Public Safety Dispatcher (Communications Clerk) (19901603)

Public Safety Dispatch
East Bay
10/6/2019 at 6pm
$5,310.00-$7,117.00 Monthly

Please review the special instructions before applying for this job opportunity.


1000 San Pablo Avenue Albany, 94706


The City of Albany is looking for qualified applicants who are interested in a fast-paced, rewarding career as a Public Safety Dispatcher.  The job classification for this position falls under the Communication Clerk job description with the City.  This position offers you a competitive salary, excellent benefits, and the ability to be a part of a cohesive team environment.

Public Safety Dispatchers do skilled technical work in the operation of telecommunications and computer-aided dispatch (CAD) equipment to provide a vital communications link between emergency response units in the field, and locations where emergency assistance is requested by the public.

A Dispatcher performs law enforcement, fire, and emergency medical dispatch, and rescue-related telecommunications dispatch work in the City's 9-1-1 communications center.  Duties include:

  • Operate computer aided dispatch systems, multi-line telecommunications and radio communications equipment to receive requests for emergency public safety assistance
  • Determine the type and level of response necessary
  • Accomplish timely and effective dispatch of emergency response units
  • Monitor response and safety of responding units
  • Retrieve supplemental information from other local, state, and federal information systems.  

The work is performed in accordance with prescribed communication center dispatch policies, procedures, and practices, and under the general direction of assigned supervisory staff.  Dispatchers are required to work shift work that may include nights, days, weekends, holidays, and overtime.



  • CalPERS Classic Members (employees hired on or after January 1, 2013, and defined as “classic” PERS members) participate in a 2% @ 60 retirement formula.
  • New CalPERS Members as defined by PEPRA (employees new to PERS or with greater than 6 months gap in service with PERS) participate in a 2% @ 62 formula.
  • This position participates in Social Security.

Health Insurance

  • 9 CalPERS Health Plans to choose from.  Employer-paid family health insurance up to the Bay Area Kaiser premium rate.
  • Alternate benefit in-lieu of health insurance of elective paid leave with a quarterly cash out at Kaiser single rate for employees choosing to opt out. Employees must provide proof of outside coverage.

Other Insurance

  • Employer paid dental insurance through Delta Dental
  • Supplemental Orthodontia reimbursement plan
  • Employer paid life insurance in the amount of $50,000
  • Employer paid long-term disability insurance

Other Optional Benefits

  • Vision Insurance (VSP) - with competitive rates
  • Section 457 deferred compensation program, administered through ICMA
  • Section 125 flexible spending benefits plan for health care and dependent care expenses
  • Commuter Checks


  • 11 days of vacation per year


  • 13 days of holiday pay per year

Sick Leave

  • 12 days of sick leave per year

Education and Experience

No prior experience as a Public Safety Dispatcher is required to apply. 

  • 18 years of age or older
  • Graduation from high school, a General Education Development (GED) certificate, or a California Proficiency Certificate
  • At least one year of work experience performing clerical, receptionist, or public contact duties, preferably within a police or other public safety agency

Other Requirements

  • Successfully complete the P.O.S.T Basic Dispatcher course within six (6) month of employment
  • Must be available to work overtime, holidays, weekends, and off-hour shifts
  • May be required to work extended shifts in relief or emergency situations
  • May be assigned to attend off-site training in lieu of assigned duties.
  • Must be able to work a 4-day/10-hour schedule
  • All Dispatchers wear a police department provided uniform
  • The successful candidate will be required to pass a comprehensive pre-employment background, polygraph, drug screen and psychological investigation

Selection Process

Interested individuals are highly encouraged to apply today!  The City will review all application materials and the most highly qualified will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the recruitment process and the Chief of Police will make a final recommendation for appointment.

To be considered for this recruitment you must submit BOTH documents with your application:

If you are currently employed as a dispatcher, you do not need to submit these documents with your application. 

If you have any questions, please email or call (510) 528-5715.

Recruitment Timeline

The dates below are tentative and subject to change.  All candidates moving to the next phase in the recruitment process will be notified and given the exact dates, times and locations of tests and interviews.

  • Deadline to Submit Application - October 6, 2019
  • Oral Board Interviews - October 16-17, 2019
  • Interview with Chief of Police - Week of October 21

The information contained in this Employment Opportunity flyer is subject to change and does not constitute either an expressed or implied contract.  The information contained above is subject to change and does not constitute either an expressed or implied contract.   The City of Albany  is an equal opportunity employer and does not discriminate against race, color, gender, religion, national origin, age, sex origin or disability.  In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact Human Resources at 510-528-5715.

Special Instructions


In order to be considered for this recruitment you must submit BOTH documents with your application:

  • A typing certificate verifying 35 or more net words per minute that is dated within one year  
  • A CritiCall testing certificate that is dated within one year

If you do not submit both, you will be automatically disqualified from the recruitment (unless you are currently employed as a Public Safety Dispatcher).  If you have any questions, please call HR at (510) 528-5715.

To view local agencies who offer typing certifications, go to:

To sign up to take a CritiCall exam, go to:

If you are currently employed as a Public Safety Dispatcher with another agency, you do not need to submit these documents.  Please note that this information will be verified.

Recruitment Contact

Contact phone: 
Contact email: