FLSA Status: Non-exempt
The Town of Hillsborough is looking for an experienced Dispatcher/Communications Officer
Communications Officer II
GENERAL PURPOSEUnder general supervision, receives and transmits routine and emergency telephone and radio traffic; dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.
Communications Officer IIThis classification is distinguished from the Communications Officer I in that it has primary responsibility for staffing the Town’s public safety dispatch communication centers. Under most circumstances, the training and experience for this position would occur by serving as a Communications Officer I for a period of time between one and six months or by having prior experience working for another police department as a Communications Officer for a period of at least one year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:
- Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works
- Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.
- Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.
- Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
- Performs numerous duties simultaneously.
- Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
- Maintains radio logs and records other information as required.
- Maintains resource files for computer aided dispatch system.
- Serves as trainer to newly hired dispatchers on as needed basis.
- Assist with providing state-mandated training on relevant matters to other department staff, as directed.
- Oversees and performs work related to the warrant process.
- Maintains dispatch center work area and equipment in clean and working condition
- Performs related duties and responsibilities as assigned.
· Standard office methods and practices
- Think clearly and act quickly in emergency situations.
- Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
- Understand and carry out oral and written directions.
- Establish and maintain cooperative relationships with those contacted in the course of the work.
- Speak in a clear and understandable voice, using good English and proper enunciation.
- Appropriately prioritize calls for service and related tasks.
- Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
- Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
- Take a proactive approach to customer service issues.
- Make process improvement changes to streamline procedures.
- Work in a safe manner, following Town safety practices and procedures.
- Maintain confidentiality regarding sensitive information.
- Learning the operation of radio equipment and related information systems.
- Operating the computer aided dispatch system effectively.
- Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
- Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
- Performing numerous tasks properly and simultaneously, with ease.
EDUCATION AND EXPERIENCE
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
Successful completion of a dispatch training academy and successful completion of the in-house training program. Time worked in another agency's dispatch center may be used in lieu of attendance at a Dispatch Academy.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
The Town provides a comprehensive total compensation package which includes:
- 2% @ 60 PERS retirement benefit for PERS Classic members / 2% @ 62 PERS retirement benefits for PERS New members
- The Town contributes $75/month to a retirement health savings account
- A choice of medical plans available through CalPERS. The Town contributes up to the Blue Shield rate.
- $2000/person for dental coverage annually
- $325/person for vision coverage annually
- Town paid life insurance policy of $75,000
- 10 – 20 days of annual vacation, based on length of service.
- 12 paid holidays annually
- 14 days of sick leave annually
- Other programs: EAP plan, flexible medical and dependent care spending, deferred compensation, credit union membership