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The actual salary shall be determined by the final candidate’s qualifications and experience.  In addition to the starting salary, employees in the Network Engineer classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay. 

Public Works Department is seeking to fill a vacant Network Engineer-HVAC Controls position. This position deals with local/wide area networks with multiple servers and network segments, systems administration and system maintenance.

Duties include, but are not limited to, the following:

• Evaluates and specifies personal computer hardware. Upgrades operating systems, specifies and configures hardware/software.
• Design control systems and Lon/Bacnet/Modbus networks.
• Monitors system performance for availability, speed, capacity, storage issues and security problems. Change the performance of systems and prevent the items shown above from becoming problems. Examples of actions include applying security patches, ensure security best practices are followed and restoring lost data (including data that is the most difficult to receive).
• Implements a preventive maintenance routine identifying weaknesses of current system to help identify critical server issues. Sets up maintenance schedule.
• Resolves a variety of problems with servers such as lack of storage space, communication problems with Ethernet switches, Echelon network problems and other critical server/network issues. Coordinates resolution of problems.
• Creates/reviews/modifies controls sequence of operation statements and in some cases implements by writing custom algorithm in controllers as needed to accomplish control strategies.
• Develops and recommends design plan for LON/Bacnet/Modbus/LAN/WAN networks, including research and developments of a capacity plan (number of users, applications needed, logistics, switch connectivity, routers, etc.).
• Consults with outside vendors, establishes and maintains vendor purchase orders, evaluating performance and suitability with regard to the technical nature of installed system wide HVAC BMS system.
• Adjusts control algorithms, settings and/or replacing failed controllers as needed in response to customer complaints.
• Researches suitable replacements for obsolete control equipment to ensure interoperability.
• Must have knowledge of fire alarm systems and how they integrate with the building automation system.

This recruitment may be used to fill multiple positions in this, or other divisions or departments. If you are interested in employment in this classification, you should apply to ensure you are considered for additional opportunities that may utilize the applicants from this recruitment. 

The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is seeking highly qualified candidates for the position of Departmental Systems Analyst. 

In general, the Departmental Systems Analyst:

• Provides complex analytical support to the maintenance and/or modification of existing systems and development of new systems 
• Serves as liaison between business users and information technology staff, vendors and service providers
• Provides technical and analytical support and training to system users
• Performs system administration functions to ensure security and effective operation
• Develops and maintains a variety of automated files, records and databases
• Prepares and distributes new procedures, training materials and a variety of ad hoc reports
• Performs other related duties as required and/or assigned

Incumbents in the position of Departmental Systems Analyst (DSA) will have: a general knowledge of both departmental and program operations and information system capabilities, which will enable effective interactions between technical and non-technical staff; the ability to explain and document the needs and requirements of each to the other; and the ability to participate in the development of systems that effectively support department and program operations.

At this time, and for the next three years, the Office of the Assessor-County Clerk-Recorder and Chief Elections Officer (ACRE) will be involved in a major technology initiative aimed at creating a new Assessor Property Assessment System (APAS).  The new APAS system is a multi-million-dollar, multi-year project that will be developed utilizing Salesforce Platform as a Service (PaaS).

The DSA will be responsible for drawing out the objectives and scope of business system solutions through a systematic analysis of the business needs, business processes, and formulation of business requirements. The DSA will liaise between the business community and the Information Technology (IT) division of ACRE, and will work with IT engineers, technicians, vendor resources, and other analysts in architecting, designing, developing, and testing automated solutions that meet the business needs of the organization. The DSA will also assist in planning, monitoring, and implementing development and maintenance efforts to ensure alignment with project, department, and overall organizational goals.

The DSA will be critical to the ACRE team's ability to validate and update the Assessor Division's requirements documentation. The position will also play a critical role in working with the ACRE team and the Systems Integrator to develop user acceptance test scenarios and test cases. Additionally, the DSA will become a critical ACRE IT resource for the APAS project.

