Perform a wide variety of paraprofessional, technical and administrative tasks to support duties at the Town's Permit and Welcome Center. Respond to customer visits, phone calls, and inquiries regarding all Development Services permits and applications, permit status, plan check and plan review (by all Development Services Divisions), and field inspections. Accept and review plans or applications for inclusion of required information with state and local codes and regulations; and input pertinent information into an automated permitting system.
SUPERVISION RECEIVED AND EXERCISED
Receives direction from the Senior Development Services Technician. This position does not exercise supervision over others.
Essential Job Duties
Essential duties may include, but are not limited to the following:
- Assist the general public at the Permit & Welcome Center by phone, email and via the electronic permitting system regarding all permitting requirements, plan check and plan review process, permit filing procedures and processing, and permit status.
- Review plans for completeness and conformance with ordinances and Development Services Department standards, policies and guidelines.
- Review plans for conditions of prior approval and track plan check timelines.
- Route plans to other Town departments, divisions, and outside agencies for review.
- Create and maintain informational flyers and brochures.
- Advise and assist the public on routine matters related to all permitting procedures, zoning regulations, business licenses, encroachment permits and public records.
- Review all applications and drawings for compliance with zoning requirements and other ordinances and determine the need for approval by other agencies.
- Confer with property owners regarding the feasibility of an application.
- Receive applications check for completeness, enter computer data, calculate permits fees, issue receipts, and log and route necessary plans for plan checking; to be performed both in person and electronically (email or permitting system).
- Calculate and assess impact fees for other outside agencies; utilize construction valuation table and calculating floor areas.
- Process business license applications.
- Research public records request forms for all departments and furnish information to the public.
- Receive and account for daily monies received for all counter transactions.
- Maintain utility meter release log and notify utility company for service releases.
- Principles and practices of quality customer service.
- Municipal Permit Center procedures and guidelines.
- Planning entitlements, engineering, and transportation application processes.
- Processes utilized to issue building permits.
- Appropriate usage of the English language in both oral and written form.
- Understand the organization and operations of the Town and outside agencies to assume assigned responsibilities, as necessary.
- Read and scale construction drawings to determine feasibility to initiate the plan check and plan review process; read a variety of land use, topographic, parcel, and zoning maps.
- Work with a wide variety of individuals in a tactful and effective manner with minimal supervision.
- Stoop, balance, maneuver, walk and stand for long periods of time.
- Communicate effectively in both oral and written form.
- Organize duties and determine priorities in order to meet assigned deadlines.
- Establish and maintain complex and extensive records and files.
- Accurately perform moderate arithmetic computations.
- Establish and maintain effective working relationships.
- Operate standard office equipment and software, including Microsoft Office Suite, permitting systems (EnerGov), Metro Scan, Laserfiche and geographic information systems (GIS).
EXPERIENCE AND EDUCATION
Any combination of experience and education that would likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Two (2) years of experience involving extensive public contact with at least one (1) year of experience in the processing and issuance of building permits and/or planning permits.
The equivalent of the successful completion of twelfth grade with at least 30 college semester units in building, planning, engineering, architecture, or closely related field.
LICENSE(S) AND CERTIFICATION(S)
Possession of a valid California State Driver’s License, or license in another state with the ability to obtain a California license within 30 days of hire. Possess, or obtain within one (1) year of employment, an ICC Certificate as a Permit Technician.