DEVELOPMENT SERVICES TECHNICIAN
Salary Range: $4,204 – $5,760
Performs a wide variety of paraprofessional, technical and clerical tasks to support duties at the Town's Permit and Welcome Center (“one stop shop”); responds to customer visits, phone calls and inquiries regarding all Development Services permits and applications, permit status, plan check and plan review (by all Development Services Divisions), and field inspections; accepts and reviews plans or applications for inclusion of required information with State and local codes and regulations, and input pertinent information into an automated permitting system; and supports other administrative related tasks.
SUPERVISION RECEIVED AND EXERCISED
Direct supervision from Senior Development Services Technician or Chief Building Official.
Works indoors, outdoors (infrequently), exposure to slippery or uneven walking surfaces (infrequently), using computer monitor, works around others, works alone, works with others. Lift and/or move plans of various size and weight
Essential Job Duties
- Assists the general public at the Permit & Welcome Center, by phone, email or via the electronic permitting system regarding all permitting requirements, plan check and plan review process, permit filing procedures and processing, and permit status.
- Reviews plans for completeness and for conformance with ordinances and Development Services standards, policies and guidelines.
- Reviews plans for conditions of prior approval and tracks plan check timelines.
- Routes plans to other Town departments, divisions, and outside agencies for review.
- Creates and maintains informational flyers and brochures.
- Builds and maintains positive working relationships with co-workers, other Town employees and the public using principles of good customer service.
- Advise and assist the public on routine matters related to all permitting procedures, zoning regulations, business licenses, encroachment permits and public records.
- Review all applications and drawings for compliance with zoning requirements and other ordinances and determine the need for approval by other agencies.
- Confer with property owners regarding the feasibility of an application.
- Receive applications, check for completeness, enter computer data, calculate permits fees, issue receipts, log and route necessary plans for plan checking.
- Calculate and assess impact fees for other outside agencies.
- Process business license applications.
- Research public records requests forms for all departments and furnish information to the public.
- Receive and account for daily monies received for all counter transactions.
- Maintain utility meter release log and notify utility company for service releases.
- Sort and distribute all incoming & outgoing mail town wide, maintain postage machine and account.
- Maintain filing systems and data entry for permitting processes and software.
- Receive and route daily phone calls from the public for the organization.
- Preform basic fee calculations using construction valuation table and calculating floor areas.
- Perform minor over the counter plan reviews.
- Understanding of Municipal Permit Center procedures and guidelines;
- Ability to read and scale construction drawings to determine feasibility to initiate the plan check and plan review process;
- Understanding of planning entitlements, engineering and transportation application processes;
- Knowledge of processes utilized to issue building permits;
- Ability to read a variety of land use, topographic, parcel, and zoning maps;
- Experience and competency in data processing systems including Microsoft application suite (Word, Excel, Outlook), permitting systems (EnerGov), Metro Scan, Laser Fiche and geographic information systems;
- Operate assigned office equipment and machines, including mail postage machine, copier and fax machines, etc.
- Ability to disseminate zoning codes and simple building codes to the public at the Permit Center and on the telephone.
- Understand the organization and operations of the Town and of outside agencies as necessary to assume assigned responsibilities;
- Principles and practices of quality customer service, including the ability to work with a wide variety of individuals in a tactful and effective manner;
- Appropriate usage of the English language in both oral and written form and with minimum supervision,
- On a continuous basis, sit at a desk and/or stand at a Permit Center for long periods of time;
- Intermittently twist and reach office equipment;
- Write and use keyboard to communicate through written means;
- Organize duties and determine priorities in order to meet assigned deadlines;
- Establish and maintain complex and extensive records and files;
- Ability to accurately perform moderate arithmetic computations;
- Establish and maintain effective working relationships with those contacted during the course of work.
Candidates must possess the physical and mental capacity to work under the conditions described in this document and to perform the duties required by their assigned position.
EXPERIENCE AND EDUCATION
Any combination of experience and education that would likely provide the required knowledge and abilities would be qualifying.
Two years of related experience involving extensive public contact with at least one year of experience in the processing and issuance of building permits and/or planning permits.
Graduation from high school or its equivalent and a minimum of 2 years paid experience performing typical tasks of this position; or completion of two years college with emphasis in building, planning, engineering, architecture, or related field and six months work experience in related field. Possess or obtain within one (1) year of employment, an ICC certificate as a Permit Technician.
Certification as an ICC Permit Technician is desirable.
Click here to review the Town of Danville's employee benefits for 2019.
Located approximately 40 miles east of San Francisco, Danville is located in the center of the San Ramon Valley. Comprising 20 square miles at the foot of Mount Diablo, Danville features quality housing, a progressive educational system, and a historic downtown village. Danville's current population is 43,574 (1/10). The San Ramon Valley, part of the growing I-680 corridor, has become a popular location for professional and retail complexes, light industry as well as convenient, yet secluded, living.
Qiana London, Human Resources Analyst
Contact Phone: (925) 314-3356
Contact Email: email@example.com