The ideal candidate for this position will:

• Have a solid understanding of system development methodologies and techniques and an excellent grasp of database concepts and principles, i.e., transactional, analytical, reporting, etc.
• Be an excellent analytical thinker and possess good problem-solving and communication skills
• Have project management, leadership, initiative, and technical skills including some software development experience
• Be required to work non-standard hours at times and partner with all technology disciplines
• Have a bachelor's or master's degree in information systems, public administration, business administration, or a closely related field
• Have experience in agile development methodology
• Have experience in California Property Assessment systems (optional)
• Have experience in Salesforce Platform as a Service (PaaS) (optional)

Essential duties and responsibilities may include, but are not limited to, the following:

• Helps evaluate the impact of corporate initiatives, goals, and vision upon existing application modules and recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process
• Acts as the liaison and domain-knowledge expert between the end users and IT engineers, analysts, and technicians related to various applications/systems, technologies, business workflows, data flows, and IT processes
• Leads and conducts business elicitation gathering using appropriate techniques
• Analyzes business, systems, and data requirements; presents and reviews findings to the required project team members; and secures appropriate sign-offs
• Performs as-is and to-be analysis on business process workflows or systems data flows and recommends quality improvement opportunities while in the project planning and requirements gathering phases
• Conducts analysis of business workflows or business processes, data models, and business models; enforces requirements traceability and makes recommendations for greater efficiency, as appropriate; and produces appropriate requirements artifacts such as Business Requirements Document (BRD), use cases, diagrams, logical design, and screen mock-up
• Conducts business architecture analysis and develops business processes and data flows aligned to enterprise architecture vision
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, and fixes through organization and facilitation of cross-functional meetings
• Leads or assists in the development of UAT scripts and UAT testing as documentation of program development; performs functional testing on developed OR packaged software to ensure it meets design specifications prior to end user testing; and secures appropriate sign-offs
• Supports and reports on post-production implementations; monitors performance of new systems; and documents findings and recommendations for improvement, as needed
• Works with other DBAs or developers to provide business analysis/impact on troubleshooting of data-related project or production issues; and tests and ensures approved solution is deployed in accordance with existing release management process
• Coordinates production support items with Help Desk Support team
• Creates and maintains documentation on the system/applications used by the department
• Provides input in development of conversion and software implementation project plans on assigned projects; works with developers to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production); obtains approvals of project documentation and implementation plan (or coordinates with project manager, as assigned); and files project documentation
• Conducts training and provides design/technical guidance and direction to new IT junior personnel and other business users, as required; and provides timely technical advice to IT Managers relative to methodology or technology innovation
• When applicable, manages and responds to user requests for administration and features specific items related to the supported application
• Assists the various departments in developing and updating procedures affected by new projects and/or changes
• Enforces and adheres to organizational processes and standards
• Creates and delivers materials necessary to train other IT staff, help desk resources, and application users that will use and support the application

Please Note: This position is currently a limited-term position, which includes medical, dental, vision, vacation, and holiday benefits and a portable 401A plan.  For more information regarding the benefits offered with term positions please go to http://hr.smcgov.org/employee-benefits.

It is possible this position could become a permanent position, though there is no guarantee.  If a permanent position becomes available, the eligible list established through this recruitment could be used to fill the permanent position.

Qualifications

Knowledge of:

• Principles, practices, policies, procedures, regulations, and applicable state and federal laws pertinent to assigned operational and/or program area
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area
• Agile/Scrum process and methodology
• Principles and practices of programmatic analysis and report preparation
• Information systems and data processing concepts
• Principles of data architecture and database design
• Manual and automated Testing/QA principles and testing methodology
• Modern office practices
• Job planning and prioritizing techniques

Skill/Ability to:

• Provide technical and analytical support to users of department systems and applications
• Communicate with department personnel to identify and translate information needs into system requirements
• Communicate departmental information system needs to vendor providers for the design, development, and/or enhancement of system applications
• Prepare test cases/scripts for various testing activities
• Evaluate the effectiveness of newly developed systems and/or applications
• Develop and present comprehensive training materials
• Analyze administrative and management problems, evaluate alternatives, reach sound conclusions, and effectively implement changes
• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials
• Organize work, set priorities, and meet critical deadlines
• Maintain accurate records and files
• Communicate effectively, orally and in writing, with both technical and non-technical personnel
• Establish and maintain effective working relationships with those contacted during the work

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 

• Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or a closely related field
• Experience: The ideal candidate will have three to five years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least three years of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities

Physical Requirements:

• Sits for extended periods of time on a consistent and daily basis; stands, walks, and reaches by extending hands and arms in any direction on an occasional to frequent basis
• Uses finger dexterity to pick, pinch and type on a consistent and daily basis; and occasionally grasps objects with fingers and palms
• Communicates verbally by listening and talking on a consistent and daily basis

Note: Individuals who do not meet these physical requirements due to disability will be reviewed on a case by case basis.

Application/Examination

Anyone may apply.  Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination. 

Both the County employment application form and the attached supplemental questionnaire must be completed and submitted for you to be considered for this position.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Application Screening
The application screening will include a careful review of each candidate's employment application. The responses to the supplemental questions will be heavily considered in the screening process. Please provide detailed information, answer the questions completely using proper grammar and English language usage, and communicate clearly and concisely. Those applicants who receive a passing score on the rating of the application materials will be invited to the panel interview.

Panel Interview
The panel interview is a standard component of most Civil Service selection processes. Each candidate will be interviewed individually by a panel of three (or more) subject matter experts. All candidates will be asked the same questions, in the same order, for approximately the same amount of time. Responses to each question will be scored based on pre-determined scoring criteria. Each candidate will receive an overall interview score which will determine that candidate's ranking or placement on the eligible list.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ Recruitment Schedule ~
Final Filing Date:  February 28, 2019
Application Screening (tentative): March 5, 2019
Panel Interview (tentative):  March 18 and/or 19, 2019

San Mateo County is an Equal Opportunity Employer
 
Analyst: Chet Overstreet (021419) (Departmental Systems Analyst - V233)

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

FINAL FILING DATE: We are accepting applications until closing at 5 pm, February 25, 2019.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the regular and full-time position of Recreation Superintendent in the Parks, Recreation, and Libraries Department.  The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To plan, organize and direct a variety of community service activities within the Parks, Recreation, & Libraries Department; to coordinate activities with other departments; and to provide highly responsible technical support to Department Management.

SUPERVISION RECEIVED AND EXERCISED

• Receives general direction from the Department Management.
• Exercises direct supervision over supervisory, technical, and administrative support personnel.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Recommend and implement section goals and objectives; establish performance standards and methods for a variety of community service activities; develop and implement policies and procedures.
• Plan, develop and oversee the work of staff and contract services staff involved in community service activities.
• Evaluate operations and activities of assigned unit; implement improvements and modifications; prepare various reports on operations and activities.
• Participate in budget preparation and administration; prepare cost estimates for budget recommendations; submit justifications for staff, supplies, equipment, and services; monitor and control expenditures.
• Participate in the selection of staff; coordinate staff training; conduct performance evaluations; recommend discipline; implement discipline procedures as directed.
• Oversee the operations of a variety of community service programs provided through sports centers, community centers, interpretive, educational and library facilities, youth/adult class, camps, aquatics, teen/youth sports, adult sports, child care, senior activities, at risk youth and teen services, literacy, golf courses and special events.
• Oversee program and facility planning and operations of community centers, sports facilities, swimming pools, recreation and library facilities.
• Manage a variety of service contracts related to the operation of facilities, programs, and events.
• Develop and implement a variety of marketing activities to encourage community interest and awareness of community service activities; oversee special events, publication of written materials, City website information, and relation promotional information
• Answer questions and provide information to the public; investigate complaints and recommend corrective action as necessary to resolve complaints.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related duties as assigned.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of recreation and community service programs.
• Pertinent local, State, Federal rules, regulations and laws.
• Modern office procedures, methods and computer equipment.
• Principles and practices of research analysis and management.
• Principles and practices of budget development, implementation, and monitoring.
• Principles and practices of supervision, training and performance evaluation.
• Principles and practices of negotiation, and building partnerships.
• Principles and practices of work safety.

