Cupertino

Business Systems Analyst

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Information Technology
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South Bay
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Full-Time
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2/22/2018 at 5pm or until 200 applicants
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$96,690.25-$117,527.90 Annually
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Please review the special instructions before applying for this job opportunity.


Location

10300 Torre Ave. Cupertino, 95014-3232

Description

Salary: $96,690.25 - $117,527.90 annually

+ CalPERS Retirement

Final Filing Date: 5:00 p.m., Thursday, February 22, 2018

Supplemental Application Required

The Position

The City of Cupertino is seeking a technically skilled and customer centric, team player to fill the position of Business Systems Analyst. Under general supervision, this position performs systems maintenance, operational duties, and/or modification of application systems; serves as a liaison between system users and information technology staff, vendors, and service providers; provides technical and analytical support and training to system users; performs system administration functions to ensure security and effective operation; develops and maintains a variety of automated files, records, and databases; prepares and distributes new procedures, training materials, and a variety of scheduled and adhoc reports; plans, coordinates, and manages information technology services projects through entire project life cycle, including conception and initiation, definition and planning, launch and execution, monitoring and controlling, and close-out; and performs related work as required. Receives general supervision from assigned manager. May exercise technical and functional direction over and provides training to lower-level staff on a day-to-day or project basis.

This is a fully competent class responsible for the conceptual and operational aspects of adapting information systems to business needs and communicating those needs to information system professionals, which requires that incumbents possess broad and detailed knowledge of department policies, programs, and practices as well as oversight of citywide and interdepartmental information technology services projects. Incumbents are required to conduct business requirements, needs, and other detailed review and analysis of various information technology strategies necessary to automate operational processes and to resolve organizational issues. Incumbents perform work within a broad framework of general policy requiring creativity and resourcefulness to accomplish goals and objectives, applies concepts, plans, and strategies which may deviate from established methods and practices, and regularly leads projects of critical importance and substantial consequence of success or failure to the City. This classification is distinguished from the information services management classifications in that the latter assume full management responsibility of assigned information technology services programs and functions.

EXAMPLES OF DUTIES - Duties may include, but are not limited to, the following:

Participates in a variety of system user and work groups to identify user needs and operational, programmatic, and/or regulatory changes affecting application requirements and other related issues.

Participates in the modification of existing systems and/or the implementation of new systems by developing, writing, and disseminating procedures that utilize new or changed system applications and by evaluating system modifications in response to operational, program, and/or regulatory changes.

Receives requests for assistance related to the use of department and/or program systems and software applications; determines severity of problem and resolves or refers to appropriate personnel or vendor for resolution.

Coordinates and directs the work of software vendors to identify and resolve programming and other operational problems; coordinates the scheduling of corrective patches and upgrades between vendors and staff; interacts with vendors, external agencies, auditors, or other staff to obtain requested data or special reports.

Provides or arranges for the training of staff on the information systems used by the department and/or program; requests adhoc reports.

Develops and executes system test plans to ensure application performance conforms to specifications; modifies technologies to correct errors and optimize system performance and cost-effectiveness.

Performs software application research, development, conversion, installation, and maintenance projects through entire project life cycle, including conception and initiation, definition and planning, launch and execution, monitoring and controlling, and close-out.

Plans, organizes, and defines project requirements, methods, and end objectives in consultation with end users; performs risk assessments; develops concept documents, impact analyses, stakeholder analyses, and draft process documentation; coordinates project activities with team members, other information technology services staff, user representatives, and outside vendors.

Develops project budgets, service level agreements, and schedules; monitors project progress and ensures project goals and agreement requirements are met.

Participates in the development of project management toolkits and methodologies used by information technology services staff.

Facilitates and conducts business process redesign or technical design sessions and/or focus groups for design and implementation of new processes or systems.

Develops consultant requests for proposals and qualifications for professional services; evaluates proposals and recommends project award; develops and reviews contract terms and amendments; ensures contractor compliance with City and department standards and specifications and time and budget estimates.

Stays abreast of new trends and innovations in technology related to information technology operations; researches, recommends, and evaluates vendor solutions and technologies; implements improvements; works with staff to maintain, revise, or improve operations and systems.

Writes and maintains user and technical operating instructions and documentation; prepares training materials and conducts formal and informal training programs on the use and operation of the applications and advises on best practices.

Provides continuous training and mentoring to lower-level staff in areas of responsibility.

Performs other duties as assigned.

Qualifications

Knowledge of:

Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions.

Database structure and theory, experience with MSSQL and MySQL

Project budget development and contract administration principles and techniques.

Advanced principles and practices of information technology applications, systems, and infrastructure analysis, design, and management.

Ø Principles of relational database management and systems integration analysis and programming.

Principles and practices of programmatic analysis and report preparation.

Principles and practices of vendor relationship management.

The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.

Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.

Modern office practices, methods, and computer equipment and applications related to the work.

English usage, spelling, vocabulary, grammar, and punctuation.

Techniques for providing a high level of customer service by effectively dealing with vendors and City staff.

Ability to:

Plan and manage applications development, enhancement, and maintenance projects.

Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.

Lead design sessions and process improvement sessions to identify business and user needs and discuss application capabilities and design modifications needed for improvement.

Communicate with department personnel to identify and translate information needs into system requirements.

Create and implement database maintenance plan to ensure data integrity.

Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.

Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, rules, and regulations.

Prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials.

Operate modern office equipment including computer equipment and specialized software applications programs.

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

Use English effectively to communicate in person, over the telephone, and in writing.

Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and information technology project management.

Physical Requirements: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.

The Selection Procedure

Applicants must complete an official City of Cupertino application and supplemental application and return it to Human Resources or apply online at www.calopps.org. Final Filing Date: Thursday, February 22, 2018 at 5:00 p.m. Failure to complete the supplemental application will disqualify the applicant from the recruitment process. Applications will be screened according to the qualifications outlined in this job announcement. Applicants possessing the most desirable qualifications will be invited to continue in the selection process, which may include a written examination and/or panel interview. An eligible list will be established as a result of this process and will remain in effect for 3 months from the date established. The City of Cupertino is an equal opportunity employer and does not discriminate in employment on the basis of a person’s race, religion, color, sex (including gender and pregnancy), sexual orientation (including heterosexuality, homosexuality, and bisexuality), national origin, ancestry, citizenship status, uniformed service member status, marital status, pregnancy, age, medical condition, genetic characteristics, and physical or mental disability. Candidates with a disability, which may require special assistance in any phase of the application or testing process, should advise City of Cupertino Human Resources upon submittal of application. Documentation of the need for accommodation must accompany the request.

About the City

The City of Cupertino (population 60,000) is located against the foothills of the Santa Cruz Mountains at the west end of the world famous Silicon Valley. Rich in diversity, Cupertino is committed to becoming a model multicultural community for the 21st century. With one of the most diverse, technologically savvy, and nonpartisan populations in Northern California, Cupertino is quickly becoming a city that people like to talk about. Corporate headquarters blend with tree-shrouded residential neighborhoods that climb into the foothills of the Santa Cruz Mountain range. This is the backdrop for living and working in Cupertino, California. Cupertino is home to many well-known high-tech companies like Apple, and offers a dynamic and exciting business climate. Winner of numerous state and national awards for excellence, Cupertino public schools are widely acknowledged to be models of quality instruction. Cupertino is also home to De Anza College, recently named the best community college in California. Quality schools and proximity to high-tech jobs and beautiful open spaces make Cupertino a desirable location for a highly educated and culturally diverse population.

Employee Benefits

Excellent supplemental Benefit package includes:

CalPERS Retirement:

New employees to Cupertino hired after 12/29/12 with prior CalPERS (or reciprocal agency) service– 2.0% @ 60, employees pay full 7% of employee contribution.

New employees with no prior CalPERS service or a break in CalPERS service of 6 months or more -– 2.0% @ 62 employee required by law to pay 50% of the Normal Cost which currently equates to 6.25%.

Choice of health insurance, portion of family premium paid by the City, and fully or partially paid premium for employee, depending on plan.

Fully paid life, short-term and long-term disability insurance.

Fully paid dental insurance and partially paid vision insurance.

Fully paid Employee Assistance Program.

Educational reimbursement up to $1,350 for approved coursework.

12 holidays plus 20 hours of floating holidays annually; 8 hours of sick leave per month; 10 to 24 days of vacation annually; 40 hours of administrative leave annually.

Cupertino Sports Center membership.

Employment Information

employment applications may be obtained from the City of Cupertino Human Resources, 10300 Torre Ave., Cupertino, CA, by calling (408) 777-3227, or by visiting our website at www.cupertino.org. To apply online, visit www.calopps.org. Completed employment applications and supporting materials must be received by the City’s Human Resources no later than the final filing date. Postmarks or late applications will not be accepted. Applications received through fax transmission by the final filing date are acceptable only on the condition that the original application is received no later than by 5 p.m. one week following the closing date. Applications must be filled out completely. Failure to list work experience or stating “See Resume” in the employment history section of the application will be considered an incomplete application and subject to rejection. Resumes may be attached separately. Prior to hire, candidates will be required to successfully complete a pre-employment process including employment verification and a Department of Justice (DOJ) fingerprint check. A conviction history will not necessarily disqualify an applicant from the appointment; however, failure to disclose a conviction will result in disqualification or termination. The City of Cupertino is AN EQUAL OPPORTUNITY EMPLOYER.

The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.

 

A completed supplemental application must be submitted along with a completed City of Cupertino Employment Application to be considered for the Business Systems Analyst position.

The purpose of this supplemental questionnaire is to access the applicant’s qualifications, training and experience in specific job related areas. Applicant’s responses to these questions, along with the completed application will be used to select the most suitably qualified candidates. Applications submitted without a completed supplemental questionnaire will not be considered. Respond to each question fully, describing your specific experience and accomplishments. Please limit your response to 3 pages total.

Rate your experience and skill (Excellent, Good, Average, None) for the following :

NET Framework

Object-Oriented Concepts

C#

ASP.Net

Java

HTML/HTML 5

Javascript/JQuery

Python

AJAX,

CSS

MSSQL

My SQL
 

Describe your experience in software quality control and quality assurance.

