The City of Glendora Police Department is hiring part-time Dispatchers. We are looking for people who have current or previous police dispatch experience and possess a POST dispatch certificate.
The City of Glendora seeks enthusiastic and motivated individuals with high moral standards and a desire to contribute to Glendora’s quality of life to join our team in the Police Department in supporting and serving our community with dedication, excellence and mutual respect. The ideal candidate will have strong organizational skills and the ability to remain calm and tactful during stressful situations. Outstanding customer service and communication skills are a must.
If you are excited about delivering the highest level of public safety and service and enjoy creatively solving problems, we invite your application!
Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; operates the City jail; processes and books prisoners; monitors the condition and status of individuals held in custody; completes related forms; performs related duties as required.
Some of the typical duties of the Police Service Representative I include but are not limited to, the following:
• Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.
• Dispatches, as necessary, police and animal control units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.
• Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.
• Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.
• Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during hectic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.
• Provides temporary and vacation relief for other staff as necessary; may occasionally perform same sex body searches in absence of other personnel.
For a complete job description, applicants may go to the City’s website at www.ci.glendora.ca.us or contact the Human Resources & Risk Management Department.
Education and Experience:
Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.
Knowledge and Skill Levels:
Considerable knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system and TDD Deaf Translation System; computerized systems used in municipal law enforcement agencies.
Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 25 net wpm. A Typing Certificate dated within the last six months is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.
The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis.
CANDIDATES MUST SUBMIT A COPY OF THEIR POST CERTIFIED PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATE OR CA POST PUBLIC SAFTEY DISPATCHER BASIC CERTIFICATION.
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.
APPLY ONLINE AT: www.CalOpps.org CONTINUOUS RECRUITMENT. A completed online employment application is required and must be submitted at www.calopps.org. Incomplete, late, emailed, faxed, and hard copy applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and cover letters must be uploaded with your application on the CalOpps website. The City of Glendora is an Equal Opportunity Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability. Please notify the Human Resources & Risk Management Department in advance if you require special accommodations to participate in any phase of the selection process.
APPLICATION PROCEDURE: Only those candidates who appear best qualified, based on the requirements listed on the front of this flyer and review of all submitted applications, resumes and supplemental materials for background, experience and training, will be invited to any combination of written, performance or oral appraisals to further evaluate their job related experience, knowledge, skills and abilities. It is the candidate's responsibility to accurately provide all pertinent information on the application. The City of Glendora will NOT accept any additions, corrections or revisions to candidate's applications after the eligibility determination has been made. Candidates will be notified of all times and dates of examinations.
Applicants must have flexibility to work rotating shifts, varied days of the week, and varied hours of the day.
Persons who are employed on a full-time basis by the City of Glendora are not eligible to concurrently hold a part-time position. Part Time employees are “at will” employees and are not subject to the City’s Personnel Rules.
DRUG TESTING REQUIREMENT/DISQUALIFICATION - The successful applicant will be required to be tested by urinalysis for the illegal use of drugs. All positive test results are grounds for disqualification.
Any applicant who discloses or whose background investigation reveals use of "hard" drugs (e.g. heroin, cocaine or hallucinogens) after the applicant's 15th birthday shall be disqualified.
EMERGENCY SERVICE: In accordance with California Government Code 3100, all City of Glendora employees are disaster service workers and may be required to report for duty, or remain on duty, in the event of an emergency or disaster.
Part-time employees are not eligible for employee benefits but are subject to federal Medicare employee contributions plus state and federal wage withholding provisions. No contributions are paid by the City or employee into the Social Security system.
All employees are paid biweekly, and are compensated for extra assigned work.
E-VERIFY: To comply with federal law, the City of Glendora participates in E-Verify. All newly hired employees are required through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Section 1 of the Form I-9 will be completed on your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.
The City of Glendora is an Equal Opportunity/Affirmative Action Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status or handicap.
The City's smoking policy prohibits smoking at all City employee work stations. Smoking is only permitted in designated smoking areas.
THE CITY OF GLENDORA RESERVES THE RIGHT TO MODIFY OR REVOKE, WITHOUT NOTICE, ANY OR ALL OF THE PROVISIONS OF THIS BULLETIN PRIOR TO THE TIME OF APPOINTMENT, AND TO WAIVE ANY NON-SUBSTANTIVE JOB REQUIREMENT AND MAKE SUBJECTIVE DECISIONS INTERPRETING AND ASSESSING THE SKILLS AND QUALIFICATIONS OF ANY CANDIDATE, INCLUDING THE DETERMINATION THAT NONE OF THE CANDIDATES, EVEN THOSE WHO MEET THE MINIMUM QUALIFICATIONS, ARE APPROPRIATE FOR THE POSITION.
Ability to type 25 net wpm. A Typing Certificate dated within the last six months is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.