Ability to:

• Organize, implement and direct a variety of community service activities.
• On a continuous basis, know and understand all aspects of the job.  Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
• On a continuous basis, sit at desk for long periods of time.  Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
• Interpret and explain pertinent City and department policies and procedures.
• Assist in the development and monitoring of assigned program budget.
• Develop and recommend policies and procedures related to assigned operations.
• Supervise, train and evaluate assigned staff.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

EXPERIENCE AND TRAINING

Experience:

Five years of increasingly responsible experience in community services, library, recreation and/or parks, including two years of supervisory experience.

AND

Training:

A Bachelor’s degree from an accredited college or university.

License or Certificate

Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to question 4, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. With the current reorganization efforts, this position is being evaluated to have a more generalized role in the department with areas of oversight including Recreation, Libraries, Parks, Open Space and Business Services. How will you integrate yourself into this new generalized role?

4. How many years of increasingly responsible experience do you have in community services, library, recreation and/or parks?

• Less than 5 years
• 5-6 Years
• 6-7 Years
• 7-8 Years
• 8-9 Years
• 9+ Years

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their experience scored in the Formula Rate Examination.  The applicant’s experience will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Final promotional appointment is contingent upon having successfully passed a City-paid pre-employment medical exam specific for the position for which applied.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

ABOUT US

Fremont is a well-managed and innovative city, and has recently generated national attention by placing 7th on the list of the Greenest Cities in America according to a 2018 Wallet Hub survey and ranking 3rd Best City in the Nation  to raise a family, according to another 2018 survey by Wallet Hub. Located in the heart of the Bay Area and Silicon Valley, Fremont prides itself on innovation, green technology, a low crime rate, great schools, a low unemployment rate, quality parks and nearby open space, and an incredibly diverse population of over 235,000 residents.   As a full service City, Fremont employs over 937 regular employees and has a General Fund budget of $205 million.  

Fremont is an employer that values its people, creativity, quality service, integrity, open communication, collaboration, mutual respect, and diversity. Employees find their work challenging, yet rewarding, and most importantly, enjoy the chance to make a difference through public service.   

THE POSITION

Under general supervision, the Mechanic Assistant performs preventive maintenance services and safety inspections on all City diesel, gasoline, hybrid, electric, CNG, and other alternatively fueled automotive vehicles, equipment and generators.  May also perform minor repairs and component installations and removals on a wide variety of vehicles and equipment which do not require the skills of a mechanic; perform related duties as required.

EXAMPLES OF RESPONSIBILITIES

- Perform routine preventive maintenance services and safety inspections on all City vehicles and equipment.
- Perform work in the field, Police Department shop and/or the Fleet Service Center.
- Check, drain, and/or replenishes fluids, lubricants, gasoline and diesel fuels, and battery charge levels.
- Inflate, inspect, repair, and change automotive and heavy equipment tires.
- Balance tires.
- Clean, wash, wax, and detail vehicles.
- Replace and/or repair lubricant fittings, fuel pumps, light bulbs and fuses, and other electrical components.
- Inspect, maintain, and replace automotive vehicles gasoline and diesel-powered equipment batteries.
- Perform minor/semi-skilled mechanical repairs on vehicles and equipment which are easily accessible.
- Use equipment such as tire changers; tire balancers; hoists; high pressure washer; electronic diagnostic equipment; smog tester; computers; battery analyzer and other equipment associated with maintenance and repair of City vehicles and equipment.
- Operate tow truck and forklift.
- Diagnose minor electrical and mechanical problems and refers major problems to the Fleet Mechanic II.
- Service diesel and gas generators at all City facilities.
- Maintain the shop in a clean and orderly condition.
- Clean up fuel spills.
- Receive and sign for deliveries of tires, materials and parts.
- Maintain related shop, maintenance and inventory records.
- Install police car transmitter/receivers and computers.

