Emeryville

Police Communications Dispatcher

911 Dispatcher
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Public Safety Dispatch
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East Bay
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Full-Time
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Until filled
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$5,495.00-$6,680.00 Monthly
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Please review the special instructions before applying for this job opportunity.


Location

2449 Powell Street Emeryville, 94608

Description

OPEN UNTIL FILLED

ABOUT THE DEPARTMENT

The Emeryville Police Department is a proactive, professional organization that prides itself on its interaction and support within the community.  The Department’s culture preserves a family atmosphere while maintaining its professional status.  We practice a philosophy that strongly emphasizes a problem-solving approach.  In addition to the basic services such as patrol and dispatch, we provide special services such as traffic, bicycle, youth diversion, crime analysis, and others.  We pride ourselves on being an organization of professionals that is respected by our law enforcement peers and fully responsive to the public safety needs of our community.  We are dedicated to making the City of Emeryville a safe environment in which to live and work. 

 

ABOUT THE POSITION

The Police Communications Dispatcher receives and transmits routine and 9-1-1 emergency telephone and radio calls, dispatches required personnel and/or equipment; performs responsible clerical work of moderate complexity; operates various dispatch center equipment including computer terminals; maintains equipment; and performs related work as required.

 

Ideal Candidate

The minimum qualification standards that must be met to be considered for this position include the following: 

  • Possess a high school diploma or equivalent.
  • Be at least 18 years of age by the date of appointment.
  • Possess a valid California Driver’s License with a satisfactory driving record.
  • Provide documented proof of ability to type 35 (or more) words per minute.
  • Possess experience in a customer service setting.

Experience in dispatch is desirable, as well as being bi-lingual and possessing college credits. 

 

The successful candidate will possess the skills and abilities to:

  • Answer 9-1-1 emergency and routine calls for service
  • Dispatch appropriate personnel to location or incident scene
  • Respond to needs of officers involved in law enforcement related activities
  • Maintain composure during incident period and prioritize tasks according to importance
  • Relay information to other agencies, and coordinate mutual response radio traffic
  • Operate a variety of equipment such as: Computer Aided Dispatch (CAD) system, record management system (RMS), personal computer, on-line computer terminal, vehicle, multiple-line telephone and police radio
  • Assess situations and make appropriate decisions consistent with established guidelines and training
  • Maintain accurate department and law enforcement records and files
  • Research and compile data and prepare reports of reported emergencies, equipment dispatched, and/or position of emergency
  • Act as first line answering point for the department and respond to requests from the public
  • Work odd hours, rotating shifts, weekends and holidays
  • Effectively use the English language including spelling, vocabulary, punctuation and grammar

Benefits

The MESA provides a competitive compensation and benefits package.  Salary range is $5,495 - $6,680 monthly, and the benefits include:

 

  • Retirement: New* CalPERS Members 2% @ 62 Retirement Plan (based on highest three consecutive years) or Classic* Members 2% @ 60 (based on highest three consecutive years).  Under both plans, the employee picks up the full 7% employee contribution.  The agency does not participate in Social Security.
  • Vacation: Employee accrues ten (10) working days per year. Maximum accrual of 2x annual accrual rate.
  • Holidays: Fourteen (14) paid holidays per year (inclusive of three [3] floating holidays).
  • Sick Leave: Fifteen (15) days per year, with unlimited accumulation.
  • Health & Welfare: Medical, dental, and vision care coverage paid by the agency (to a capped amount) for the employee and eligible dependents.
  • Misc. Benefits:  City provides life/AD&D, long-term disability (LTD) and employee assistance program benefits. 

*As defined by CalPERS.

 

PROBATIONARY PERIOD/REPRESENTATION BENEFITS

The probationary period for new employees is twelve (12) months, which may be extended by an additional three (3) months.  This position is represented by SEIU Local 1021.

Special Instructions

How to Apply

1. REQUIRED - Complete an Employment Application through CalOpps.  (Paper applications will not be accepted).

2. REQUIRED - Attach your typing certificate to your Employment Application.  

  • You must type a minimum of 35 net wpm.  
  • The typing certificate must be from an agency.  If you need a typing test, you may refer to the City of Emeryville's website (Human Resources page) to see a list of agencies that provide this service; however, you are not required to use one of the services listed.
  • Certificates from on-line typing test services are not acceptable.  If your certificate is from an on-line service, your application will be rejected.

3. REQUIRED - One of the following requirements must be met:

- Attach a copy of your "Basic Dispatch" certificate to prove that you have completed a dispatcher training program. 

OR

- Attach a copy of your P.O.S.T. "Public Agency Dispatcher Certificate" to prove that you are a P.O.S.T. certified lateral dispatcher.

OR

- Complete the "Emergency Communications" test through National Testing Network (NTN).  Passing test scores are:   63% for Call Taker & Notes test, 62% for dispatch, and 64% combined.  Once you submit your application on CalOpps, you will receive an email with details on how to complete the test with NTN.  NTN charges a $41 test fee, for which you are responsible, and you pay directly to NTN.  If you have tested with NTN within the last year, you may direct them to provide us with a copy of your test results (they charge $9.50 for you to share your results with us).  A test will be available through NTN approximately once per month.  Human Resources will notify you of upcoming test dates.

Applications will be reviewed monthly. 

EQUAL OPPORTUNITY EMPLOYER / REASONABLE ACCOMMODATION

The City and the MESA are Equal Opportunity Employers. All aspects of employment shall be without regard to sex, disability, race, political affiliation, religious creed, color, natural origin, or age. Reasonable accommodations will be made for disabled applicants to participate in the application and examination processes. Applicants needing special accommodations must contact Human Resources sufficiently in advance of the testing process to arrange for such accommodations. Please contact (510) 596-4300.

Recruitment Contact

Contact phone: 
(510)596-4390