Describe your experience in the following areas:

Enterprise Resource Planning Applications (Financial Management/Human Resource management, Asset Management)

Building Reports – Define what tools you utilized

Internet Applications

Implementing a new enterprise system


 

Describe your experience with database management.

Ideal Candidate

Qualifications

Knowledge of:

Principles and practices of project management, identifying technology needs and issues, researching and evaluating technology, applications, and the most effective courses of action, and implementing solutions.

Database structure and theory, experience with MSSQL and MySQL

Project budget development and contract administration principles and techniques.

Advanced principles and practices of information technology applications, systems, and infrastructure analysis, design, and management.

Ø Principles of relational database management and systems integration analysis and programming.

Principles and practices of programmatic analysis and report preparation.

Principles and practices of vendor relationship management.

The organization, operation, and functions of the department as necessary to assume assigned responsibilities and to determine appropriate point of escalation.

Applicable federal, state, and local laws, regulatory codes, ordinances, and procedures relevant to assigned area of responsibility.

Recent and on-going developments, current literature, and sources of information related to the operations of the assigned programs.

Modern office practices, methods, and computer equipment and applications related to the work.

English usage, spelling, vocabulary, grammar, and punctuation.

Techniques for providing a high level of customer service by effectively dealing with vendors and City staff.

Ability to:

Plan and manage applications development, enhancement, and maintenance projects.

Perform analyses of informational requirements and needs; identify, evaluate, and solve systems problems; design and implement new or revised systems and procedures; provide technical advice and consultation, and ensure efficient computer system utilization.

Lead design sessions and process improvement sessions to identify business and user needs and discuss application capabilities and design modifications needed for improvement.

Communicate with department personnel to identify and translate information needs into system requirements.

Create and implement database maintenance plan to ensure data integrity.

Communicate business information system needs to system vendors for the design, development, and/or enhancement of system applications.

Conduct research projects on a wide variety of software and systems issues, evaluate alternatives, make sound recommendations, and prepare effective technical staff reports.

Interpret, apply, explain, and ensure compliance with federal, state, and local policies, procedures, laws, rules, and regulations.

Prepare clear and concise program documentation, user procedures, reports of work performed, and other written materials.

Operate modern office equipment including computer equipment and specialized software applications programs.

Organize and prioritize a variety of projects and multiple tasks in an effective and timely manner; organize own work, set priorities, and meet critical time deadlines.

Use English effectively to communicate in person, over the telephone, and in writing.

Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.

Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.

Education and Experience: Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be: Equivalent to graduation from an accredited four-year college or university with major coursework in management information systems, computer science, or a related field and four (4) years of progressively responsible experience in the planning, implementation, oversight, and/or utilization of automated information systems and applications used to support departmental activities and information technology project management.

Physical Requirements: Must possess mobility to work in a standard office setting and use standard office equipment, including a computer; vision to read printed materials and a computer screen; and hearing and speech to communicate in person and over the telephone. Standing in and walking between work areas is frequently required. Finger dexterity is needed to access, enter, and retrieve data using a computer keyboard or calculator and to operate standard office equipment. Positions in this classification frequently bend, stoop, kneel, and reach to perform assigned duties, as well as push and pull drawers open and closed to retrieve and file information. Employees must possess the ability to lift, carry, push, and pull materials and objects up to 25 pounds with the use of proper equipment.

Environmental Elements: Employees work in an office environment with moderate levels, controlled temperature conditions, and no direct exposure to hazardous physical substances. Employees may interact with upset staff when providing applications system support.

Benefits

Excellent supplemental Benefit package includes:

CalPERS Retirement:

New employees to Cupertino hired after 12/29/12 with prior CalPERS (or reciprocal agency) service– 2.0% @ 60, employees pay full 7% of employee contribution.

New employees with no prior CalPERS service or a break in CalPERS service of 6 months or more -– 2.0% @ 62 employee required by law to pay 50% of the Normal Cost which currently equates to 6.25%.

Choice of health insurance, portion of family premium paid by the City, and fully or partially paid premium for employee, depending on plan.

Fully paid life, short-term and long-term disability insurance.

Fully paid dental insurance and partially paid vision insurance.

Fully paid Employee Assistance Program.

Educational reimbursement up to $1,350 for approved coursework.

12 holidays plus 20 hours of floating holidays annually; 8 hours of sick leave per month; 10 to 24 days of vacation annually.

Cupertino Sports Center membership.

Special Instructions

A completed supplemental application must be submitted along with a completed City of Cupertino Employment Application to be considered for the Business Systems Analyst position.

The purpose of this supplemental questionnaire is to access the applicant’s qualifications, training and experience in specific job related areas. Applicant’s responses to these questions, along with the completed application will be used to select the most suitably qualified candidates. Applications submitted without a completed supplemental questionnaire will not be considered. Respond to each question fully, describing your specific experience and accomplishments. Please limit your response to 3 pages total.

Recruitment Contact

Contact phone: 
(408)777-3227
Contact email: