CITY OF CUPERTINO EMPLOYMENT OPPORTUNITY
Recreation and Community Services Department, 10185 N. Stelling Road, Cupertino, CA 95014 (408) 777-3120
Human Resources, 10300 Torre Avenue, Cupertino, CA 95014
Customer Service Attendant
Quinlan Community Center
POSITION: Customer Service Attendant I (Part-Time Temporary Non-Benefited Position, limited to 995 hours per fiscal year.)
HOURS PER WEEK: 10 to 20 hours
SALARY RANGE: $14.00 to $16.00 per hour
FINAL FILING DATE: Open Until Filled
City of Cupertino is recruiting for customer service-oriented individuals to staff the front desk at the Quinlan Community Center.
The Customer Service Attendant I typically works evenings Monday, Tuesday, Wednesday, and/or Thursday 4:30 pm to 10:00 pm and/or Saturday 8:15 am to 4:45 pm. There are occasional weekday morning and afternoon hours as well. This is a part-time, temporary, non-benefited position limited to 995 hours per fiscal year.
Under limited supervision, a Customer Service Attendant I provides information, assistance, and outstanding customer service to customers, class instructors, and the general public while answering phones and performing various clerical duties that include processing registrations for customers signing up for recreation programs, filing paperwork, and maintaining reports and records.
Duties include, but are not limited to:
- Accepting and accounting for money paid for programs and facilities
- Issuing receipts
- Preparing simple reports
- Filing paperwork
- Answering questions and fielding complaints from customers and referring them to appropriate staff
- Opening and closing classrooms and facilities for weekday, weekend, and evening rentals and recreation classes
- Performing a final security inspection before securing and locking the building
- May also be responsible for setting up rooms and assisting with various special events.
- May perform additional duties as required.
Knowledge of: Basic principles of customer service, office procedures and methods, and Microsoft Office.
Ability to: The Customer Service Attendant I must be able to: perform clerical work with accuracy; explain policies and procedures; operate a computer including Microsoft Office; demonstrate the ability to learn recreation software; understand and follow written and oral instructions; manage time effectively, show initiative, and work independently; learn policies and procedures applicable to the operation of the City; work with a diverse population in a tactful and effective manner; obtain information through questioning and deal courteously with the public. May sit at a desk for long periods of time; intermittently twist and reach office equipment, and bend, squat, kneel, or twist while managing physical files; hand write and use a keyboard; lift or carry weight of 50 pounds or less. Must be able to work nights, weekends, and holidays.
Experience and Education:
- High school diploma or equivalent
- Customer service experience a plus
Licenses and Certifications:
Possession of, or ability to obtain, a valid California driver's license. Current CPR and First Aid certification (CPR and First Aid certification and re-certification will be offered to new employees).
Applicants must complete an official City of Cupertino application and return to Human Resources or apply online at www.calopps.org. Final Filing Date: Until Filled. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview.
The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request. AN EQUAL OPPORTUNITY EMPLOYER
How to Apply:
Interested candidates are encouraged to apply as soon as possible. City employment applications may be obtained from the City of Cupertino Human Resources Division, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at www.cupertino.org. To apply online, visit www.calopps.org. Completed City employment applications and supporting materials must be received by the City’s Human Resources Division no later than the final filing date. Postmarks or late applications will not be accepted. Applications received through fax transmission by the final filing date are acceptable only on the condition that the original application is received no later than by 5 p.m. one week following the closing date.
Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Appointment to this position is contingent upon passing a pre-employment physical paid for by the City, a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States.
Recreation and Community Services Department, Quinlan Community Center, 10185 N. Stelling Rd., Cupertino, CA 95014
Human Resources Division, Cupertino City Hall, 10300 Torre Ave., Cupertino, CA 95014
Applications accepted until all positions are filled. Applicants will be screened by: A) a review of their written application; B) an oral interview. Appointment to this position is contingent upon passing a pre-employment fingerprinted criminal history records check and the ability to provide verification of authorization to work in the United States.