copy at a speed of 35 net words per minute. Typing certificate required (see instructions).
4. Possession of a current CritiCall Exam Certificate, dated within one year of May 20, 2014 (see instructions).
5. Ability to obtain within one year of employment, a California Peace Officer Standards and Training (POST) Dispatcher Academy Certificate, AND a California Peace Officer Standards and Training (POST) Basic Public Safety Dispatcher Certificate.
6. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more.
7. Candidates considered for appointment must successfully pass job related medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing. Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.
8. Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment.
Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software.
Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgments in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public.
PART I: Application review. Applicants who meet the minimum requirements will be accepted into the exam. Resumes will not be accepted in lieu of completed City Application Forms. Applications MUST be accompanied by:
1) CritiCall* Exam Certificate (dated within one year of May 20, 2014). In order to move forward in the process, you must meet or exceed all of the following score requirements:
a. Data Entry MT (Audio) 2072
b. Call Summarization 1 71
c. Call Summarization 2 MT 70
d. Cross Referencing (Audio) 57
e. Memory Recall-Numeric (Audio) 61
f. Prioritization 71
g. Map Reading 67
h. Reading Comprehension 68
i. Average Overall Score 73
2) Valid Typing Certificate (dated within one year of May 20, 2014). You must submit an original certificate of proficiency which shows a typing proficiency of at least 35 net words per minute. This documentation must contain the following information: (a) the name of the applicant, (b) the date the typing skills test was administered, (c) the duration of the typing skills test (5 minute minimum), (d) the gross words typed per minute, (e) the number of errors made, (f) the name of the organization/agency that administered the test, and (g) signature of person administering the test. The typing verification document should be an original and must be from an accredited business college, educational institution, public agency, professional service or business which routinely provides typing verification documentation in their normal course of business. Self-administered, online typing certificates are NOT accepted and will not be considered valid.
FAILURE TO ATTACH AND SUBMIT CRITICALL CERTIFICATE AND TYPING CERTIFICATE WITH COMPLETED CITY APPLICATION FORM WILL ELIMINATE CANDIDATES FROM CONSIDERATION.
PART II: Structured Oral Board Interview (weighted 100%). The Panel will conduct a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Candidates receiving a score of 70% or more will have their names placed on an Eligible List. The number of names certified to the Police Department will exceed by four (4) the number of vacancies to be filled. Placement on the Eligible List does not guarantee employment. Tie scores will be broken by giving priority to the candidate based on the earliest application date.
PART III: Background Investigation. The Police Department conducts a thorough background investigation of personal history on all potential candidates, which may include but is not limited to:
- A criminal history check consisting of a fingerprint check with theCalifornia Department of Justice and FBI
- A drug history check (certain drug usage may result in an automatic disqualification)
- A credit history check
- Interviews with previous and past employers and co-workers
- Present and past neighborhood checks
- Education verification
- Driving record check
- Checks with Law Enforcement agencies in the area you live
- Military history (if applicable)
A City-paid medical examination, psychological evaluation, and polygraph exam is also conducted. Federal law requires that, prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, such as driver’s license, original Social Security card, US passport, or appropriate INS forms, etc.
To obtain a CritiCall exam certificate, you can schedule and take the exam through South Bay Regional Public Safety Training Consortium (The Academy) located on the Evergreen Valley College campus. More information including the testing schedule can be found at: http://theacademy.ca.gov/tests.
1. Apply ONLINE at http://www.cityofalamedaca.gov/ or
2. Apply IN-PERSON at the City of Alameda Human Resources Department (Monday-Thursday, 8 am-6 pm) at 2263 Santa Clara Avenue, Room 290, Alameda, CA 94501
Applications along with Criticall Certificate and Typing Certificate must be filed no later than closing time on the last date to apply. No photocopies or facsimiles are accepted. It is the applicant's responsibility to allow adequate delivery time. Resumes will not be accepted in lieu of a completed City Application.
VETERAN’S PREFERENCE CREDIT: A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active duty requirement need not be fulfilled. An applicant claiming veteran’s preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service. NO OTHER DOCUMENTATION WILL BE ACCEPTED.
AN EQUAL OPPORTUNITY EMPLOYER
The City of Alameda encourages minorities, women and the disabled to apply. It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age. Qualified disabled persons must be able to perform the essential functions of the position with reasonable accommodations. No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace. Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons. Requests for reasonable accommodation should be made in advance to the Human Resources Department. Hearing Impaired TDD (510) 522-7538.
The information contained herein is subject to change and does not constitute either an expressed or implied contract.
For Benefits information, please visit our website at: http://alamedaca.gov/human-resources/benefits. A detailed summary for this position can be found under Alameda Police Officers Association (Non-Sworn).