The City of Redwood City invites you to apply for the full-time (38 hours per week) position of Senior Library Assistant.  The Senior Library Assistant performs a wide array of high-level library work and customer service.  The current vacancy is based at our neighborhood family-friendly Schaberg Branch Library, performing a wide variety of technical library work, providing services for children, adults and families, and administering the day-to-day activities of the library.  The candidate may also be assigned to work at other Redwood City Public Library locations.  This position will require work during the day, evenings and weekends.  We may use the eligibility list created from this recruitment process to fill any positions that occur in other Redwood City Public Library locations, during the life of the eligibility list.

The ideal candidate will embrace the City’s emphasis on excellent customer service; will be detail oriented and able to manage multiple tasks; will use initiative and independent judgment; will be a team player who likes working with a variety of City staff and the public including people of diverse socio-economic backgrounds; and have a good sense of humor.

Please click on the PDF link below to review the complete job announcement.

Apply for a Supervising Librarian (Senior Librarian) position with San Mateo County Libraries (SMCL) and join us in igniting growth through transformative experiences!

San Mateo County Libraries are an invaluable community resource, an amazing family, a springboard for opportunities, and our staff are what makes it so special.  We're champions of learning, sharing, and exploration -- of open minds, new ideas, and bright futures.  It's our mission and our passion to strengthen our community by creating an inclusive sense of place and an environment for learning. We seek enthusiastic team players, creative risk takers, and flexible individuals who proactively search for new opportunities to make public library services relevant to all members of the community. 

The Supervising Librarian position is an opportunity for skilled librarians to gain supervisory experience and move forward in their careers.  Join the San Mateo County Libraries team and become a champion of what libraries can be and do in their communities!

The Supervising Librarian is the front-line supervisory level in the librarian series.  It is distinguished from the Library Branch Manager in that the latter is responsible for higher-level management activities (planning, goal-setting, budgeting, representing the Library, etc.).  It is distinguished from the Librarian I/II position in that the Senior Librarian directly supervises staff and directs the activities of a community library/division.

Note: The eligible list generated by this recruitment may be used to fill current and future vacancies throughout San Mateo County Libraries, which includes locations in Atherton, Belmont, Brisbane, East Palo Alto, Foster City, Half Moon Bay, Millbrae, Pacifica, Portola Valley, San Carlos, and Woodside. The immediate vacancies we are looking to fill are anticipated at the Atherton and Foster City Libraries, though this could change by the time of interviews.

Under general direction, the Supervising Librarian will:

• Oversee the day-to-day operations of an assigned library/division and supervise staff.
• Provide excellent customer service, develop innovative, relevant community programs and outreach, manage collections, and coach staff to do the same.
• Take the lead on complex and specialized assignments within their library/division, as well as system wide.
• Perform related duties as assigned.

• Excited about new projects and challenges and energized by working in a rapidly changing environment.
• Dedicated and have a strong orientation towards employee development and engagement.
• A positive, enthusiastic leader with strong interpersonal skills.
• Focused on professional growth and development.
• Able to work regularly scheduled evening and weekend shifts.

• Select, train, manage, supervise, and mentor assigned staff; and build relationships with direct reports by scheduling and holding individual weekly check-ins to provide ongoing coaching and evidence-based performance support.
• Oversee day-to-day operations of the community library/division, ensuring that schedules and staffing appropriately support customer service, programs, and outreach.
• Train library staff and volunteers in a wide variety of areas related to operations, programs, and services.
• Provide excellent customer service to library patrons with a wide variety of needs.
• Develop, implement, and evaluate new or improved library programs/services.
• Support and participate in a variety of library program areas, such as adult, teen and children's services, outreach, collection management, and/or access services, within a community library/division.
• Provide input into setting and implementing community library/division goals, objectives, policies, and programs.
• Provide input for budget planning and track assigned budget areas in order to assist manager.
• Compile reports for the branch, as requested by the Library executive team or the manager.
• Participate in the recommendation and administration of operational policies, procedures, and processes for assigned branch.
• Promote library services to the community through education and outreach.
• Manage services and operations of assigned branch in the absence of manager.
• Perform related duties as assigned.

