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The City of San José is a place where we use civic technology to help our community thrive.

As one of the largest cities in the nation, the City manages a large set of services and assets. The City operates on a budget of $6.1 billion, with 7,000+ employees serving 1+ million residents and 80,000 businesses in the heart of Silicon Valley.

Information Technology's (IT) mission: Put powerful tools and information in the hands of people to unleash their brilliance in service to our community. IT enables that mission through business and infrastructure systems, cybersecurity, data management, analysis, productivity, collaboration tools, the San Jose 311 resident experience platform, data equity and privacy programs, and strategic planning. San Jose is powered by truly great people, a robust technology environment, and a strong sense of purpose.

We promote work-life integration and a focus on growth to bring out the best in our people. Come join us in making San Jose the most vibrant, equitable, sustainable, and innovative city in America!

You can visit the Information Technology Department website to learn more about us.
NOTE - The first review of applications will be on Tuesday, May 7, 2024. Please submit your application by 11:59 p.m. (PST) on Monday, May 6, 2024, if you would like your application to be included in the first review. Candidates who pass the first application review round will be invited to interviews on the week of May 13, 2024.

The City of San José is recruiting for a Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) in the Information Technology Department. This position is responsible for the management and support of the City's enterprise Finance Management System, Revenue Management/Collection System, and Finance Reporting System. This position combines managerial and leadership responsibilities along with hands-on technical expertise to deliver day-to-day system operations. Key job duties are service level management, including service level agreements (SLAs) and Incident Management, as well as delivery of smaller projects and system enhancements. The Finance Applications Associate IT Manager is also responsible for resource and performance management of the Finance Applications IT Team.

This position requires leadership skills and the ability to take the initiative and lead others. We are seeking an individual who is willing to adapt to an ever-changing environment.

The ideal candidate should have experience supporting an enterprise-level Finance Enterprise Resource Planning (ERP) system with solid business process knowledge and technical support experience for the General Ledger, Accounts Payable, Account Receivable, Purchasing, Asset Management, Revenue Management, and Revenue Collection modules.

Duties may include but are not limited to:

• Providing technical leadership for the City's enterprise Finance Management System, Revenue Collection System and Reporting System.
• Partnering with business owners and stakeholders to identify high level business and information system requirements and recommending business process/workflow redesign where applicable.
• Leading and coordinating upgrade and enhancement projects for Finance's enterprise applications.
• Prioritizing and managing application development projects to ensure they are delivered on time, within budget, and meet customer expectations.
• Developing technical guidelines and governance framework to ensure best practices are followed.
• Assessing user needs to provide support and proactive service, including analyzing opportunities to use existing tools and workflows.
• Leading the day-to-day activities of advisory engagements for various projects, including process design, package implementation lifecycle support, and project reviews.
• Managing delivery and SLAs by guiding incident resolution, problem management, maintenance, and enhancement tickets escalated by the end users for the portfolio of applications.
• Developing relevant metrics, measuring and publishing the performance of the services provided for continuous improvement activities.
• Ensuring a high level of customer satisfaction for services and products provided.
• Working closely with all other IT management personnel in identifying, evaluating, selecting, and implementing specific information technology to support the business plans and IT strategies.
• Coaching, mentoring, and managing staff to implement, maintain, and support all related software, configurations, and workflows.
• Hands on experience with structured query language, Windows scripting, designing and developing reports using a variety of end user reporting tools, managing applications on Windows environments.

Please note that the Finance Applications Associate IT Manager (Enterprise Principal Technology Analyst) position is currently on a hybrid telework schedule - working remotely and onsite is subject to change.

Salary Information: The final candidate's qualifications and experience shall determine the actual salary. In addition to the starting salary, employees in the Enterprise Principal Technology Analyst (EPTA) classification shall also receive an approximate five percent (5%) ongoing non-pensionable compensation pay.

• Salary Range (including the 5% NPWI): $149,975.28 - $182,626.08

The EPTA classification is represented by the City Association of Management Personnel (CAMP) bargaining unit.

This recruitment is being managed by Regional Government Services. Please visit this link to view the job posting:

https://www.governmentjobs.com/careers/rgs/clientrecruit/jobs/4462202/water-quality-laboratory-manager-for-marin-municipal-water-district

Please visit this link to view the job posting:

https://www.governmentjobs.com/careers/marinwater/jobs/4461095/water-conservation-specialist-iii?pagetype=jobOpportunitiesJobs

Please visit this link to view the job posting:

https://www.governmentjobs.com/careers/marinwater/jobs/4461342/assistant-utility-maintenance-worker?pagetype=jobOpportunitiesJobs

Please visit this link to view the job posting:

https://www.governmentjobs.com/careers/marinwater/jobs/newprint/4452425

Sonoma County Library

Announces an Employment Opportunity

INFORMATION TECHNOLOGY TECHNICIAN II – HEADQUARTERS

40 HOURS PER WEEK – FULL TIME

 
We are seeking a customer service driven IT professional for our full-time Information Technology Technician II position, which will provide a variety of technical and information systems support and training throughout the library system.
 
THE POSITION: 
 
Please see the attached job specifications for full details about this position.
 
Under general direction of the Information Technology Manager, this position is responsible for troubleshooting computer-related problems; installing, customizing, implementing and maintaining software, hardware and network configurations, and various systems; developing and delivering technical training related to the public services function; providing support for desktop computer applications, Internet/Intranet, self-service portals, web based applications, and email systems; participating in planning, designing, implementing, testing, and supporting new or modified automation systems; researching and reviewing new software and hardware; performing other duties as assigned.
 
 
TYPICAL TASKS include, but are not limited to: 

• Performs complex technical and operational IT support work and systems administration and/or leads the work of others engaged in routine technical and operational IT support.
• Coordinates projects, personnel, and systems to facilitate access to the Library’s inter-networked computer systems.
• Inspects, troubleshoots, diagnoses, and resolves network and related system, hardware, software, and peripheral malfunctions.
• Provides technical support and assistance to personnel, librarians, and others concerning computer networks.

*****************APPLY AT:  www.governmentjobs.com/careers/sonomalibrary/jobs/4461445

Th City of Vacaville invites applications for the position of Associate Civil Engineer within our Utilities Department. Currently, one (1) Associate Utilities Civil Engineer vacancy exists in the department. This recruitment will also serve to established an eligibility list to fill additional vacancies that may occur over the next 12 months. 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

Overview:
The Senior Environmental, Health, and Safety Specialist’s primary role is to implement, administer, and maintain Valley Waters Workers’ Compensation program, including but not limited to third-party administration, OSH medical services, OSH insurance, modified work, and case management. This position will serve as the Program Lead for assigned EH&S programs, including Employee Training, Designated Employee Representative (DER) for Commercial Driver, Infection Control, Hearing Conservation, and Respiratory Protection. This position will support the Lockout-Tagout program by managing the lock and tag inventory and equipment needs; and the Facility Safety Audit program by performing audits.
 
Key Responsibilities include, but are not limited to:

• Implement, administer, and maintain Valley Waters Workers’ Compensation program, including but not limited to third-party administration, OSH medical services, OSH insurance, modified work, return-to-work,  and overall case management.
• Serve as the Program Lead for assigned EH&S programs, including Employee Training, Designated Employee Representative (DER) for Commercial Driver, Infection Control, Hearing Conservation, and Respiratory Protection.
• Will support the Lockout-Tagout program by managing the lock and tag inventory and equipment needs; and the Facility Safety Audit program by performing audits.
• Manage the process of employee injuries, from initial reporting to coordinating medical treatment and facilitating return-to-work programs.
• Collaborate with departmental managers and stakeholders to identify safety hazards and develop strategies to mitigate risks.
• Conduct regular inspections and audits of workplace environments to ensure compliance with safety standards and regulations.
• Investigate workplace incidents, accidents, or near-misses, and develop recommendations for preventive measures.
• Provide guidance and support to employees and management on environmental, health, and safety matters, promoting a culture of safety awareness and compliance.

Ideal Candidate's Background Includes:
Applicants whose experience and background best match the ideal experience, knowledge, skills, abilities, and education are considered ideal candidates for the position. To determine the top candidates, each applicant will be assessed based on the ideal candidate criteria as listed below.
 
Ideal Experience:

• Minimum of 5 years of experience in a similar role, preferably in a large organization or industrial setting.
• Proven track record of implementing and administering Workers' Compensation programs, including managing injury cases and facilitating return-to-work programs.
• Experience in developing and delivering safety training programs, with a focus on engaging and educating diverse employee populations.
• Strong background in conducting safety inspections, risk assessments, and incident investigations.
• Experience in collaborating with regulatory agencies and external stakeholders on environmental, health, and safety initiatives.

Ideal Skills and Abilities:

• Excellent communication and interpersonal skills, with the ability to effectively interact with employees at all levels of the organization.
• Strong leadership and decision-making abilities, with a proactive approach to problem-solving and risk management.
• Solid understanding of relevant federal, state, and local regulations pertaining to workers' compensation, occupational health, and safety.
• Proficiency in Microsoft Office Suite and other relevant software applications for data analysis and reporting.
• Ability to work independently and collaboratively in a fast-paced environment, managing multiple priorities and deadlines effectively.
• Commitment to continuous learning and professional development in the field of environmental, health, and safety.
• Gather and analyze information regarding accidents, reconstruct accidents, determine relevant issues, and causes, recommend preventative measures. 
• Research, evaluate, and recommend policies and programs to comply with state laws and regulations, and effectively minimize Valley Water risk.

Ideal Knowledge:

• Comprehensive knowledge of Workers' Compensation laws, regulations, and best practices. Applicable federal and state laws, including the labor code relating to federal and state OSHA regulations, federal DOT regulations, and federal, state, and local environmental, codes, and regulations.
• Understanding of injury management principles, including medical treatment protocols and return-to-work strategies.
• Familiarity with safety training methodologies, adult learning principles, and instructional design techniques.
• Knowledge of hazard identification and risk assessment methodologies, with the ability to apply them in diverse workplace settings.
• Understanding of emergency response planning and crisis management principles.
• Awareness of emerging trends and technologies in environmental, health, and safety management.

Ideal Training and Education:
Equivalent to a bachelor’s degree from an accredited college or university with major coursework in industrial safety, construction technology, environmental sciences, engineering, physics, chemistry, or a related field.  

Substitution:
Directly related experience may be substituted on the basis of one and one-half years of experience for the one year of education.

TITLE: IT Operations Supervisor
EMPLOYMENT TYPE: Exempt (Full-Time)
DIVISION: Division of Innovation and Technology
APPLICATION DEADLINE: Sunday, May 5, 2024 (1st cutoff April 21, 2024)
PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual)
WORK LOCATION: San Carlos, CA

JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement.

IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

EXAMPLES OF ESSENTIAL FUNCTIONS:
• Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals.
• Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties.
• Act as the subject matter expert and point of contact in problem and major incident resolution.
• Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures.
• Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.
• Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation.
• Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.
• Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.
San Mateo County Transit District, 1250 San Carlos Ave., San Carlos, CA 94070-1306
• Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
• Manage the inventory of IT assets and coordinate purchase of equipment.
• Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

EXAMPLES OF DUTIES:
• Manage escalations of user issues and assist in resolving complex technical issues.
• Provide on call support as required. Some weekend or after-hours work may be required.
• Develop reports and extract data from Help Desk Service Management system.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain current knowledge of various systems applications and operations.
• Operate a variety of office machines and equipment, including computer hardware and software.
• Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

SUPERVISION: Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance.