The following duties are typical for this classification. Incumbents may not perform all of the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.
Coordinate with City Finance staff on delinquent accounts; turn on/turn off instructions, non-reads and improper billings.
Input data into computer records and generate various reports.
Assist customers, departments, and employees by providing information, explaining procedures, and answering questions over the telephone and in person.
Handle a variety of assignments related to high utility consumption and leak notification.
Participate in the enforcement of the State requirements pertaining to water conservation within the City of Cere’s water distribution system.
Oversee the City’s water conservation program with an emphasis on public education and outreach activities.
Meet with and educate City of Ceres customers on water efficiency use, discuss and resolve problems and concerns.
Respond to public inquiries and complaints regarding water use.
Respond to customer requests for setting automatic sprinkler timers.
Perform other duties as assigned.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
A variety of personal computer applications including standard word processing, spreadsheet and database software.
Basic principles and practices of customer service.
Methods and procedures used in monitoring water systems.
City services such as watering schedules, procedures, and processes.
Safety management practices and policies.
Provide field support to the City’s Utilities and Finance divisions.
Utilize water system related tools including shovels, wrenches and other gear for heavy volume water equipment turn-ons and shut-offs.
Identify and resolve inconsistencies in financial records.
Perform a wide variety of sensitive and difficult customer service activities, including complaint resolution.
Program automatic sprinkler timers.
Administer city services such as watering schedules, procedures, and processes.
Employ proper English usage, spelling, grammar, and punctuation.
Use personal computers and software applications.
Provide customer services procedures and the handling of complaints.
Use safe work practices at during the course of work.
Read, understand, apply and communicate complex materials.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Possession of a high school diploma or GED certificate.
One year of increasingly responsible experience in the area of customer service and/ or water conservation.
License or Certificate:
Possession of a valid, California Driver License
Possession of a Water Conservation Practitioner I certification within one (1) year of employment.
Possession of a Water Distribution I Certification within one (1) year of employment.
Physical demands and WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed primarily in the field with extensive public contact, equipment manipulation and frequent changes in day-to-day activities.
Physical: Primary functions require sufficient physical ability and mobility to work in a field environment; see well enough to read, write and make observations; hear well enough to converse in person; be able to speak clearly; body mobility to walk, bend, stand, crouch, reach, twist, grasp, and make repetitive hand movement in the performance of daily duties; normal manual dexterity and eye-hand coordination; ability to lift and move objects weighing up to 50 pounds; operate a vehicle making frequent stops getting in and out of vehicles; use of office equipment including computer, telephone, copier, calculator, fax; and tolerate extreme fluctuations in temperature while performing essential functions of the job.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
Benefits and compensation for this job classification are administered under the Miscellaneous Bargaining Unit Agreement.
Health: The City contributes toward the combined monthly premiums for medical, dental and vision a maximum of $710, $1,470 or $2,090, dependent on level of medical coverage enrollment. Employee contributions to health premiums are taken as pre-tax deductions. Employees eligible to waive medical coverage, receive $200 per month in taxable compensation. Carriers include: Blue Shield HMO, Blue Shield HDHP/PPO, Kaiser; Stanislaus Foundation Dental and Blue Shield MES Vision.
Voluntary Benefits: The City contributes $100 per month through a qualified Section 125 plan to an FSA for unreimbursed medical expenses and daycare expenses or to an HSA if applicable. Additional benefits available to the employee at a cost include additional life insurance, legal assistance and long term disability coverage.
Other Benefits & Leave: The City provides an Employee Assistance Program; voluntary options for Deferred Compensation; 13 paid Holidays; sick and vacation leave.
Retirement/Pension: The City offers a generous defined benefit plan pension (membership required) in the Stanislaus County Employees’ Retirement Association (StanCERA), as governed by County Employees’ Retirement Law of 1937 and Public Employees’ Pension Reform Act (PEPRA). “Classic members” (currently or within the last six (6) months a member of StanCERA or subject to reciprocity with another eligible retirement plan, eg. CalPERS) are enrolled in the City’s 2% @ 55 plan; final compensation at retirement is based on the single highest year. Non-classic or “new members” are enrolled in the 2% @ 62 plan, and employees are required to pay 50% of the normal contribution rate as prescribed by PEPRA, currently 8.77%, on a pre-tax basis; final compensation at retirement is based on the average of the three highest salary years.
The City also participates in Social Security, which has a mandatory 7.65% contribution for Social Security and Medicare.