THE CITY OF CARMEL-BY-THE-SEA
Is currently recruiting for the position of
POLICE SERVICES OFFICER/DISPATCHER
City is seeking energetic, organized and dependable individuals who are commitment to be a part of a service-oriented law enforcement agency. The selected candidate will be expected to answer inbound calls with emphasis on high quality customer service. Incumbents will receive training in answering and evaluating emergency services calls and dispatching municipal police, fire, and other calls for service by radio. In addition, PSO/Dispatcher’s perform responsible specialized clerical and computer data entry work in the preparation and maintenance of police records; may also receive additional training in parking enforcement and to assist with parking enforcement as needed; and perform related duties and responsibilities as assigned.
Ideal candidate will have the ability to:
- Provide exceptional customer service skills, and communicate effectively, and gather information from upset and irate citizens.
- Work well under pressure, exercise good judgment, and make sound decisions in emergency situations.
- Operate modern office equipment including computer equipment.
- Type and enter data at a speed necessary for successful job performance.
- Quickly obtain critical information and prioritize calls.
- Interpret, explain, and enforce policies and procedures.
- Read and interpret street maps.
- Receive and transmit messages properly, rapidly, efficiently, and effectively.
- Apply knowledge and reasoning to make prompt and effective decisions quickly in both routine and non-routine situations.
- Analyze situations carefully and adopt effective courses of action.
- Interact effectively and sensitively with individuals from diverse backgrounds.
- Handle multiple concurrent tasks and manage priorities.
- Speak clearly and distinctly in a well-modulated voice.
- Maintain confidentiality of sensitive information.
- Understand and follow oral and written instructions.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Communicate clearly and concisely, both orally and in writing.
- Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work.
- Learn:
- To operate emergency dispatch and communications equipment including radio, telephone, and teletype equipment.
- Standard radio broadcasting and dispatch procedures and rules.
- The operating characteristics of emergency dispatch and communications equipment including radio, telephone, and teletype equipment and the Federal, State, and local regulations governing their use.
- Interpret, and apply the policies, procedures, laws, codes, and regulations pertaining to assigned programs and functions including penal, vehicle, and law enforcement codes.
- The geography of the city including streets, public buildings, landmarks, businesses, medical facilities, and community centers.
- To operate computer systems to check for warrants, stolen property, and criminal history information.
- To perform responsible emergency dispatch-work with accuracy, speed, and minimal supervision.
Minimum Qualifications:
- Two years of responsible clerical work involving heavy public contact.
- High School diploma or GED.
- Possession of, or ability to obtain, a California Commission on Peace Officer Standards and Training (P.O.S.T.) Basic Dispatcher's Course Certificate.
Desirable Qualifications:
- Radio communications experience is highly desirable.
- Course work in business and communication fields is desirable.
- The proven ability to type at a net speed of 35 WPM is highly desirable.
Additional Qualifying Criteria:
- Candidates for positions in this class will be required to pass a background investigation in accordance with applicable law, regulation and/or policy.
- Ability to sit, stand, walk, kneel, crouch, stoop, squat, twist, and lift 20 lbs.
- Exposure to noise, outdoors, and a confining work space.
- Ability to travel to different sites and locations.
- Availability for any shift work.
The City:
Carmel-by-the-Sea, tucked along the central coast in Monterey County, California, is rich in natural beauty and prides itself on its white sand beach, luxuriant landscaped bluffs, verdant forest, natural parklands and roadside greenbelts. First incorporated as a City in 1916, this unique and quaint coastal community was founded by artists and writers – among them: Jack London, George Sterling, Mary Austin and Robinson Jeffers. The City is one square mile in area, with a population of approximately 4,800. www.ci.carmel.ca.us
The Department:
The Carmel-by-the-Sea Public Safety Department includes Police, Parking Control, Animal Control, and Dispatching Services. The Police Chief is also the Director of Public Safety with oversight over the Police Department, the Ambulance Department and Fire Contracted Services (Currently with Monterey Fire Department). The Police Department is made up of (15) sworn officers and (10) non-sworn positions, comprised of (1) Police Chief/Public Safety Director, (1) Commander, (2) Sergeants, (2) Corporals, (9) Officers, (6) Public Services Officers (Dispatchers) and (4) Community Services Officers (Parking and Animal Control). Specialized assignments currently include participation in regional Special Response Unit (SRU), Hostage Negotiation Team (HNT), Peninsula Regional Violence and Narcotics Team (PRVNT) as well as department Motor Officer, Bicycle Patrol and Detective positions.
The Carmel Police Department is committed to providing quality municipal police services to our residents, business community, and visitors. We maintain a proactive approach to preventing crime and a strong commitment to resolving the concerns of those we serve. The Department has embraced the philosophy of community-oriented policing. Members are committed to delivering the highest level of service to the community. We take great pride in employing new members who possess the same level of commitment.
Application and Selection Process
This position is posted Open Until Filled. To be considered for this opportunity:
Submit an application, supplemental questionnaire, resume and any other required documents. It is important to complete all required application materials. To apply, follow this link - https://www.calopps.org/carmel-by-the-sea/job-18015301
First review of applications is scheduled for Monday, June 25, 2018 at 5:00 PM PST.
After the closing deadline, applications will be screened in relation to the criteria indicated in this announcement. Incomplete, late, emailed, and faxed applications are not accepted. Resumes are not considered in lieu of the required employment application available at CalOpps. Certificates, resumes, and typing certificates must be uploaded with your application through the CalOpps website.
Part I: Application - All completed applications and supplemental questionnaires will be reviewed, for each applicant’s ability to meet the minimum work experience, training and education qualifications, in addition to the desirable skill of typing at a net speed of 35 WPM. (On-line typing certificates WILL NOT be accepted.)
Part II: Written Exam - Applicants who do NOT possess a California P.O.S.T. Public Safety Dispatcher Basic Certificate and have not successfully completed a probationary period of at least 12 months, must take and pass the P.O.S.T. written examination which will demonstrate the required dispatcher competencies. You will be notified of the written exam and to qualify, the pass point is a T-Score of 48.
If you have taken the California P.O.S.T. Entry-Level Dispatcher Selection Test Battery written examination since May 7, 2017 and received a T-Score of 48 or higher, please attach to your online application, or email to humanresources@ci.carmel.ca.usdocumentation listing the agency you tested with, the test date, and your T-Score. If qualifying and approved, we will waive the written examination requirement for this recruitment. P.O.S.T. Dispatcher Selection Test Examinee Guide, click HERE
Part III: Oral Appraisal Interview - Applicants referred for consideration will participate in an oral appraisal interview to evaluate training, experience and other job-related qualifications for the position. Successful candidates will be placed on an eligible list.
IV: Background Investigation - Candidates referred from the eligible list will be scheduled for the background investigation screening process which may include a polygraph examination. The background investigation is extensive, and will include a police records check, D.M.V. records review, P.O.S.T. Personal History Statement which ca be found at P.O.S.T. Personal History Statement Form 2-251, employer reference checks, and Chief's interview and evaluation.
Please note: Any successful candidate, completing the background investigation will be required to submit proof of education and/or military records (i.e. original copy of the diploma or college/university transcripts and/or DD-214).
All applicants successful in the background investigation screening and the Chief's interview will be required to take and pass a City-sponsored medical examination, drug and alcohol screening test, including a psychological evaluation, following a conditional offer of employment and prior to appointment.
- Appointments: Prior to appointment, all candidates must successfully complete a background investigation, medical examination, drug & alcohol screening test, polygraph and psychological exam. The City reserves the right to use alternate testing procedures if deemed necessary. Appointments are normally made at the first salary step.
- Drug & Alcohol Testing Policy: Candidates offered employment must pass a pre-placement medical exam, which includes a drug and alcohol screening test prior to final appointment. Hiring decisions may be based upon the results of the pre-employment drug and alcohol screening.
All communication and notices will be sent via e-mail.
The City of Carmel by the Sea is not responsible for failure of internet forms or email in submitting your application. Candidates with a disability who may require special assistance in any phase of the application or selection process should advise Human Resources by emailing humanresources@ci.carmel.ca.us
THE CITY OF CARMEL-BY-THE-SEA IS AN EQUAL OPPORTUNITY EMPLOYER AND SUPPORTS WORKFORCE DIVERSITY.
The information contained within this announcement may be modified or revoked without notice and does not constitute either an expressed or implied contract.
