The Town of Hillsborough is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Communications Officer positions in the Police Department. Shift coverage is needed on daytime and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years.
Per Diem Communications Officer
Under general supervision, receives and transmits routine and emergency telephone and radio traffic;
dispatches and coordinates police, fire, public works and other municipal staff and equipment via multi-frequency two-way radio; maintains and processes a variety of communications reports, records, and radio logs; and does related work as required.
Communications Officer II
This classification has primary responsibility for staffing the Town’s public safety dispatch communication center. Under most circumstances, the training and experience for this position would occur by having prior experience working for another police department as a Communications Officer for a period of at least one year.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Communications Officer II typically performs, but is not limited to, the duties noted below on a regular basis:
Receives and handles incoming telephone and voice radio calls for police, fire, ambulance, and public works
Secures and records information as to exact locations and circumstances using radio or other equipment to dispatch appropriate units to the emergency scene.
Maintains radio contact with local units on assignment and directs and coordinates with staff from other agencies on a mutual-aid basis, as needed.
Operates a multi-channel two-way radio, telephones, teletype, office equipment and software systems.
Performs numerous duties simultaneously.
Prioritizes calls for service as well as other work-related tasks such as assisting with schedule, monitoring email account or assisting with social media.
Maintains radio logs and records other information as required.
Maintains resource files for computer aided dispatch system.
Serves as trainer to newly hired dispatchers on as needed basis.
Assist with providing state-mandated training on relevant matters to other department staff, as directed.
Oversees and performs work related to the warrant process.
Maintains dispatch center work area and equipment in clean and working condition
Performs related duties and responsibilities as assigned.
· Standard office methods and practices
- Think clearly and act quickly in emergency situations.
- Gather, analyze, and evaluate information, independently assessing and disseminating the information clearly to field units
- Understand and carry out oral and written directions.
- Establish and maintain cooperative relationships with those contacted in the course of the work.
- Speak in a clear and understandable voice, using good English and proper enunciation.
- Appropriately prioritize calls for service and related tasks.
- Communicate effectively in writing, orally, and with others to assimilate, understand, and convey information in a manner consistent with job functions.
- Represent the Town, the department, or the organizational unit effectively in contacts with representatives of other agencies, Town departments and the public.
- Take a proactive approach to customer service issues.
- Make process improvement changes to streamline procedures.
- Work in a safe manner, following Town safety practices and procedures.
- Maintain confidentiality regarding sensitive information.
- Learning the operation of radio equipment and related information systems.
- Operating the computer aided dispatch system effectively.
- Entering and retrieving data from a computer with sufficient speed and accuracy to perform the assigned work.
- Type at an acceptable level of speed and accuracy to perform the duties satisfactorily,
- Performing numerous tasks properly and simultaneously, with ease.
EDUCATION AND EXPERIENCE
Equivalent to graduation from high school
Graduation from or enrollment in a POST accredited Dispatch Academy.
One or more year(s) of experience as a Public Safety Dispatcher in California in the past five years.
License or Certificate:
Must possess and maintain a valid California Class C driver’s license and have a satisfactory driving record.
Essential duties require the following physical skills and work environment:
Physical Skills: Able to use standard office equipment, including a computer; mobility to work in a typical office setting to use standard office equipment; sit, stand, walk, kneel, crouch, stoop, squat, twist, and maintain sustained posture in a seated position for prolonged periods of time; vision to read printed materials and a computer screen; hearing and speech to communicate in person, over the telephone, and radio; lift and carry 35 pound boxes, files, and materials.
Work Environment: Work in a standard dispatch center environment.
Ability to: Travel to different sites and locations; locations; drive safely to different sites and locations; maintain a safe driving record; handle public information emergency situations.
This position is not benefited.