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City of Alameda Logo

Public Safety Dispatcher - Lateral/Graduate/Attendee
City of Alameda, East Bay

Public Safety Dispatch

For more info contact:
[email protected]
(510) 747-4921
Close Date: Feb 2, 2017
Salary: $33.22 - $40.37 Hourly

City of Alameda • California


Lateral/Academy Graduate/Attendee

Alameda Police Department

OPEN EXAMINATION: All qualified individuals may apply.

SALARY RANGE: $33.22-$40.37 per hour

(4/10 work schedule) plus excellent benefits.

APPLICATION DEADLINE: Thursday, February 2, 2017 at 5:00PM.

DATE OF EXAMINATION: Candidates will be notified in writing. 


Thank you for your interest in beginning or continuing a rewarding career as a Public Safety Dispatcher with the City of Alameda. This recruitment is specifically for applicants who meet one of the following criteria:

1) Lateral – you are currently employed as a Public Safety Dispatcher 

2) Academy Graduate – you have completed the POST Public Safety Dispatchers' Basic Course within the last three years. 

3) Academy Attendee – you are currently enrolled in a January or February POST Public Safety Dispatchers' Basic Course. 


If you do not fall into one of the above categories, please apply for our Dispatcher – Recruit recruitment, which is currently open.  



In order to move forward in the selection process for this recruitment (or the Recruit recruitment), you must have a CritiCall Exam Certificate dated within one year from the deadline of this recruitment. The scores we will accept are listed below in the “Selection Process” section. 

There are two upcoming administrations of this examination with the South Bay Regional Public Safety Training Consortium (The Academy) located on the Evergreen Valley College campus on Monday, January 30 and Thursday, February 16, 2017. If you do not have a valid exam score, you will need to sign up for one of these administrations (or find one in your area) and they do sell out so please sign up as soon as possible. There is a fee of $75 to take the test.  The direct link to sign up for testing is and you can link to more information about the test here 



Please read the remainder of the job announcement carefully and if you have any questions, contact Sabina Netto, HR Analyst at [email protected] or 510-747-4921.



Public Safety Dispatcher performs non-sworn police work and support duties involved in public safety dispatch and communications; receives emergency and non-emergency calls and dispatches assignments according to established procedures; performs other related work as required.  This is a specialized non-sworn class that provides technical communications support and computer information processing in support of emergency service provision including police, animal control, parking enforcement, limited public works functions, and other City services.  Work schedules are determined by seniority and include nights, holidays, and weekends.



1. Dispatches emergency and non-emergency police personnel in response to calls for service; receives information, questions and requests for service; determines nature and priority of calls for service, routes calls as needed and dispatches appropriate units for response.

2. Handles inquiries involving public emergencies; recognizes sensitive information and handles accordingly; provides information to field units, other agencies and the public.

3. Alerts other agencies and coordinates mutual response radio traffic and information distribution.

4. Operates computer aided dispatch system and other telecommunications devices; performs routine equipment testing, upkeep and maintenance.

5. Operates computer equipment using designated systems and programs such as word processing, desktop publishing, databases and spreadsheets; makes inquiries and entries through local, State and Federal computer information systems.

6. Sends, receives and routes a variety of law enforcement reports, warrants and other materials.

7. Reviews and records case information; maintains logs and records including automated record files; prepares reports and other related forms and records.

8. As experience and proficiency is obtained, may assist in training new dispatchers and participate in various Police Department activities and operations as assigned.



Possession of the employment standards does not assure advancement to the examination (structured interview) or placement on the Eligible List. This is a competitive examination where a candidate’s performance in the examination will be determine placement on the Eligible List. To be considered, applicants should possess the combination of education and experience necessary to prove the required knowledge and abilities for the position.  A typical way to obtain the knowledge and abilities would be: 



1. Graduation from high school.

2. Two years of responsible full-time work experience involving public contact, computer usage, and/or heavy telephone traffic.  Experience in public safety dispatch, or in dealing with stressful, multi-task oriented situations is desirable.


Other Requirements

3. Ability to type from clear printed copy at a speed of 35 net words per minute. Typing certificate required (see “Selection Process” section).

4. CritiCall Exam Certificate (“Important Notes about Testing” and “Selection Process” sections).

5. Possession of a California Peace Officer Standards and Training (POST) Public Safety Dispatchers' Basic Course Certificate (dated within three years of February 2, 2017 for Academy Graduate applicants OR proof of current enrollment in course for Attendee applicants) 

6. Willingness and/or ability to work rotating shifts, including nights, holidays and weekends; work on an on-call basis; work irregular duty assignments; wear a uniform and safety equipment; work outside in inclement weather; work under undesirable and hazardous conditions; conform to department grooming standards; successfully pass a background investigation; work alone; attend educational sessions as required; travel out of town for one day or more.

7. Candidates considered for appointment must successfully pass job related post offer, pre-employment medical and psychological examinations including a drug screening, and have vision correctable to 20/30 and normal color vision and hearing.  Incumbents must demonstrate a state of physical and mental health consistent with the ability to perform assigned duties.

8. Selected positions require possession of a valid California Driver's License and satisfactory driving record as a condition of initial and continued employment.

Knowledge of organization and functions of a municipal law enforcement agency; modern office practices and procedures; application of modern computer technology including designated operating programs and software.


Ability to effectively coordinate the work of safety enforcement personnel in the field; assess and prioritize emergency situations; make rapid and sound independent judgments in stressful emergency situations; perform clerical work and basic mathematical calculations with speed and accuracy; operate computer equipment, a variety of office equipment and specialized police department equipment including computerized telecommunications and dispatch equipment; read, interpret, apply and explain various codes, regulations, manuals, maps, etc.; establish and maintain accurate records; prepare reports; communicate effectively; act with resourcefulness, courtesy and initiative; establish and maintain effective working relationships with employees and the general public.



PART I: Application review.  Applicants who meet the minimum requirements will be accepted into the exam.  Resumes will not be accepted in lieu of completed City Application Forms.  Applications MUST be accompanied by:

1) CritiCall* Exam Certificate (dated within one year of February 2, 2017).  In order to move forward in the process, you must meet or exceed all of the following score requirements:

a. Data Entry MT (Audio) - 2072

b. Call Summarization 1 - 71

c. Call Summarization 2 MT - 70

d. Cross Referencing (Audio) - 57

e. Memory Recall-Numeric (Audio) - 61

f. Prioritization - 71

g. Map Reading - 67

h. Reading Comprehension - 68

i. Average Overall Score – 73


2) CritiCall Exam Sign Up Confirmation – attach a scanned copy of your test enrollment confirmation


3) POST Public Safety Dispatchers' Basic Course Certificate – for Academy Grad and Laterals. OR Proof of Enrollment in a Public Safety Dispatchers' Basic Course for Attendee applicants. 


4) Valid Typing Certificate (dated within one year of February 2, 2017).  You must submit an original certificate of proficiency which shows a typing proficiency of at least 35 net words per minute with your application or by Thursday, February 9, 2017 (one week after recruitment deadline).  This documentation must contain the following information:  (a) the name of the applicant, (b) the date the typing skills test was administered, (c) the duration of the typing skills test (5 minute minimum), (d) the gross words typed per minute, (e) the number of errors made, (f) the name of the organization/agency that administered the test, and (g) signature of person administering the test.  The typing verification document should be an original and must be from an accredited business college, educational institution, public agency, professional service or business which routinely provides typing verification documentation in their normal course of business.  Self-administered, online typing certificates are NOT accepted and will not be considered valid.


FAILURE TO ATTACH AND SUBMIT REQUIRED DOCUMENTS WITH COMPLETED CITY APPLICATION FORM WILL ELIMINATE CANDIDATES FROM CONSIDERATION.  Note:  When uploading your certifications in CalOpps, you must combine your documents into one PDF that is no larger than 2 MB. If you have any technical difficulties, you may email attachments to [email protected]


PART II: Structured Oral Board Interview (weighted 100%).  The Panel will conduct a comprehensive review of each candidate's technical knowledge and overall suitability for the position. Candidates receiving a score of 70% or more will have their names placed on an Eligible List.  The number of names certified to the Police Department will exceed by four (4) the number of vacancies to be filled.  Placement on the Eligible List does not guarantee employment.  Tie scores will be broken by giving priority to the candidate based on the earliest application date.


PART III: Background Investigation.  The Police Department conducts a thorough background investigation of personal history on all potential candidates, which may include but is not limited to: 

A polygraph

A criminal history check consisting of a fingerprint check with the California Department of Justice and FBI

A drug history check (certain drug usage may result in an automatic disqualification)

A credit history check

Interviews with previous and past employers and co-workers 

Present and past neighborhood checks

Education verification

Driving record check

Checks with Law Enforcement agencies in the area you live 

Military history (if applicable)

After a conditional job offer is made, a City-paid medical examination and psychological evaluation are also conducted.  

Federal law requires that, prior to employment, you must furnish proof of your identity and eligibility for employment in the United States, such as driver’s license, original Social Security card, US passport, or appropriate INS forms, etc.



1. Apply ONLINE at or

2. Apply IN-PERSON at the City of Alameda Human Resources Department (Monday-Thursday, 8 a.m.-6 p.m.) at

2263 Santa Clara Avenue, Room 290, Alameda, CA 94501.

Applications along with required documents must be filed no later than 5 p.m. on the last date to apply.  No photocopies or facsimiles are accepted.  It is the applicant's responsibility to allow adequate delivery time.  Resumes will not be accepted in lieu of a completed City Application.  


VETERAN’S PREFERENCE CREDIT:  A job applicant qualifies as a veteran if honorably discharged from active military, reservist, or National Guard duty of at least 18 consecutive months within the past five (5) years of the date of application. In case of discharge attributable to service-connected injuries or illnesses, the 18 months active duty requirement need not be fulfilled. An applicant claiming veteran’s preference credit must attach to their application, a legible copy of their DD-214 verifying the type of discharge and date(s) of active service.  NO OTHER DOCUMENTATION WILL BE ACCEPTED.



The City of Alameda encourages minorities, women and the disabled to apply.  It is the City's policy that all aspects of employment and promotion shall be without regard to sex, marital status or disability (except where dictated by requirements of the position), race, sexual orientation, political affiliation, religious creed, color, national origin or age.  Qualified disabled persons must be able to perform the essential functions of the position with or without reasonable accommodations.  No individual may pose a direct threat to the health or safety of himself/herself or other individuals in the workplace.  Barring undue hardship, reasonable accommodations can be made in the application and examination process for disabled individuals or for religious reasons.  Requests for reasonable accommodation should be made in advance to the Human Resources Department.  Hearing Impaired TDD (510) 522-7538.


The information contained herein is subject to change and does not constitute either an expressed or implied contract.

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