• Principles of functional supervision including organizing and coordinating activities.
• Principles of staff supervision including work planning, scheduling, evaluation, employee training, and corrective action.
• Best practices in assessing the diverse composition of communities and their needs.
• Principles of customer service.
• Library values, ethics, and purposes.
• Best practices in library programming, services, outreach, organization, and procedures.
• Library trends.
• Principles of library materials selection and current knowledge of adult, teen, and/or children's literature, film, and/or music.
• Technology related to library and general office functions, as well as, best practices for troubleshooting.

• Establish and maintain positive and effective working relationships with staff, the public, and community organization.
• Provide excellent customer service.
• Analyze library problems and implement their solutions.
• Lead efforts for improvement and change.
• Plan and develop services and programs.
• Plan and supervise the work of staff, and provide training as needed.
• Develop library programs/projects.
• Communicate effectively orally and in writing.
• Conduct needs assessments.
• Work with a variety of library and general office technologies and assist in implementation of new technologies.
• Learn and grow in a changing environment.

Anyone may apply. Current County of San Mateo and County of San Mateo Superior Court of California employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination. Responses to the supplemental questions must be submitted in addition to our regular employment application form. A resume will not be accepted as a substitute for the required employment application and supplemental questionnaire.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%). Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations or further evaluation of work experience may be conducted to group applicants by level of qualification. Applicants meeting the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California and applicants must participate at their own expense. 

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button above or below. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~TENTATIVE RECRUITMENT SCHEDULE ~
Final Filing Date: February 26, 2019
Application Screening: March 7, 2019
Tentative Panel Interview: March 20 and/or 21, 2019
 

At the County of San Mateo, we welcome and celebrate the diversity of our employees, and strive to create a workplace where they feel valued every day. County of San Mateo is proud to be an Equal Employment Opportunity Employer.
 

Analyst: Christina Chan (020619) (Senior Librarian - K003)

FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5:00 pm, February 28, 2019; whichever occurs first.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the position of Information Technology Technician II. The current vacancy is a regular, benefitted and full-time position in the Information Technology Department, however the employment list that will be established from this recruitment may be utilized to fill future regular, temporary, and limited term vacancies in the City for the duration of the list.  The term length for limited term vacancies is not guaranteed but cannot exceed 36 months. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and to install and configure desktop computers and related peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.

This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.

SUPERVISION RECEIVED AND EXERCISED

Receives general supervision from a higher level supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of information technology.
• Personal computers, including hardware and software and related peripheral equipment.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Modern office equipment and procedures.
• Basic mathematical principles.
• English usage, spelling, grammar and punctuation.
• Customer service principles.
• Principles and techniques of a variety of desktop operating and data communications systems.
• Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
• Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.
• Project management methodologies.

Ability to:

• To perform personal computer hardware and software customer support duties.
• Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
• On a continuous basis, sit at a desk for long periods of time.  Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
• Learn help desk software and database use.
• Diagnose and repair or instruct users in resolving hardware and software problems.
• Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
• Maintain confidentiality as necessary.
• Work weekends, evenings or standby, as required.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.
• Independently perform personal computer hardware and software customer support duties.
• Independently perform system installations, problem correction and repair of equipment.
• Explain department and City policies regarding use of computer and communications systems.
• Effectively troubleshoot, diagnose, and resolve hardware and software issues.

Experience and Training

Experience:

• Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.

AND

Training:

• An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education  from an accredited college or university.  Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

• Possession of a valid California driver’s license by date of appointment.
• Possession of Microsoft Certification is desirable.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-5, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have supporting and troubleshooting computer systems and operations, computer hardware and/or software?

• Less than 2 years
• 2-3 Years
• 3-4 Years
• 4-5 Years
• 5-6 Years
• 6+ Years

4. Please describe your experience supporting and troubleshooting computer systems and operations, computer hardware and/or software.

5. Please list your completed education from an accredited college or university. List the degree, major and institution. If you have not completed your degree, please attach your unofficial college transcripts in the attachment section of this application.  We will need to verify how many college units you have completed, if any.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5:00 pm, February 28, 2019; whichever occurs first.

IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.

THE POSITION

The Human Resources Department is accepting applications for the position of Information Technology Technician I. The current vacancy is a regular, benefitted and full-time position in the Information Technology Department, however the employment list that will be established from this recruitment may be utilized to fill future regular, temporary, and limited term vacancies in the City for the duration of the list.  The term length for limited term vacancies is not guaranteed but cannot exceed 36 months. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.

The City of Roseville promotes a no smoking atmosphere.

DEFINITION

To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and to install and configure desktop computers and related peripheral equipment.

DISTINGUISHING CHARACTERISTICS

This is the entry level class in the Information Technology Technician series. Positions in this class typically have little or no directly related work experience and work under immediate supervision while learning job tasks. The Information Technology Technician I class is distinguished from the II level by the performance of less than the full range of duties assigned to the II level. Incumbents work under immediate supervision while learning job tasks, progressing to general supervision as procedures and processes of assigned area of responsibility are learned.

SUPERVISION RECEIVED AND EXERCISED

Receives immediate supervision from a higher level supervisor.

EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:

• Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
• Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
• Create and maintain desktop deployment images.
• Deliver laptop computers, set up and train customers in their use.
• Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
• Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
• Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
• Develop documentation and standard operating procedures as they relate to assignment.
• Deploy and maintain mobile devices.
• Assist users with log-on authentication; instruct users in saving data and backing up systems.
• Perform research to resolve problems or refer to higher level staff.
• Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
• Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
• Perform related work as required.

MINIMUM QUALIFICATIONS

Knowledge of:

• Principles and practices of information technology.
• Personal computers, including hardware and software and related peripheral equipment.
• Active Directory structure and functions.
• Microsoft Windows operating systems.
• Modern office equipment and procedures.
• Basic mathematical principles.
• English usage, spelling, grammar and punctuation.
• Customer service principles.

Ability to:

• To perform personal computer hardware and software customer support duties.
• Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
• On a continuous basis, sit at a desk for long periods of time.  Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
• Learn help desk software and database use.
• Diagnose and repair or instruct users in resolving hardware and software problems.
• Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
• Maintain confidentiality as necessary.
• Work weekends, evenings or standby, as required.
• Communicate clearly and concisely, both orally and in writing.
• Establish and maintain effective working relationships with those contacted in the course of work.

Experience and Training

Experience:

• No experience is required.

AND

Training:

• An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education  from an accredited college or university.  Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.

License or Certificate

• Possession of a valid California driver’s license by date of appointment.

SUPPLEMENTAL QUESTIONNAIRE

1. Your responses to questions 2-5, the applicant’s education, training and experience, will be scored using a pre-determined formula.  Your responses to these questions must be consistent with your employment application information.  This experience must also be described in the “Work Experience" section of this application.  Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored.  I understand and agree with the above instructions.

• Yes
• No

2. Was any of the work experience listed on your application an unpaid internship, or volunteer work?  If so, please list below which ones.

3. How many years of experience do you have supporting and troubleshooting computer systems and operations, computer hardware and/or software?

• Less than 1 year
• 1-2 Years
• 2-3 Years
• 3-4 Years
• 4+ Years

4. Please describe your experience supporting and troubleshooting computer systems and operations, computer hardware and/or software.

5. Please list your completed education from an accredited college or university. List the degree, major and institution. If you have not completed your degree, please attach your unofficial college transcripts in the attachment section of this application.  We will need to verify how many college units you have completed, if any.

SELECTION PROCESS

All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination.  The applicant’s experience and education will be evaluated using a pre-determined formula.  Scores from this evaluation will determine applicant ranking and placement on the Employment List.  Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations.  Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.

THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER.  IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS.  MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.

$25.49 - $32.54 per hour & full benefits.  $53,019.20 - $67,683.20 per year.

Based on standard 40 hour week

ABOUT THE POSITION

Under the general direction of the Public Works Manager, this position will manage, organize and operate the Town's automotive repair shop; repair and maintain Town vehicles, trucks, fire apparatus and other motor operated equipment, either directly or through outside vendors; coordinate inventory, order and maintain parts and supplies in a cost effective manner, make recommendations and administer the surplus of vehicles and equipment, and do related work as required.

Plan, organize and perform fleet maintenance shop services.  Maintain vehicle repair, service history and maintenance records; maintain a supplies inventory; secure bids; deliver and pick up vehicles; service and repair vehicles.

Will assess work as it arrives at the shop and either repair and maintain equipment or make recommendations of where to send out if needed.  Perform journey-level repairs Typical service and repairs may include:  lubricate chassis and other moving parts; change fluids; tune-ups; remove and replace filters; remove and replace belts, hoses, spark plugs, freeze plugs, wiring, lights, fuses, shock absorbers, brake linings, drums, rotors, cylinders, starters, solenoids, manifolds, water pumps, alternators, power steering pumps and lines, steering linkage, ball joints, control arm bushings, sway bar mounts and bushings, wheel bearings, air conditioner compressors, u-joints, tires, dash and interior components and other similar items; safety inspections of vehicles pursuant to schedule, using a variety of mechanical and electronic tools and devices.

Other duties include maintaining tools and equipment in good working order; maintaining the shop and office areas in a clean and safe manner; installation and removal of exterior and interior vehicle emergency equipment; mount brackets, prisoner restraints, prisoner transportation cages, and any other items or pieces of equipment attached or inside a Town vehicle; fabrication or repair of metal items and equipment using various fusion devices, cutting tools and/or grinding equipment commonly found in an automotive repair shop; and any other duties as assigned.

QUALIFICATIONS

Knowledge of: General theory and principles of the internal combustion engine, motor vehicle design, chassis, suspension and braking, the transfer of energy through the drive train; the general function of each component that makes up a typical motor vehicle; general motor vehicle repair techniques; vehicle diagnostic testing equipment; general record keeping; inventory control; cost control; principles of operating an automobile repair facility; knowledge of basic mathematics; and general or basic knowledge of personal computers.

Ability to:  Express ideas and thoughts clearly, both verbally and in writing; maintain a good working relationship with other Town employees, business representatives and citizens; work with a minimum amount of supervision. 

Demonstrate appropriate mechanics and operations skills; conduct inspection and safety tests; diagnose equipment failures and ensure corrective measures are taken maintain status logs and other shop records. Troubleshoot based on operator’s complaints.  Prioritize workload.  Maintain accurate records.

Physical Demands: Must be able to lift 60 lbs. (large parts, tires etc.), sit, stand, stoop, kneel crouch or crawl, reach.

Experience: Minimum five years as a Journeyman Mechanic or five or more years of  employment in a state licensed vehicle repair shop; basic record keeping.  Journeyman level welding/fabricating preferred.

Education: High school graduation or equivalent.  Certification as a National Automotive Institute of Service Excellence (NAISE) Diesel Mechanic, Truck Mechanic, Body Technician or other related area. Automotive Service Excellence (ASE) master is preferred (by assignment).

Licenses: Valid Class C California Driver's License in conformance with established Town employee driving standards.  Possess, or have the ability to obtain within 6 months of employment start date, Class B California Driver’s License. 

APPLICATION PROCEDURES

Interested persons who meet the minimum qualifications are encouraged to submit a completed Town of Paradise Application for Employment in a sealed envelope to the following address: Town of Paradise Human Resources, ATTN: FLEET MAINTENANCE, 5555 Skyway, Paradise, CA 95969.

• Application Forms can be found at www.townofparadise.com

FINAL FILING DATE:  5:00 PM Thursday, February 21, 2019.