Under general supervision, oversees the proper use of a community recreational facility; performs a variety of tasks; and assists the public and staff in their use of the facility.
The Senior Facility Attendant opens and closes for weekday and weekend public hours, tours, special events and rentals; welcomes visitors; provides tours, tour materials and answers patron questions; assists visitors with exhibits, activities and interactive displays; provides customer service that will lead to a positive visitor experience; oversees the safety and security of visitors, the facility, exhibits and grounds; opens, sets up and cleans up after special events or use by private parties and community groups.
ESSENTIAL DUTIES AND RESPONSIBILITIES
The following duties are normal for this classification. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or a logical assignment to this class.
- Open and close facilities as scheduled for use.
- Set-up furniture or equipment for activities scheduled and very that it is in proper condition and is replaced after use.
- When work assignments are in public area of assigned facility, greet visitors, collect fees, have visitors sign guest book.
- Provide facility and exhibit orientations and/or tours including appropriate tour materials.
- Function as supervising attendant for evening rentals and weekday evening shifts; as necessary.
- Monitor activities of facility users for adherence to building rules and appropriate and safe conduct.
- Clean-up after facility users and set up for subsequent activities.
- Sweep and mop floors as required.
- Keep restrooms and kitchen clean and well stocked with paper towels, tissues, etc.
- Empty garbage throughout the facility as necessary.
- Make written reports of damage to equipment or facility.
- Train ancillary attendant and maintenance staff on facility and rental procedures.
- Appropriately secure the facility upon leaving.
- Build and maintain positive working relationships with co-workers, other City employees, and the public using principles of good customer service.
- Perform related duties as assigned.
Training and Experience
- Education: Equivalent to the completion of twelfth grade is desirable; must be 18 years or older.
- Experience: Some experience supervising the use of facilities, setting up facilities for meetings and events, and in cleaning or custodial work. Experience in museum and/or public facility operations desirable.
Knowledge and Abilities:
- Principles and practices of facility maintenance and operational practices.
- Principles and practices of standard safety precautions.
- Operational characteristics of the assigned program.
- English usage and vocabulary.
- Customer service techniques.
- Learn tour and exhibit content.
- Provide tours to diverse audiences.
- Problem solve conflicts and disputes; as applicable.
- Perform heavy physical work including the lifting and moving of tables and chairs.
- Follow written and oral instructions.
- Express ideas and communicate effectively both verbally and in writing.
- Instruct and enforce safety rules.
- Analyze and interpret facility policies and procedures.
- Deal effectively and courteously with the public.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Communicate clearly and concisely, both orally and in writing.
Licenses, Certifications, Special Requirements
- Required: School work permit, if applicable.
- Possession of a valid California Class C Drivers’ License & Certificate of Automobile Insurance for Personal Liability.
- Desirable: Certification in Standard First Aid and CPR.
- This classification is designated as a Mandatory Reporter; Completion of Mandatory Reporter training is required within one month of employment.
- Any offer of employment to an adult who will have direct contact with minors is conditional upon submission of a completed fingerprint screening and a satisfactory background check.
Other than statutory law, AB1522 (CA Paid Sick Leave law), there are no benefits for part-time, temporary/seasonal position.
THE SELECTION PROCESS
The best-qualified candidates, as determined by an initial screening of applications, will be invited to participate in an interview process which will consist of written and/or oral components. The City reserves the right to test an applicant in any other manner to determine suitability and to alter any aspect of the selection process. Meeting the minimum requirements listed in this job description does not guarantee advancement in subsequent phases of the selection process. No faxed or e-mailed applications will be accepted.
Pursuant to the City’s Personnel Rules Section 24.2, the City retains the right to take appropriate steps to avoid inappropriate working relationships among relatives.
EQUAL OPPORTUNITY EMPLOYER
In accordance with Federal and State laws, the City of Dublin does not discriminate on the basis of race, religion, color, national origin, ancestry, handicap, disability, medical condition, marital status, sex, or age.