Police Service Representative I (Lateral) (19863979)

Public Safety Dispatch
Los Angeles Area
$46,070.00-$55,998.00 Annually

Please review the special instructions before applying for this job opportunity.


116 East Foothill Blvd. Glendora, 91741


The City of Glendora Police Department is hiring Full Time Police Service Representatives (dispatchers). We are looking for individuals who have current or previous police dispatch experience.

Possession of a POST dispatch certificate at time of hire is highly desirable.

The City of Glendora seeks enthusiastic and motivated individuals with high moral standards and a desire to contribute to Glendora’s quality of life to join our team in the Police Department in providing outstanding personal service, safety, professionalism and respect, while maintaining the highest level of integrity in partnership with the community. The ideal candidate will have strong organizational skills and the ability to remain calm and tactful during stressful situations. Outstanding customer service and communication skills are a must.

If you are excited about delivering the highest level of public safety and service and enjoy creatively solving problems, we invite your application!

For a complete job description, applicants may go to the City’s website at or contact the Human Resources & Risk Management Department.

Class specifications are intended to present a descriptive list of the range of duties performed by employees in the class. Specifications are not intended to reflect all duties performed within the job.

Under general supervision, receives requests for law enforcement services and dispatches units via radio; maintains contact with department personnel in the field; performs related duties as required.

  • Receives requests for police or other emergency services over the phone; answers 911 calls; screens incoming calls to determine necessity, priority, and type of response required; monitors other radio frequencies to be aware of incidents elsewhere that may affect City police operations; monitors cameras throughout the building.


  • Dispatches, as necessary, police units in response to calls for service or requests from officers in the field; uses law enforcement terminology and cites Code sections by number; calls public and private agencies, such as allied law enforcement, hospitals, towing services, and utilities and requests mutual assistance when necessary; acts as liaison to other City Departments.


  • Keeps track of police unit locations and status; maintains constant radio communication with personnel in the field; runs warrant checks on subjects, registration checks on vehicles, criminal histories and property checks; relays information and instructions to personnel in the field.


  • Maintains accurate log of incoming service requests and actions taken; prepares other reports and records as directed; maintains files necessary for dispatch as assigned; enters, updates, and retrieves information from the computer and teletype networks.


  • Provides general information to the public; as necessary, refers callers to appropriate agencies; calms angered or distraught callers; maintains calm in radio transmissions during chaotic, tense, and dangerous situations; may assist citizens and police officers with translation related needs.


  • Provides temporary and vacation relief for other staff as necessary

Education and/or Experience:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be graduation from high school or equivalent.


Knowledge and Skill Levels:

Knowledge of office procedures, record keeping system, forms, correspondence, reports and other materials common to operation of a police department; police dispatching procedures and the laws and regulations governing the use of dispatching equipment in a law enforcement agency; agencies involved with police activities; Penal Code, Vehicle Code, and local municipal code; 911 system (voice and text) and TDD Deaf Translation System; Spillman computerized systems used in municipal law enforcement agencies.


Special Requirements:

Completion of a P.O.S.T. approved entry level Police Dispatcher basic training course prior to completion of probationary period. Candidates must possess and maintain a valid Class C California driver's license and a satisfactory driving record during employment. Ability to type 25 net wpm.

A Typing Certificate dated within the last six months is required to be submitted with your application. INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.

The successful candidate must be willing and available to work weekends, holidays and nights on a routine scheduled basis as well as perform these duties solo at times.

CONTINUOUS RECRUITMENT: This is a continuous recruitment. Applicants will be contacted at the time of processing.

Selection Process:
All applications will be reviewed and evaluated. Those candidates who are determined to be best qualified based upon the information presented on the application materials will be invited to continue in the selection process which may include a qualifying written or performance evaluation and will include an interview weighted 100%.

APPLY ONLINE AT: A completed online employment application is required and must be submitted at Incomplete, late, emailed, faxed, and hard copy applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and cover letters must be uploaded with your application on the CalOpps website. The City of Glendora is an Equal Opportunity Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability. Please notify the Human Resources & Risk Management Department in advance if you require special accommodations to participate in any phase of the selection process.


THE CITY OF GLENDORA: Glendora, “Pride of the Foothills,” (pop. 50,000+) is nestled at the base of the scenic San Gabriel Mountains, in Los Angeles County. Located approximately 27 miles from downtown Los Angeles, Glendora offers convenient access to major commercial, cultural, educational and recreational areas in Southern California. The City boasts excellent public and private schools, lush parks, comprehensive community services and one of the lowest crime rates in Los Angeles County. Glendora's diversified business community ranges from the downtown "Village” to corporate headquarters of major companies. Glendora is also one of Southern California's most attractive residential communities, with a variety of homes, from cozy turn-of-the-century cottages to prestigious executive hillside estates. From tree-lined neighborhood streets and quaint downtown Village shops to the modern architecture of the City’s business center, Glendora is a haven from the fast pace of the Los Angeles metropolitan area.

APPLICATION PROCEDURE: This is an Open/Promotional Recruitment. Only those candidates who appear best qualified, based on the requirements listed on the front of this flyer and review of all submitted applications, resumes and supplemental materials for background, experience and training, will be invited to any combination of written, performance or panel interview appraisals to further evaluate their job related experience, knowledge, skills and abilities. It is the candidate's responsibility to accurately provide all pertinent information on the application. The City of Glendora will NOT accept any additions, corrections or revisions to candidate's applications after the eligibility determination has been made. Candidates will be notified of all times and dates of examinations. Probationary work test period is one year.

VETERANS’ PREFERENCE: For non-executive Open Recruitments, three additional points will be added to the passing score of veterans who are honorably discharged with one year or more of active military duty. The DD-214 form must be submitted at time of application.

SALARIES: All stated salaries are based on present information, subject to change. Appointments are generally made at the first step of a five step pay plan. All salaries are subject to statutory payroll deductions. Federal law requires that all new employees contribute 1.45% of their monthly salary to the Medicare system. All City employees are paid on a biweekly basis, for a total of 26 pay periods per year.

PHYSICAL REQUIREMENTS AND SPECIAL CONDITIONS: Applicants must be free from conditions that would preclude satisfactory performance of the essential functions of the job applied for. Applicants for positions in the Police Department must pass a written exam, oral interview, administrative review, polygraph, background investigation, physical exam and drug screen test. Subsequent to a job offer, the City of Glendora requires a pre-employment physical examination. Candidates will be examined by a City physician, at City expense, before the appointment is approved. Candidates are cautioned not to resign or give notice to present employers until they qualify on the medical examination. The City of Glendora conforms to State and Federal obligations to make reasonable accommodation for applicants and workers with disabilities. Please notify the Human Resources & Risk Management Department in advance if you require special accommodations to participate in any phase of the selection process.

RETIREMENT: Retirement benefits for all full-time employees are provided by the California Public Employees' Retirement System (CalPERS). An employee who is hired by the City from another CalPERS agency or an agency with CalPERS reciprocity, or with a break in service 6 months or less, (aka “Classic” member) shall receive the CalPERS benefit formula of 2% at 60 and pay the 7% member contribution. An employee who is a new enrollment in CalPERS, is not coming from an agency with CalPERS reciprocity, or has a break in service greater than 6 months (aka “New” member), shall be enrolled in the CalPERS benefit formula of 2% at 62 and pay the 6.25% member contribution. No contributions are paid by the City or employee into the Social Security system.

INSURANCE: The City provides a flexible benefit plan of $850 per month from which employees pay their medical, dental and dependent vision insurance premiums. An additional $200 per month is available for City offered medical plans. The City pays the employee's vision insurance premium and provides a $30,000 life insurance policy.

VACATION: Vacation for employees with less than 5 years of service is 10 working days per year. Employees earn longevity vacation credit at the rate of 1 additional working day per year after 5 years service to a maximum of 18 working days.

HOLIDAYS: AFSCME Local 3915 employees receive 12 City holidays (96 hours) each calendar year (subject to the provisions in the MOU), and one floating holiday (8 hours) each fiscal year.

SICK LEAVE: Sick leave is accumulated at the rate of 3.69 hours per pay period with unlimited accumulation. Sick leave is converted to service credit upon retirement when retirement date is within four months of employment separation.

EMERGENCY SERVICE: In accordance with California Government Code 3100, all City of Glendora employees are disaster service workers and may be required to report for duty, or remain on duty, in the event of an emergency or disaster.

EDUCATION INCENTIVE PROGRAM: A tuition reimbursement program for approved courses is offered to permanent employees to encourage increased knowledge and work proficiency.

E-VERIFY: To comply with federal law, the City of Glendora participates in E-Verify. All newly hired employees are required through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility. Section 1 of the Form I-9 will be completed on your first day of employment. On your first day, but no later than your third day, you will need to bring original documentation to verify your eligibility to work in the U.S.

RESIDENCY REQUIREMENT: All AFSCME employees must have and maintain a permanent primary residence within 65 miles or less of Glendora City Hall.

The level and type of benefits provided by the City of Glendora to employees are subject to change as a result of periodic contract amendments between recognized employee associations and the City.

The City of Glendora is an Equal Opportunity/Affirmative Action Employer. The City does not discriminate on the basis of age, sex, race, religion, national origin, marital status, medical condition or disability.

AFSCME employees are subject to an agency shop fee or service fee upon commencement of City employment.



AFSCME Local 3915

Special Instructions

A Typing Certificate with a typing speed of at least 25 net wpm and dated within the last six months is required to be submitted with your application.  INTERNET TYPING CERTIFICATES WILL NOT BE ACCEPTED.

Recruitment Contact

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