PLEASE SEE JOB ANNOUNCEMENT LINK BELOW
Public Safety Dispatcher I is the entry level class in the Public Safety Dispatch series. Performs a variety of duties involved in receiving, evaluating, prioritizing, and relaying calls for emergency and non-emergency public safety assistance; dispatches appropriate units and coordinates response of emergency personnel; operates a variety of telecommunications equipment including radio, telephone, and computer aided dispatch systems; and performs a wide variety of specialized clerical duties involved in the preparation, maintenance, and release of materials related to law enforcement activities.
The following generally describes the knowledge and ability required to enter the job and/or be learned within a short period of time in order to successfully perform the assigned duties.
Operations, services, and activities of a public safety telecommunications and dispatch center.
Operational characteristics of modern public safety telecommunications equipment including computer aided dispatch systems and multi-channel radio systems.
Law enforcement and emergency service procedures for responding to and handling reported incidents.
Techniques of questioning for both emergency and non-emergency calls.
Methods and techniques of receiving, prioritizing, and dispatching emergency and non-emergency calls for service.
Functions of the Public Safety Department and other City departments.
Geographic features and locations within the area served.
English usage, spelling, grammar, and punctuation.
Modern office procedures, methods, and computer equipment.
Pertinent federal, state, and local laws, codes, and regulations.
Methods and techniques of telephone etiquette.
Methods and techniques of conflict resolution.
Principles and procedures of record keeping.
Respond to and resolve difficult and sensitive citizen inquiries and complaints.
Effectively communicate and elicit information from upset and irate callers.
Speak clearly and concisely in an understandable voice via radio and telephone and in person.
Hear and distinguish radio voice traffic within normal levels and over background noise.
Make independent decisions that affect the safety of public safety personnel, citizens, and property such as those involved in determining the urgency of requests received and the appropriate action to take.
Dispatch police units quickly and effectively.
Think quickly, calmly, and clearly in emergency situations.
Perform multiple tasks simultaneously.
Operate a variety of telecommunications receiving and transmitting equipment including radio transmitting communication equipment, teletype equipment, and computer equipment.
Operate specialized public safety computer systems and applications.
Read and interpret maps and other navigational resources and give directions.
Type and enter data accurately at a speed necessary for successful job performance.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Understand and follow oral and written instructions.
Interpret, apply, and explain applicable federal, state and local policies, procedures, laws, codes and regulations including police records retention and dissemination policies and procedures.
Maintain composure, alertness and concentration while working for extended periods of time.
Compile, maintain, process, and prepare a variety of records and reports.
Deal tactfully and courteously with the public reporting emergencies and seeking information or filing a report.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective working relationships with those contacted in the course of work.
Education and Experience Guidelines - Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Education/Training: Equivalent to the completion of the twelfth grade supplemented by successful completion of the basic dispatcher course within specified time period.
Experience: Two years of increasingly responsible clerical experience that includes customer service in an environment with frequent interruptions.
PHYSICAL DEMANDS and WORKING ENVIRONMENT
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment: Work is performed in an office and emergency services dispatch center setting with extensive public contact; incumbents are required to work evening, night, weekend, and holiday shifts; incumbents may be called back or held over to maintain staffing levels. The noise level in the work environment is usually quiet. The office is a low-light environment. The type and nature of calls can create periods of extended stress.
Physical: Primary functions require sufficient physical ability and mobility to work in an office and emergency dispatch center setting; to stand or sit for prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry, push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; and to verbally communicate to exchange information.
Vision: See in the normal visual range with or without correction.
Hearing: Hear in the normal audio range with or without correction.
TOOLS AND EQUIPMENT USED
Communications switchboard, including computer-aided systems, desktop and laptop computers including word processing software, copy machine, fax machine and two-way radio system.
Application Evaluation: The qualifications of each applicant, as set forth in the application, will be continuously reviewed by the Police Department and Human Resources. Applicants who pass the initial Application Evaluation Test will advance to the next testing phase, the Interview. Note: Meeting the minimum qualifications does not guarantee advancement in the selection process.
Those candidates who successfully pass the Interview phase of testing will be certified to a Hiring Eligibility List and the top three (3) scorers will be referred to the Police Department for a selection interview with the Chief of Police. A select number of candidates will be authorized by the Chief to advance to the Background Investigation, including Fingerprinting.
Conditional Offer of Employment: Candidates who pass the Background Investigation will receive a Conditional Employment Offer and will advance to the pre-employment medical examinations, which will include medical psychiatric and physical examinations, including drug testing.
NOTE: Information contained herein does not constitute an expressed or implied contract, and is subject to change without notice.
AMERICANS WITH DISABILITIES ACT
If you are a qualified individual with a disability as defined by the ADA and you need reasonable accommodations to participate in any of the examinations administered by the City of Ceres, you must notify the Human Resources Department in writing by the final filing date or review date for the specific job. Official documentation of your functional limitations to support your request may be required.
THE CITY OF CERES IS AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO DIVERSITY
- Excellent multitasker
For more information about Public Safety Dispatchers and resources, follow this link:
Health: The City contributes toward the combined monthly premiums for medical, dental and vision a maximum of $710, $1,470 or $2,090, dependent on level of medical coverage enrollment. Any employee contributions to health premiums are taken as pre-tax deductions. Employees eligible to waive medical coverage receive $200 per month in additional taxable compensation. Carriers include: Two Blue Shield HMOs, Blue Shield PPO, Kaiser HMO; Stanislaus Foundation Dental and Blue Shield MES Vision.
Retirement/Pension: The City offers a generous defined benefit plan pension (membership required) in the Stanislaus County Employees’ Retirement Association (StanCERA), as governed by County Employees’ Retirement Law of 1937 and Public Employees’ Pension Reform Act (PEPRA). “Classic members” (within the last six (6) months a member of StanCERA or a reciprocal retirement plan, e.g. CalPERS) are enrolled in the City’s 2% @ 55 plan; final compensation at retirement is based on the single highest year. Non-classic or “new members” are enrolled in the 2% @ 62 plan, and employees are required to pay 50% of the normal contribution rate as prescribed by PEPRA on a pre-tax basis; final compensation at retirement is based on the average of the three highest years.
Other Benefits: The City contributes an additional $100 per month through a qualified Section 125 plan to the employee’s Flexible Spending Account (FSA - for non-reimbursable medical expenses or daycare) or Health Savings Account (HSA) as applicable and other select voluntary benefits.
Voluntary Benefits & Leave: Employee Assistance Program, voluntary options for Deferred Compensation (457), Short-Term and Long-Term Disability, Voluntary Life and AD&D coverage, 96 hours of sick leave accrued each year with unlimited accrual; vacation accrual based on years of service with maximum accrual of 480 hours and 13 paid holidays (including one personal day) each year.
The City also participates in Social Security, which has a mandatory 7.65% contribution for Social Security and Medicare.
MUST be able to type at a minimum of 35 WPM with 100% accuracy - A CERTIFICATE MUST BE ATTACHED IN ORDER TO QUALIFY FOR THE POSITION (online typing test required including accuracy).
Do not substitute any related work experience with a resume only. Although resumes will be helpful, all relevant work experience must be spelled out in the WORK EXPERIENCE section of this application.
Strict standards are in place and rigid background investigations are conducted for these positions of authority and trust. The list of issues that can disqualify you in your background check is long and distinguished. Here are some common background check disqualification factors which often prevent candidates from moving forward in the process:
- Serious misdemeanors (including DUIs)
- Past or current drug use
- Credit issues
- Dishonorable discharge from military service
- Falsification or untruthfulness on the application
- Poor work history (terminations, unsatisfactory performance, etc.)
- Past or current gang affiliations
- Undetected crimes
- Problematic driving history
- Unethical behavior
- Domestic violence
- Felony Convictions
Keep in mind that this is not a comprehensive or exhaustive list, but rather the more common issues that will cause disqualification. Please review the above list carefully before applying.