Public Safety Dispatcher (Entry-Level or Lateral) (19985443)

Public Safety Dispatch
East Bay
5/31/2020 at 11:45pm
$5,469.00-$7,328.00 Monthly


1000 San Pablo Avenue Albany, 94706


The City of Albany is looking for qualified applicants who are interested in a fast-paced, rewarding career as a Public Safety Dispatcher.  This position offers a competitive salary, excellent benefits, and the ability to be a part of a cohesive team environment. We are accepting both entry-level and lateral applicants. 

Public Safety Dispatchers do skilled technical work in the operation of telecommunications and computer-aided dispatch (CAD) equipment to provide a vital communications link between emergency response units in the field, and locations where emergency assistance is requested by the public.

A Dispatcher performs law enforcement, fire, and emergency medical dispatch, and rescue-related telecommunications dispatch work in the City's 9-1-1 communications center.  Duties include:

  • Uses a computer-aided dispatch system; receives and processes emergency calls from the public requesting police, fire, medical, or other emergency services and activates an emergency response from the appropriate department; determines the nature and location of the emergency; determines priorities, and dispatches police, fire, ambulance, or other emergency units as necessary and in accordance with established procedures.
  • Maintains contact with all units on duty and maintains status and location of police and fire units.
  • Communicates mutual aid responses with surrounding/outside agencies, as necessary; receives and disseminates information to other agencies.
  • Answers non-emergency calls for assistance; enters, updates, and retrieves information from a variety of computer systems; receives requests for information regarding vehicle registration, driving records, and warrants, and provides pertinent data.
  • Monitors multiple complex public safety radio frequencies; simultaneously operates a variety of communications equipment, including radio consoles, telephones, and computers.
  • Enters and retrieves date into local, state, and national computer systems
  • Assists with, responds to, and processes record requests from the public and other law enforcement agencies received at a public counter or over the telephone; provides factual information regarding services, policies, and procedures, or directs the caller to the proper individual or agency; follows up to ensure the inquiry has been answered in an appropriate and timely manner; provides forms for completion and answers questions regarding the access of reports and records.
  • Maintains contact with police and fire personnel in the field.
  • Performs a variety of data input and clerical functions in support of the Police Department operations; sorts, processes, and files documentation; types/word processes records, forms, and correspondence; prepares a variety of reports, logs, and receipts; proofs and verifies data.
  • As directed, purges and seals records in compliance with state and local requirements and mandates.
  • Prepares and maintains records relating to paid time off, shift records, assignment pay, and other departmental payroll-related records in accordance with established procedures.
  • Coordinates the collection, maintenance, retrieval, and distribution of official law enforcement documents and information in accordance with federal and state laws and department policies.
  • Observes security monitors to provide building security.
  • Receives, verifies, and records the payment of monetary transactions; provides receipt and documentation as required.
  • Maintains and updates emergency notification data for City businesses.
  • Performs related duties as required.

The work is performed in accordance with prescribed communication center dispatch policies, procedures, and practices, and under the general direction of assigned supervisory staff.  Dispatchers are required to work shift work that may include nights, days, weekends, holidays, and overtime.



  • CalPERS Classic Members (employees hired on or after January 1, 2013, and defined as “classic” PERS members) participate in a 2% @ 60 retirement formula.
  • New CalPERS Members as defined by PEPRA (employees new to PERS or with greater than 6 months gap in service with PERS) participate in a 2% @ 62 formula.
  • This position participates in Social Security.

Health Insurance

  • 9 CalPERS Health Plans to choose from.  Employer-paid family health insurance up to the Bay Area Kaiser premium rate.
  • Alternate benefit in-lieu of health insurance of elective paid leave with a quarterly cash out at Kaiser single rate for employees choosing to opt out. Employees must provide proof of outside coverage.

Other Insurance

  • Employer paid dental insurance through Delta Dental
  • Supplemental Orthodontia reimbursement plan
  • Employer paid life insurance in the amount of $50,000
    • Voluntary employee paid supplemental buy-up options for you, your spouse and children
  • Employer paid long-term disability insurance

Other Optional Benefits

  • Vision Insurance (VSP) - with competitive rates
  • Short-Term Disability Insurance
  • Section 457 deferred compensation program (pre- and post-tax options) and a Payroll Roth IRA, administered through ICMA
  • Section 125 flexible spending benefits plan for health care and dependent care expenses
  • Commuter Checks


  • 11 days of vacation per year


  • 13 days of holiday pay per year

Sick Leave

  • 12 days of sick leave per year

Education and Experience

No prior experience as a Public Safety Dispatcher is required to apply. Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

  • Equivalent to the completion of the twelfth grade, and
  • One year of experience performing clerical, receptionist, or public contact duties, preferably within a police or other public safety agency

Licenses and Certifications

If applying as an entry-level candidate -

If applying as a lateral candidate - 

The following must be submitted with your application:

  • California POST Basic Dispatcher Certificate

Selection Process

Interested individuals are highly encouraged to apply today!  The City will review all application materials and the most highly qualified will be invited to continue in the selection process.  Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the recruitment process and the Chief of Police will make a final recommendation for appointment.

1. Application - Applications must be submitted by May 31, 2020 at 11:45pm. A completed application includes the following:

If applying as an entry-level dispatcher:

  • A typing certificate verifying 35 or more net words per minute that is dated within one year.  To view local agencies who offer typing exams, visit    
  • A CritiCall testing certificate that is dated within one year.  To sign up for a CritiCall test, go to Please note: these tests do fill up, so please register as soon as possible. The dates for the CritiCall exams are as follows:
    • March 18, 2020 from 10:00-11:30 am or 1:30-3:00pm
    • April 23, 2020 from 10:00-11:30am or 1:30-3:00pm
    • May 18, 2020 from 10:00-11:30am or 1:30-3:00pm

If applying as a lateral dispatcher:

  • California POST Basic Dispatcher Certificate

2. Oral Board and Chief's Interviews:

After all applications have been reviewed, the most qualified candidates will be invited to participate in an oral board interview consisting of two to three members of the Albany Police Department. The oral board interviews are tentatively schedule for June 10 & 11, 2020. Candidates that pass the oral board interview will be placed on an Eligibility List. A select number of candidates from the Eligibility List will then be invited to participate in the Chief’s interview. The Chief's interviews are tentatively scheduled for the week of June 22nd.

3. Background Investigation  – The most qualified candidates will be invited to complete a comprehensive background investigation, including a polygraph exam.

4. Job Offer – Candidates may be provided with a conditional job offer. All job offers are contingent upon successful completion of a background investigation, and a psychological and medical examination.

Recruitment Timeline

The dates below are tentative and subject to change.  All candidates moving to the next phase in the recruitment process will be notified and given the exact dates, times and locations of tests and interviews.

  • Deadline to Submit Application - May 31, 2020 at 11:45pm
  • Oral Board Interviews - June 10 & 11, 2020
  • Interview with Chief of Police - Week of June 22nd

The information contained in this Employment Opportunity flyer is subject to change and does not constitute either an expressed or implied contract.  The information contained above is subject to change and does not constitute either an expressed or implied contract.   The City of Albany  is an equal opportunity employer and does not discriminate against race, color, gender, religion, national origin, age, sex origin or disability.  In accordance with the Americans with Disabilities Act, should special accommodations be necessary at any stage of the selection process, please contact Human Resources at 510-528-5715.

Recruitment Contact

Contact phone: 
Contact email: