Search Jobs

San Mateo Public Library
Employment Opportunity

Immediate Openings for

Per Diem Library Assistant I (Circulation Services)

THE POSITION: The San Mateo Public Library is seeking energetic individuals to provide a wide variety of library support work. Duties include but are not limited to the following: Assisting at the Accounts Desk; checking out and checking in of library materials; registering patrons for library cards; financial transactions at the Accounts Desk; promoting library services and providing consistent, excellent customer service. This recruitment is for two 19-hour Per Diem Library Assistant I positions that support Circulation services at each of the three San Mateo Public Library locations. An eligibility list will be created for future openings in this classification.  This recruitment will also be used to fill several on-call Library Assistant positions*.

SALARY AND HOURS:  $27.11 per hour (Step 1). Below are the starting schedules for the Per Diem Library Assistant I positions that may be changed in the future to meet the operational needs of the Library. These positions are currently scheduled at all three San Mateo Public Library locations, Main, Marina, and Hillsdale branches.  Availability at all three San Mateo Public Library branches is required.

Circulation Services: Per Diem Library Assistant I, schedule #1

• Sunday:  11-3 Main
• Monday:  4-8pm Main
• Tuesday:  12-5pm Hillsdale
• Wednesday: Off
• Thursday:  5-8pm Main
• Fri: Off
• Sat:  10-1pm Main
• Total Hours: 19 

Circulation Services: Per Diem Library Assistant I, schedule #2*

• Sunday:  Off
• Monday:  12-5pm Marina
• Tuesday:  Off
• Wednesday:  Off
• Thursday:  3-8pm Main
• Fri: 10-2pm Marina
• Sat:  12-5pm Hillsdale
• Total Hours:  19

*Schedule #2 and On-Call positions require a Sunday shift every two-month period

EDUCATION AND EXPERIENCE REQUIRED: Education equivalent to completion of the twelfth grade, supplemented by clerical and specialized college level courses in library science; or, one year of experience performing general clerical or related work in a public library system; bilingual skills desirable but not required; strong customer service skills are required.

ABILITY TO: Work with a minimum of supervision, follow written and oral instructions; work cooperatively in a team environment.

ADA SPECIAL REQUIREMENT: Perform physical tasks such as lifting and moving library materials; push, lift, and/or pull 40 pounds; sit; stand; walk; kneel; stoop; squat; reach; twist; exposure to chemicals and dust.

DEADLINE: Tuesday May 7, 2024 at 5:00PM or the first 30 applications received.

APPLICATION PROCESS: All applicants must submit a completed official City of San Mateo employment application. The City of San Mateo employment application is available online at  http://www.cityofsanmateo.org (Departments > Human Resources > Employment Application). Upon review of applications, candidates who appear to be the best qualified will be invited for an interview.

Application forms for per diem employment may also be picked up at San Mateo City Hall, 330 W. 20th Ave.; Main Library, 55 West Third Ave.; Hillsdale Library, 205 W. Hillsdale Blvd.; or Marina Library, 1530 Susan Court.

HOW TO APPLY: Interested candidates should submit an official City of San Mateo employment application and resume on-line at www.CalOpps.org    OR   Submit an official City of San Mateo application and resume to the City of San Mateo:

San Mateo Public Library

Administrative Office (3rd floor)

55 West Third Avenue

San Mateo, CA 94402

For more information, contact Tiffany Varela, Senior Library Assistant at 650-522-7829; tvarela@cityofsanmateo.org or Reggie Mallorca, Senior Library Assistant at 650-522-7808; rmallorca@cityofsanmateo.org

An Equal Opportunity Employer: www.smplibrary.org

The City of Belmont Human Resources Department is seeking a collaborative, innovative, enthusiastic individual with great interpersonal skills to join the Human Resources team as a Human Resources Management Analyst.  The candidate may be hired at the Management Analyst I or II level depending on experience.

Salary:  Management Analyst I - $8,022.41 - $10,238.87 per month

              Management Analyst II - $8,737.78 - $11,151.85 per month

The Human Resources Management Analyst will serve as a business partner to departments for a variety of Human Resources programs and projects including recruitment, job analysis, training and development and benefit administration.

This position researches and analyzes human resources practices and procedures and makes recommendations for organizational, operational, policy, and procedural improvements; conducts needs analyses, feasibility studies, and evaluations for assigned projects and programs; provides consulting services to City management and staff regarding all aspects of human resources programs and activities; fosters cooperative working relationships among City departments; and performs related duties as assigned.

Experience
A minimum of two years of progressively responsible human resources experience, preferably in local government or comparable agency

Education

Equivalent to a bachelor’s degree with course work in public administration, human resources and or closely related field.

The Human Resources Department is seeking well qualified candidates for the position of HRIM /Workday Application Support Analyst II. We are seeking highly skilled and motivated individuals to join our Human Resources Information Management /Workday team.

As the HRIM /Workday Application Support Analyst II, you will collaborate and consult with colleagues in various departments to understand business and functional drivers across all Workday HR modules. Your responsibilities will include hands-on configuration of Workday features, security, development of reports and dashboards, and provision of sound solutions to support end-to-end business processes. Additionally, you will assist with Workday tenant management, deliver exceptional customer support, and contribute to system testing and issue resolution.

Once job duties are learned, this position has the option of hybrid work, two or three days in the office and two days of remote work.

The base hourly salary range for this position is $56.47 - $70.58. Because the position is classified as "confidential" there is a 5% allowance added to the salary. This allowance has been added into the advertised salary range.

There is currently one vacancy to be filled.

The Human Resources Department

The mission of the County of San Mateo’s Human Resources Department is to attract, develop, and retain a high performing and diverse workforce and promote a positive employee experience that maximizes individual potential and well-being leading to exceptional service to the community we serve. The Department prides itself on its excellent reputation for being a leader in best practices in human resources.

The Department has a staff of 83 regular employees and an annual budget of $25 million. The department manages several internal service funds with a combined budget of more than $155 million for benefits, workers’ compensation, general liability, and other insurance programs.

The Eligible (Hiring) List generated from this recruitment could be used to fill future regular, limited term, and/or extra help positions.

Examples Of Duties

Duties and responsibilities may include, but are not limited to the following:

• Collaborate and consult with HR, Controller's Office, and other County departmental partners to understand business and functional drivers across all Workday HR modules.
• Configure Workday calculated fields, business processes, domain and business process security policies, and role assignments.
• Develop Workday reports and dashboards.
• Recommend efficient security and organization solutions to support end-to-end business processes.
• Assist with Workday tenant management.
• Provide the highest level of customer support through internal ticketing system and other communication channels.
• Support system functionality testing and issue resolution and develop proof of concepts based on business requirements.
• Build relationships with other Workday domain experts and critical users and collaborate with internal teams and vendors for process alignment.
• Assist in granting security access to Workday, following security protocols.
• Act as an escalation point for unresolved security or business process issues as directed.
• Assist with compliance reporting and system monitoring.
• Help manage Workday releases, identifying impact and enhancement opportunities, and communicate with functional owners and application leads.
• Support regression testing and introduction of required changes for new Workday releases.
• Continuously monitor Workday community for updates and valuable changes.
• Demonstrate effective interpersonal, written, and verbal communication skills to foster productive work relationships.
• Configure Workday security, including security groups, roles and permissions, user access, and implementation of security best practices.
• Perform other related duties as assigned.

Qualifications

Experience/Education:

• 3-5 years of proven Workday expertise in designing, implementing, and supporting business process and security solutions.
• Workday Pro certification in a relevant area is preferred but not required.
• Bachelor's Degree or higher in Information Technology or an equivalent field of study, is preferred.

Knowledge, Skills, and Abilities:

• Proven experience leading multiple end-to-end Workday projects and implementing solutions for operational improvements and automation.
• Knowledge of basic and advanced security configuration including Workday delivered and custom based security roles based on the organization.
• Thorough knowledge of various security group types (role based, user based, segment based, etc.) and how they are applied in the system.
• Thorough understanding of Workday business process configurations.
• Ability to build and modify custom Workday reports and calculated fields.
• Experience in creating, loading, and troubleshooting EIBs.
• Strong interpersonal and communication skills, both verbal and written.
• Attention to detail and ability to handle multiple projects and shifting priorities effectively.
• Demonstrates confidentiality and professionalism in handling sensitive matters.
• Thrives in a demanding and fast-paced environment, both independently and as part of a team.
• Displays discretion and exercises independent judgment.
• Excellent analytical, troubleshooting, organizational, and planning skills.
• Flexibility to adjust hours and accommodate business needs.
• Experience in BIRT and Workday Integrations including Workday Studio.

Application/Examination

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click "Apply". If you are not on the County's website, please go to www.jobs.smcgov.org to apply.

TENTATIVE RECRUITMENT SCHEDULE

Final Date to Apply: April 24, 2024, at 11:59 PM

Application Screening: April 29-May 1, 2024

Panel Interview: May 13 and/or 14, 2024

We invite you to join our dynamic team and contribute your expertise to drive effective Workday solutions and enhance our HR processes. Apply now!

Exciting Career Opportunity! 

Foster City is seeking a well-qualified individual with strong leadership skills to fill the position of Human Resources Manager. The Human Resources Manager is responsible for planning, organizing, reviewing, and evaluating the day-to-day operations of the Human Resources Division of the Administrative Services Department.

Successful performance of the work requires knowledge of employee relations, recruitment and selection, employee benefits administration, job analysis and classification, compensation, labor relations, employee training and development, and general human resources administration. Responsibilities include developing and implementing policies and procedures for assigned programs, budget administration and reporting, and program evaluation. Incumbents serve as a professional-level resource for organizational, managerial, and operational analyses and studies. Performance of the work requires the use of considerable independence, initiative, and discretion within established guidelines.

If you are a self-motivated candidate with a passion for public service, take the next step in your career today! 

APPLICATION DEADLINE:  Friday, May 10, 2024, 5:00 P.M.   

EDUCATION AND EXPERIENCE:

Any combination of training and experience that would provide the required knowledge, skills, and abilities is qualifying. A typical way to obtain the required qualifications would be:

Equivalent to bachelor’s degree in human resources management, public or business administration, or a related field and five (5) years of increasingly responsible experience in human resources or employee and labor relations, which included at least two (2) years of supervisory experience.

Ideal Candidate:

Highly Desirable:

• Experience with handling labor and employee relations issues including leave management, grievances, and performance management.
• Experience in public sector organizations is a plus.

This position is an excellent opportunity for a seasoned professional to impact a dynamic City focused on employee development, retention, recognition and accountability.    

Licenses and Certifications: 

Possession of, or the ability to obtain, a valid Class C California driver’s license upon appointment.

Benefits:

The City of Foster City provides a superior benefits program which includes: 12 paid holidays per year; sick leave; vacation leave; administrative leave; participation in the California Public Employees Retirement System in the 2% @ 62 retirement plan (some individuals may be eligible to participate in a different CalPERS retirement benefit (2.7% @ 55) dependent upon prior CalPERS service); voluntary 401(a) program; voluntary 457(b) deferred compensation program; flexible benefits program including health, dental, vision, and medical/dependent care reimbursement accounts; VEBA program (tax deferred health benefit program); optional 9/80 work schedule; long-term disability insurance; and life insurance.

Selection Process
Applications will be reviewed for relevant education, experience, training and other job related qualifications. Based upon a review of employment applications received, a limited number of the qualified applicants will be invited to participate in the examination process.

The process will consist of an Oral Panel Interview. An eligibility list will be established from those who pass the examination process with a score of 70% or higher. Current and future vacancies may be filled from this list. The list will remain in effect for at least one year unless exhausted sooner.

The department will invite the most qualified candidates from the eligibility list to a final department interview. The Administrative Services Director will make the hiring decision.

Note: Meeting the minimum qualifications does not guarantee that a candidate will be invited to participate in the selection process. The City of Foster City reserves the right, at its discretion, to limit the number of qualified candidates invited to the selection process.

The City of Redwood City’s invites you to apply for the position of Library Associate.

THE POSITION

The Redwood City Public Library is looking for a community-centered, values-driven person who will deliver active and engaged customer service, with a focus on supporting self-service and delivering a top-notch experience for each visitor of the library. The ideal candidate will work well with others to achieve goals in a fast-paced, innovative team environment. The candidate will be friendly, outgoing, enthusiastic, creative, technologically savvy and able to consistently provide superb service to a diverse community of library users. This selected candidate will work 5-15 hours per week including nights and weekends, at any of our library facilities – Redwood City Downtown Library, Redwood Shores Branch Library and Schaberg Branch Library. 

Typical duties may include, but are not limited to the following: 

• Greet customers when entering and leaving the library;
• Provide customer service at all service points;
• Assist customers with self checkouts and other self service needs;
• Perform library services using new technologies;
• Issue library cards to new customers;
• Collect fines and fees; answer routine in-person and telephone information questions;
• Explain library policies and resolve problems and complaints;
• Assist customers with computers and other devices;
• Follow opening and closing procedures;
• Assist in preparation and maintenance of displays of library materials;
• Collect statistics;
• Assist with preparing library materials for circulation;
• Perform routine clerical assignments and perform related duties as assigned

Please click on the job announcement file below to review the recruitment flyer.

The City of Redwood City’s Library Department invites you to apply for the position of Library Aide.

THE POSITION

The City of Redwood City’s Library Department – Downtown Library; Redwood Shores Branch Library and Schaberg Branch Library –  is looking for energetic, enthusiastic individuals who enjoy working with customers of all ages in a challenging and fun environment,  and who are interested in working 10-15 hours per week including day, evening and weekend hours.

Typical duties may include, but are not limited to the following:  Check in library materials; assist with sorting and shelving library materials; assist customers with use of computers, databases and web searches; troubleshoot computers and printers; perform minor cleaning; and other related duties as assigned.

Please click on the PDF link below to review the complete job announcement.

Human Resources Compliance Manager, Human Resources Division - SF Municipal Transportation Agency (9174)

Department: Municipal Transportation Agency
Job class: 9174-Manager IV, Municipal Transportation Agency
Starting salary range: $148,304.00 - $189,306.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time

Position Description:
Under the direction of the Chief People Officer, the Human Resources (HR) Compliance Manager oversees and coordinates agencywide compliance related to federal, state and local regulations on drug and alcohol testing, driver’s license, medical certifications and substance abuse programs, as they apply to safety sensitive positions.  The HR Compliance Manager will be primarily responsible for managing, organizing and directing the work of the San Francisco Municipal Transportation Agency’s (SFMTA) HR compliance programs, which include License & Medical compliance and the Substance Abuse Program.

Examples of Important and Essential Duties:

• Plans, organizes, directs and evaluates the work of the License & Medical and Substance Program and staff to ensure the operations and services are effectively integrated with the operations of other divisions.
• Responsible for program management over the Drug & Alcohol (D&A) Program to include all policies and testing in accordance with the SFMTA Policy and Federal Transit Administration regulations.
• Oversees the program to ensure that implementation is handled properly throughout the Agency.
• Responsible for submitting the annual Management Information System (MIS) data.
• Oversees contractor D&A program compliance and oversight.
• Maintains accurate and current Drug/Alcohol and Drug-Free Workplace policies and procedures in accordance with Federal Transit Administration (FTA) regulations; coordinates and monitors required testing; prepares reports as required; acts as liaison with third-party testing administrator, Medical Review Officers (MRO), and all employees.
• Coordinates and oversees the design and delivery of trainings related to license & medical and Substance Abuse Professional (SAP) programs and ensures that employee and managers receive relevant FTA drug and alcohol training.
• Works with managers to ensure that safety sensitive employees have up to date driver’s license and Department of Transportation (DOT) medical.
• Oversees the coordination of drug & alcohol testing program for safety-sensitive employees.
• Works with staff to interpret and explain FTA/DOT regulations.
• Ensures compliance with Federal Transit Administration (FTA) program guidelines and prepares reports for audits.
• Advises HR classification team to develop and update job descriptions for safety-sensitive roles.
• Monitors developments and legislation (state, local, and federal) related compliance requirements to inform policies, and procedures for the programs.
• Builds a culture of trust and alignment with SFMTA core values; takes appropriate steps to improve performance, including coaching and training.
• Directs the allocation of resources to achieve timely outcomes and measurable goals within budget; adjusts plans and programs to meet emerging or new programs, while continuing to address major SFMTA priorities.
• Plans, monitors, evaluates, and supervises the operation of program vendors.
• Advises and consults with other section managers and with division managers.
• Receives and analyzes division and SFMTA reports; directs the preparation of monthly and annual reports; directs the collection and analysis of information and reports necessary to document and evaluate processes.
• Serves as liaison for the SFMTA with a variety of other San Francisco City/County staff, policy-making officials, and officials of outside agencies; explains and justifies administrative procedures, policies, or programs; negotiates and resolves difficult and complex issues and problems.
• Monitors and analyzes the substance abuse program and related data to develop periodic reports or recommendations.
• Administers the program budget.
• Coordinates audits of license and medical compliance.
• Performs other related duties and responsibilities as assigned.

Nature of Work:

Candidate must be willing to work a 40-hour work week as determined by the SFMTA, on-call support, and occasional weekend and holiday work as needed.

APPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.

Application Opening Date: March 1, 2024

Application Filing Deadline:  April 19, 2024

Recruitment ID: PEX-9174-145500

Annual Salary: $148,304 and $189,306

Please Note: A resume and cover letter must be attached to the online application.

Minimum Qualifications:

1. Possession of a Baccalaureate degree from an accredited college or university; AND
2. Four (4) years of experience in Human Resources and/or Mass Transit compliance areas specifically in substance abuse programs, commercial vehicle licensing compliance including DOT medicals, and/or drug & alcohol compliance.  This experience must have included interpreting laws and regulations, and exercising independent judgment in the application of defined principles, practices, and regulations; AND
3. Three (3) years of the above experience must include supervising staff who interpret laws and regulations and exercise independent judgment in the application of defined principles, practices, and regulations.

Substitution:

Additional qualifying experience in Human Resources or Mass Transit as described above may be substituted for the required education on a year-for-year basis.  One year (2000 hours) will be considered equivalent to 30-semester units/forty-five (45) quarter units.

Notes:

1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.

2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.

Additional Requirements:

Once appointed, the incumbent for this position will be expected to obtain a Department of Transportation (DOT) Drug and Alcohol certification within 6 months of the hire date.

Desirable Qualifications:

The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.

• Knowledge and professional experience with federal drug testing requirements outlined in Department of Transportation (DOT) 49 CRF Part 40, as well as all other federal, state and local laws/regulations related to substance abuse in public transit agencies.
• Knowledge and professional experience with Federal Motor Carrier Safety Administration (FMCSA), Federal Transit Administration (FTA) regulations pertaining to license requirements and drug & alcohol testing.
• Possession of a current, valid Substance Abuse Professional certification.
• Experience with Diversity Equity and Inclusion programs.
• Experience working with safety-sensitive positions in an FTA-regulated working environment.
• Formal Presentation Skills - Develops and articulately delivers compelling, professional formal presentations to group audiences.
• Experience in the collection and review of data analysis and the ability to focus on key metrics.
• Excellent project management skills.
• Excellent conflict resolution skills.
• Strong team player and team-building skills.
• Management experience in Human Resources.
• Strong customer focus; excellent interpersonal communication skills.
• Proficiency using Adobe Acrobat application software.
• Proficiency using Microsoft Office products, including PowerPoint.

Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.

Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications.  Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.

• Information About the Hiring Process
• Conviction History
• Employee Benefits Overview
• Equal Employment Opportunity
• Disaster Service Worker
• ADA Accommodation
• Right to Work
• Copies of Application Documents
• Diversity Statement

This recruitment may be utilized to fill similar positions in this classification at SFMTA.

For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at michelle.serrano-nacorda@sfmta.com

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.

Position Highlights: 

1. Gain hands-on experience in various aspects of Human Resources 

2. Learn valuable skills from a team that is dedicated to your career goals 

3. Connect with various key stakeholders in all City departments 

The City of Thousand Oaks is seeking a dedicated and ambitious Human Resources Intern to join our team for a 3- or 6-month internship!  This is a great opportunity for someone interested in pursuing a career in Human Resources and eager to gain hands-on experience in a public sector environment. The internship will be approximately 15-20 hours per week and includes flexible scheduling options to balance other commitments, such as school. 

Primary Responsibilities 

The HR Intern will provide support to the HR department and assist with the following: 

• Recruitment – posting job openings, screening applications, and coordinating and preparing materials for interviews 

• New Hire Onboarding and Orientation – sending offer letters and onboarding packets, collecting information for enrollment, drafting communications 

• Document Management – maintaining employee records, updating databases and files, and entering data 

• Digital Transformation – the conversion of physical records and forms to electronic format 

• HR Analysis – conducting research and analysis on HR-related topics, creating reports and summarizing findings 

• Talent Development and Training – setting up training initiatives and assignments, assigning courses, managing rosters, updating employee files 

• Employee Inquiries and Correspondence – Assisting in responding via email, phone, Microsoft Teams, HR help ticket, and in person 

The City of Thousand Oaks is currently accepting applications to fill several part-time, hourly positions in the Library Services Department. The position will require working at both the Grant R. Brimhall and Newbury Park Branch locations.

Library Pages are typically scheduled to work 15-18 hours per week, which can include morning, evening or weekend hours.

Primary responsibilities:

• Shelve and maintain books placed on shelves
• Assist with unpacking boxes of materials, including unloading and sorting donations
• Assist with processing materials
• Assist with meeting room set-up
• Perform basic clerical and routine tasks
• Assist in maintaining the library collection and public areas
• Assist library staff with special projects and programs as assigned, such as crafts for story time

Position Summary

 

Under general direction of  the Director of Budget and Electronic Revenue, the Electronic Revenue Collection Programs Manager is responsible for overseeing the daily functionality and collecting revenue accurately especially for the AET program and Clipper program.  This position is responsible for leading the daily operations of the District’s toll and electronic fares programs to oversee activities such as contractual requirements, lead new/enhanced system improvements, and resolve current operational issues.  In addition, this position is responsible for actively monitoring the daily transaction processing for transit, tolls, traffic and passenger volumes, revenue, and system budget and cost. The Manager will coordinate and work with other District staff responsible for system maintenance, technical functionality and customer issues to aid in uncovering and addressing system issues before they escalate. This position will identify and suggest program/policy improvements to the AET program and Clipper program.

 

The position is responsible for working with customers, AET technical specialists and contractors, Clipper technical specialists and contractors, accounting staff, regional customer service center (CSC) staff, Clipper Service Bureau (CSB) staff, toll system vendor staff, regional Clipper partner agencies, third party vendors that supply the system hardware and software, bridge customers, contracted customer service center staff, Metropolitan Transportation Commission (MTC) staff, Bay Area Toll Authority (BATA) staff, California and out of state Department of Motor Vehicles (DMV) and collections agencies to ensure that license plate toll transactions and revenues are being processed effectively and efficiently.In addition, this position will participate in the regional/national toll committees such as California Toll Operators Committee (CTOC), 6C coalition, and IBTTA.

 

 

Essential Responsibilities

 

• Track system issues and facilitate resolution
• Oversee contract and program compliance
• Coordinate and oversee contractor change enhancements to programs, changes to business rules, and oversee toll policy
• Coordinate and participate with regional partner agencies and statewide/national committees
• Support future generation work on toll system and back office functions
• Support operations with program managing changes, upgrades or implementation of new technical e-fare functionality
• Provides exceptional customer service to the public, possess an analytical aptitude, and detailed oriented while presenting the broader perspective to management
• Performs variance and trend analyses on daily traffic/passenger and revenue volumes
• Audits transaction flow from the lane to revenue collection at the CSC system to ensure end-to-end system performance

• Completely understands CSC reporting on transaction processing and works with the CSC to improve reporting
• Responsible for performance standard monitoring and management reporting
• Ensures proper project documentation control and facilitates weekly/monthly status meetings
• Works proactively to identify issues with transaction processing and/or revenue collection
• Develops and presents possible corrective actions when issues arise
• Create reports for management regarding toll revenues and traffic
• Works with all levels of District personnel and vendor/contractor personnel to ensure transaction processing systems are operating properly at all times
• Monitors and maintains efficient DMV processing of transactions and toll collection from out of state vehicles
• Monitors performance of the violation enforcement system at the Golden Gate Bridge
• Audits violation notice generation, collections and DMV hold processes to ensure transactions are being handled correctly
• Collects and analyzes data on various violation collection methods at Golden Gate Bridge and throughout California to ensure Golden Gate Bridge utilizes the most efficient methods
• Develops and monitors budget of the programs

• Monitors cost of system integration and initiates solutions to reduce costs
• Reviews Automatic Electronic Tolling (License Plate/Fastrak) and Clipper data to ensure accurate fares are being collected and analyzes data trends
• Supports District staff responsible for system maintenance, customer issues, and program management, shares information and identifies opportunities to improve toll collection system performance
• Ensures that the District maximizes electronic revenue of tolls and transit fares
• Supports the operations of contracted third party cash payment networks and District Clipper networks including Clipper bus and ferry operations staff
• Knows and follows the safety and health rules and safe working practices applicable to his or her job
• Establishes and maintains effective working relationships with District employees, customers, vendors and all others contacted during the course of work using principles of excellent customer service.
• Performs additional related duties as assigned
• Regular and reliable attendance and performance is required

 

Minimum Qualifications

 

Education and Experience Requirements:

• Bachelor’s degree in Accounting, Finance, Economics, Public or Business Administration or related field. Additional qualifying position-related experience may be substituted on a year-for-year basis in lieu of the education requirement
• Five years of progressive full-time, recent position-related experience in data analysis, financial analysis, managing customer service operations, collection processing, maximizing revenue collection, or relevant administrative process analysis

 

Preferred Qualifications:

• Public sector experience, working with teams, and group facilitation skills experience
• Technical program management experience
• Demonstrated experience in working with computerized financial accounting systems
• Background in working with back end technical contractors, Operational systems, collections, DMV processing
• Demonstrated knowledge of electronic payment systems and experience managing technical contracts, including the enforcement of performance requirements, identification and resolution of system anomalies, and the ability to perform query development and analysis
• Demonstrated ability to work with multiple partners to achieve project goals and address issues
• Demonstrated ability to work with and resolve complex customer service issues

 

 

Required License: Must possess and maintain a current, valid California Driver's License and satisfactory driving record.

 

 

Physical Requirements:

• Mobility to work in a typical office setting
• Must have sufficient strength to lift and carry boxes of materials weighing up to 50 pounds
• Must be flexible in working to meet short turnaround deadlines
• Ability to read printed materials and a computer screen
• Ability to communicate in person and over the telephone
• Routine use of computer, telephone and other office equipment
  • Ability to travel to District facilities
  • Must be available after hours for problem solving if needed

 

Required Knowledge, Skills and Abilities

 

Knowledge of:

• Project management, preferably in a technical systems environment
• Strong organizational and administrative skills, including the ability to prioritize job functions to meet deadlines and ensure smooth workflow

 

 Skill in or Ability to:

• Work in a fast-paced, high-energy, high productivity environment
• Gather complex, diverse information and research data; uses intuition and experience to complement data and present analyses
• Partner with others to collaborate and resolve issues
• Anticipate challenges and troubleshoot effectively
• Mentor staff to grow and excel
• Perform strategic planning to develop and implement new initiatives
• Perform analysis on toll and fares and financial data to inform strategic decisions
• Develop consultant and technology procurements, negotiate contracts, and resolve contract disputes
• Lead, advise, or support others when assigned to special projects
• Communicate effectively, both orally and in writing

• Be self-disciplined and motivated to plan, prioritize, and carry out assigned business duties and meet deadlines independently
• Establish and maintain cooperative effective working relationships with all levels of the organization and partner agencies
• Apply strong analytical reasoning in a variety of situations
• Prepare and present narrative and statistical reports
• Successfully handle multiple, concurrent priorities
• Reason logically and creatively to assist in developing sound solutions to management problems
• Collect, synthesize, and analyze a wide variety of information confidentially

• Demonstrate business acumen, integrity, and good judgment
• Demonstrate proficiency at an intermediate level of skill using computers and applicable software, specifically all Microsoft Office applications (Excel and Word)
• Demonstrate strong customer service skills to both internal and external customers
• Demonstrate flexibility in emergency operations support and back up of the electronic payment systems