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This position performs a variety of work in the monitoring of county, state and federal detainees and maintains the security and safety of inmates and staff.

WHAT YOU’LL DO

• Performs booking procedures, including receiving, booking and assigning prisoners to cells; performing body searches; fingerprinting, and photographing prisoners, etc.
• Maintains custody of prisoners’ private property.
• Maintains the safe and orderly operation of the County jail facility; monitors security cameras and door warning lights; screens and monitors visitors. Inspects all of inmates’ incoming and outgoing mail and telegrams.
• Inspects facilities regularly.
• Monitors the condition and activities of prisoners.
• Prepares prisoners for court appearances; provides transportation as necessary.
• Administers First Aid in emergency situations.
• Performs general office work, including but not limited to entering computer data, copying and filing documents, etc.
• Prepares and submits required records and reports.
• Performs related duties as assigned.

 

This position will perform a variety of responsible law enforcement and crime prevention work, including patrolling assigned areas, answering calls and complaints, investigating crimes, serving civil papers, and providing court room security; enforce all federal and state laws and local ordinances related to public safety and welfare.

WHAT YOU’LL DO

• Performs routine patrol duties, including but not limited to patrolling assigned areas of the County; responding to emergency calls and/or public calls for assistance; investigating disturbances, prowlers, burglaries, thefts, vehicle accidents and other crimes; checking buildings for physical security, etc.

• Administers first aid in emergency situations.

• Issues traffic citations.

• Serves warrants, subpoenas and civil documents.

• Apprehends and arrests suspects and violent persons; transports prisoners; seizes property and/or criminal evidence; interrogates suspects, witnesses and complainants; gathers and preserves evidence.

• Assists with County search and rescue operations.

• Prepares various reports on investigations, including arrest and unusual incidents observed.

• Assists with criminal investigations as required.

• Prepares case files; testifies and presents evidence in court.

• Works with other law enforcement agencies in matters related to the investigation of crimes and apprehension of offenders.

• May serve as special duty officer as assigned, including responsibilities such as serving on the narcotics task force, serving as Deputy Coroner, providing court security, serving as school resource officer, serving as K-9 handler, serving on gang task force, etc.

• Participates in other special projects and programs as assigned.

• Performs duties related to crime prevention and community relations.

• Performs general administrative work, including but not limited to attending meetings, preparing correspondence and reports, entering computer data, maintaining files, answering the phone, etc..

• Performs related duties as assigned.

Sonoma County Library

Announces an Employment Opportunity

 

INFORMATION TECHNOLOGY TECHNICIAN II – HEADQUARTERS

40 HOURS PER WEEK – FULL TIME

 

 
We are seeking a customer service driven IT professional for our full-time Information Technology Technician II position, which will provide a variety of technical and information systems support and training throughout the library system.
 
THE POSITION: 
 
Please see the attached job specifications for full details about this position.
 
Under general direction of the Information Technology Manager, this position is responsible for troubleshooting computer-related problems; installing, customizing, implementing and maintaining software, hardware and network configurations, and various systems; developing and delivering technical training related to the public services function; providing support for desktop computer applications, Internet/Intranet, self-service portals, web based applications, and email systems; participating in planning, designing, implementing, testing, and supporting new or modified automation systems; researching and reviewing new software and hardware; performing other duties as assigned.
 
 
TYPICAL TASKS include, but are not limited to: 

• Performs complex technical and operational IT support work and systems administration and/or leads the work of others engaged in routine technical and operational IT support.
• Coordinates projects, personnel, and systems to facilitate access to the Library’s inter-networked computer systems.
• Inspects, troubleshoots, diagnoses, and resolves network and related system, hardware, software, and peripheral malfunctions.
• Provides technical support and assistance to personnel, librarians, and others concerning computer networks.

*****************APPLY AT:  www.governmentjobs.com/careers/sonomalibrary/jobs/4461445

 

 

The Yuba County Sheriff’s Department is currently recruiting for two full-time Animal Care Services Officer. Under close supervision, incumbents enforces State and County laws regarding stray, dangerous, rabid, nuisance and unwanted domestic animals; investigates complaints; patrols assigned areas; captures animals; removes dead animals from public and private properties; assist in feeding and cleaning animal enclosures; assist with euthanizations and disposal of animals in a humane and prescribed method and performs other duties related to humane animal protection and control; performs related work as assigned including assisting the public with drop off, pick up and adoption of animals as necessary.  This is a working level class in animal control, responsible for enforcing applicable regulations in a limited public officer capacity. Successful performance of the work requires skill in dealing with the public in difficult situations as well as a willingness to handle animals that may be injured or ill.

About Animal Care Services:

Animal Care Services is a division of the Sheriff's Department.  Animal Care Services provides services for the unincorporated areas of Yuba County and is located in Olivehurst, California.  Animal Care Services care for lost animals, injured and abandon animals, and a provide variety of services that protect both citizens and animals. Most importantly, they keep lost pets safe and happy so they can be reunited with their owner or adopted into a new family.

Applications will be accepted until 4:00 p.m., Friday, April 19, 2024 or until 200 applications are received (whichever comes first).

The Department:
The men and women of the Santa Clara Police Department take tremendous pride in providing the community with outstanding service through the "Santa Clara Way" of service.  In partnership with the citizens, the team provides law enforcement services with professional and dedicated staff. The team will always identify and resolve problems utilizing all available resources and perform services professionally and with a high level of integrity. To learn more visit our website.
 
The Position:
Community Service Officer I
The Community Service Officer I is an entry-level position assigned to the Field Operations Division of the Police Department. The successful incumbent will provide support to sworn Police Officers and departmental operations.
 
Community Service Officer II
The Community Service Officer II is a journey level position which provides a broader range of responsibility and requires a higher level of experience and training. The successful incumbent will provide support to sworn Police Officers and departmental operations and has the ability to work independently and exercise judgment and initiative.
 
Additional Information: 
Applications must be filled out completely (e.g. do not write “see resume, NA, or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Resume. Incomplete applications will not be considered.
 
Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications must be submitted by the filing deadline of April 19, 2024 at 4:00 PM or until 200 applications are received (whichever comes first). 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 
 
The annual salary range for Community Service Officer I is $81,316.32 - $104,154.48. The annual salary range for Community Service Officer II is $92,026.68 - $117,321.24. This position will be filled at or near the minimum of the salary range.

 

Minimum Qualifications:

EDUCATION AND EXPERIENCE
 
Community Service Officer I
Minimum Requirements
• Graduation from high school or possession of a GED; and
 • One (1) year of full-time paid or volunteer work experience involving considerable contact with the general public
 
Desirable Qualifications
• Paid or volunteer work experience within a law enforcement agency, the U.S. Armed Forces, or a related agency
 

 Community Service Officer II 
Minimum Requirements
• Graduation from high school or possession of a GED; and
 • Three (3) years of full-time paid or volunteer work experience involving considerable contact with the general public
 
Desirable Qualifications
• One (1) year of the required three (3) years of experience within a law enforcement agency, the U.S. Armed Forces, or a related agency.
 

Acceptable Substitution: 
None.
 
License/Certifications: 
Possession of a valid California Class C driver's license is required at time of appointment and for the duration of employment.
 
Other Requirements:  
• Applicants will be required to pass a City background investigation, which will include fingerprinting and polygraph and psychological screening
 • Will be required to have successfully completed polygraph screening prior to assignment to the Property and Evidence Room
 • Will be required to pass state and county mandated tests, which may include Criminal Justice Information Control/2 and Department of Justice/National Crime Information Center
 • May be required to work unusual hours, alternate schedules, or shifts
 • May be considered to be on-call for emergency response at all times while on duty, including during lunch and break periods
 • Must be able to perform all of the essential functions of the job assignment

 

Additional Information:

Follow this link to view the entire Class Specification for the Community Service Officer I classification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.
 
Follow this link to view the entire Class Specification for the Community Service Officer II classification, which includes more information on Typical Duties and Knowledge, Skills, and Abilities.

Candidates must attain a passing score on each phase of the examination process to qualify for the Eligible List. A department interview may be required prior to appointment.
 
Federal law requires all employees to provide verification of their eligibility to work in this country. Please be informed that the City of Santa Clara will not sponsor, represent, or sign documents related to visa applications/transfers for H1B or any other type of visa which requires an employer application.  
  
Community Service Officer I
VETERAN’S PREFERENCE POINTS: This position qualifies for Veteran’s Preference Points.  Applicants who have separated from service (Active Duty Status) must submit proof of honorable discharge (Form DD214) with their application at time of filing or will be ineligible to have points added to their final score.
 
Community Service Officer II
PERMANENT CITY EMPLOYEES PREFERENCE POINTS: Current permanent employee candidates who receive a passing score on the examination will have an additional five (5) points added to their final score.
 
The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov.

 

 

 

 

The City of Hayward is excited to announce its recruitment for the position of the Senior Building Inspector-Structural.

DEADLINE TO APPLY:  11:59PM on April 23, 2024 
 
THE POSITION: 
This position inspects plans or buildings and construction for compliance with structural building codes, laws and ordinances and provides training and working lead assistance to other inspectors on structural matters as required.

The mission of the Development Services Department is to help manage the future development of Hayward, in order to assure the economic and environmental health of the community and a high quality of life for its residents, protect the health and safety of the community through building inspection and enforcement of codes and standards, and provide new housing opportunities for the residents of the City.
 
You are: 
The ideal candidate will have thorough knowledge of the California Building Codes, CalGreen Code and related codes and regulations, including the methods, materials, techniques and practices employed in building inspection industry. Additionally, the ideal candidate will have working knowledge of the principles and practices of organization, administration, the ability to manage complex projects through inspection skills; and organization and functions of the various trades, agencies and organizations involved in the construction process, in addition to being an outstanding person, who aspires to excellence in customer service and is a committed team player.

 

 Essential Duties:What you will do:  

Duties may include but are not limited to the following

Performs skilled inspection work in enforcing compliance with the City's building, plumbing, electrical, mechanical and energy codes, and other related laws and state ordinances.
 
Assists the general public, contractors, architects, engineers and co-workers by interpreting and providing detailed explanations of requirements and applications of building, plumbing, mechanical and electrical codes and related state and local ordinances.
 
Routinely drives city vehicle to inspection sites to perform skilled inspection work in enforcing compliance with city structural codes and other related local and state ordinances.
 
Reviews building plans to verify compliance with local state and federal ordinances; approves or rejects plans and orders corrections to insure compliance.
 
Graphically details methods of construction and code requirements for the general public, contractors, architects and engineers.
 
Trains and provides lead assistance to building inspectors in the performance of their duties specifically when complex structural inspections are being conducted and technical advice is required.
 
Maintains appropriate records of inspections and recommendations on code requirements provided to the general public, contractors, architects and engineers.
 
Provides survey of Building Code requirements on structures where change in occupancy loads are planned; provides follow-up reports.
 
Meets with Building Official on a variety of matters related to structural inspection work.
 
Performs related duties as required.
 Link to full job description: https://www.governmentjobs.com/careers/haywardca/classspecs/newprint/1169476

CORE COMPETENCIES  


Knowledge of:   

•  Building, housing, plumbing, mechanical and electrical codes with specialized knowledge of materials and standards to be applied in structural inspections.

Ability to:  

• Perform the physical aspects of a field inspection.
• Effectively train and provide working lead assistance to building inspectors.
• Deal effectively, tactfully and professionally with co-workers, the general public, architects and engineers.
• Read and interpret building plans and specifications and enforce their application.
• Prepare clear and concise written reports.
• Research and study building codes, laws and ordinances.
• Perform moderate to heavy amounts of paper work.
• Work independently with minimal or no supervision.

JOB RELATED AND ESSENTIAL QUALIFICATIONS  

 

 Minimum Qualifications:

You have: 
 Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.  A typical way to obtain the knowledge and abilities would be:

Experience:  
Four (4) years of experience dealing with code compliance considerations related to the structural elements of buildings.
OR
Two (2) years structural inspection experience involving major commercial or industrial installations.  

Education: 
Equivalent to completion of the twelfth grade.                          
 
License:  
Possession of a Class C California Drivers License.

ICBO (International Conference of Building Officials) Certification as a structural and/or combination inspector is highly desirable, but not required.

 

 Supplemental Information:BENEFITS AND REWARDS:

Depending on employee group, some of these benefits may include:

• Alternative Work Schedule and/or Telecommuting 
• Vacation - 80 hours minimum
• # Paid Holidays
• Generous employer contribution for Health, Dental and Vision coverage
• CalPERS Defined Benefit Retirement Plan (2.5% at 55 for Classic CalPERS members | 2.0% at 62 for New CalPERS members | 3.0% at 50 for Classic Safety members | 2.7% at 57 for New Safety Members) - No Social Security participation.
• Life and Disability Insurance and Paid Leave
• Flexible Spending Accounts
• Tuition Reimbursement
• Health and Wellness Reimbursement
• Professional Development Reimbursement
• 457 Deferred Compensation Plan (employee paid)

 

SELECTION PROCEDURE

Apply - submit a completed City of Hayward job application, license, and responses to the Supplemental Questionnaire which fully describe the nature of their professional experience and qualifications.

Application Review - 

A. Minimum qualifications
B. Completion of the supplemental questionnaire 

The rating of the supplemental questions may determine application status and/or rank on the eligible list.    Applications submitted without all required materials will not be considered.

Job Related Testing (examination) -
Indicate assessment and dates here. 

Supplemental Questionnaire Review - Week of May 5, 2024

The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above.

Department Interviews - Actual hire depends on success in the departmental selection process.  

Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history verification, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process.  It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.

  

The City of Hayward reserves the right to modify the selection process as necessary to conform to administrative or business necessity.

APPLICATIONSCandidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.  Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA  94541.  Office hours are Monday through Friday, 8 a.m. to 5 p.m. 

Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system.  Our on-line application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at  (855) 524-5627.
 

The City of Hayward is an Equal Opportunity Employer

 

*LATERAL HIRING INCENTIVES

· Hiring Bonus $2,500 - $10,000 (DOE)

· 50 Hrs. Sick & 50 Hrs. Vacation @ Hire

· Reduced Training Period

· Reduced Probationary Period

· Relocation Assistance May Be Available

*Lateral Hiring Incentives Eligibility: Must be currently employed with an adult county, state, or federal correctional institution.

 

The Yuba County Sheriff’s Department is currently accepting applications to establish an eligibility list for the classification of Correctional Officer.  Under continuing supervision incumbents perform a wide variety of support in two areas: corrections, in which incumbents ensure the security, safety and care of individuals in custody; and bailiff, in which incumbents ensure the safety and security of the courts and their personnel during court proceedings; and perform related work as assigned. Incumbents may be assigned to either County Jail security or Court security. 

 

About the Sheriff’s Department :

The Yuba County Sheriff's Department is responsible for the administration of the Yuba County Jail and Jail staff. The Mission of the Yuba County Jail is to provide safe, efficient, humane and secure custody of all persons incarcerated. The county prisoner population is made up of those who are sentenced to county jail, those serving state prison sentences in the county jail under AB109, and those who are pre-trial and who have not yet been sentenced. The jail provides a necessary link in the criminal justice system. There are numerous programs operating within the facility including medical, kitchen, exercise, commissary, visiting, law library, inmate education, work programs, work furlough program, and inmate classification.

 

LATERAL HIRING INCENTIVES

Hiring Bonus $2,500 - $10,000 (DOE)

 50 Hrs. Sick & 50 Hrs. Vacation (@ Hire)

Reduced Field Training Program

Reduced Probationary Period

Relocation Assistance May Be Available

(*Lateral Hiring Incentives Eligibility: Must be currently employed in a California municipal or state police agency, county sheriff’s department or California Highway Patrol, or similar as defined in California Penal Code §830.1 or §830.2)

 

About The Position:

The County of Yuba is actively recruiting to establish an eligibility list for the position of Deputy Sheriff-Lateral. Deputy Sheriff’s perform a wide variety of patrol officer and related duties required to effectively respond to and resolve the normal scope of peace situations, including the protection of life and property, enforcement of laws and ordinances, criminal investigation, report writing, crime prevention and suppression, case preparation and testimony, and providing information and assistance to the public and perform related duties as assigned. Incumbents may be assigned to a specific geographic area for patrol, investigations, crime prevention or other peace officer-related functions. 

City of Sunnyvale

CLIENT SUPPORT SPECIALIST I/II 

 

Are you interested in a fast-paced work environment where you can support a variety of technologies and customers? If so, the Client Support Specialist position is for you! The Information Technology Department (ITD) provides secure, reliable, and integrated technology solutions in alignment with the needs and goals throughout the City in a timely manner, while delivering excellence in customer service. Within the department, the Infrastructure Services Division manages the City's server and storage platform, network infrastructure, emergency and non-emergency radios, desktops and laptops, mobile phones and tablets, audio and visual equipment, operating system for all hardware, desktop applications and email in a manner that enables City Staff to support the City’s operations effectively and efficiently.

 

The City of Sunnyvale is currently recruiting for TWO Client Support Specialist I/II to further enhance our service delivery. Depending on the applicant qualifications, the position will be filled at the appropriate level/salary of either a Client Support Specialist I or Client Support Specialist II. The ideal candidate will serve as the first point of contact either in person, online, or over the telephone for the department by working directly with end users to resolve technology related questions and issues.  In addition, this person will independently perform a variety of other support functions for the department, such as writing Knowledge Based Articles (KBA’s), tracking Asset Management and inventory, setting up hardware for City Council and Planning Commission meetings and provide secondary support for cell phone management.

 

Minimum Qualifications

Client Support Specialist I: 

Education and Experience: 

The minimum qualifications for education and experience can be met in one of the following ways: 

•  A Technology Certificate from an accredited college or trade school in information technology, computer and information research science, computer engineering, computer information systems, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; 
  OR 
• An Associate’s degree or completion of 60 semester or 90 quarter units at an accredited college or university in, systems administration, network systems administration, electronics technology, business information systems, computer science, information technology or related field;
  OR
•  A Bachelor’s degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, electronics technology, information technology or related field; 
  OR
• CompTIA A+ certification AND one year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support.

Client Support Specialist II: 

Education and Experience: 

The minimum qualifications for education and experience can be met in one of the following ways: 

• A Technology Certificate from an accredited college, university or trade school in information technology, computer and information research science, computer engineering, computer applications, web technologies, computer information systems, application development, database design, programming, network architecture, network and computer systems administration, telecommunications administrations, electronic engineering technology, technology project management or related field AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; 
  OR
• An Associate’s degree or completion of 60 semester or 90 quarter units at an accredited college or university in systems administration, network systems administration, electronics technology, business information systems, computer science, software information systems, information technology or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; 
  OR 
• A Bachelor’s degree or completion of 120 semester or 180 quarter units from an accredited college or university with concentration in computer science, computer engineering, information technology, informatics, web science, electronics technology, business information systems or related field AND ONE year of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support; 
  OR 
• CompTIA A+ certification AND TWO years of experience in computer systems support, desktop/user support, general information technology support, telecommunications support or networking support. 

 

A complete application consists of a City application and responses to the required supplemental questions. The position opens on Tuesday, March 26, 2024 and the final filing date is Tuesday, March 16, 2024, at 5:00 pm or after receiving 100 qualified and completed applications, whichever is first.  Candidates are asked to fully describe any training, education, experience, or skills relevant to this position. 

 

For complete information regarding this current opportunity, please visit: Sunnyvale.ca.gov and click JOBS

TITLE: IT Operations Supervisor
EMPLOYMENT TYPE: Exempt (Full-Time)
DIVISION: Division of Innovation and Technology
APPLICATION DEADLINE: Sunday, May 5, 2024 (1st cutoff April 21, 2024)
PAY RANGE: $1,913.67 - $2,870.51 weekly ($99,511 - $149,267 estimated annual)
WORK LOCATION: San Carlos, CA

JOB SUMMARY: The San Mateo County Transit District is seeking a highly technical IT Operations Supervisor to join our team. Under the supervision of the IT Operations Manager, the Supervisor will coordinate the efficient and effective operations of the Help Desk team for the District, including work direction and supervision of Help Desk staff and coordination with other District information technology staff. This position is responsible for planning, assigning, and directing work; documenting and gaining approval for all help desk support procedures and system documentation; and assisting team members in answering calls, addressing service or escalation issues, and applying independent decision making to resolve problems or escalate problems to management. The IT Operations Supervisor develops regular reports on help desk contacts, ensures that service levels are met, identifies trends and makes recommendations for service improvements, and provides budgetary recommendations to management for service growth and/or improvement.

IT Operations Supervisor will work closely with various users in San Mateo County Transit District (SamTrans), the Peninsula Corridor Joint Powers Board (Caltrain), and the San Mateo County Transportation Authority (TA) and other departments and is responsible for managing all procedures related to the identification, prioritization, and resolution of end user help requests, including the monitoring, tracking, and coordination of Help Desk functions. The role will also contribute to problem resolution by giving in-person, hands-on support to end users at the desktop level.

EXAMPLES OF ESSENTIAL FUNCTIONS:
• Supervise help desk support staff’s daily activities ensuring timely and professional delivery of technical support for calls on computers, core software products, and related hardware peripherals.
• Plan, organize, and direct the work of help desk support staff, including Help Desk Specialists; schedule shift coverage; evaluate and document performance and recommend disciplinary action when necessary; and review staff work for accuracy and timely completion of assigned duties.
• Act as the subject matter expert and point of contact in problem and major incident resolution.
• Document, track, and report on software and hardware malfunctions; ensure that detailed descriptions of user’s problems are documented in the ITSM; prioritize requests and label according to established procedures.
• Train help desk staff on areas of responsibility, new technology, and support procedures. Ensure help desk staff provides consistent, high-quality, and professional service, including communication and telephone skills.
• Proactively identify process improvement opportunities, including end-user training tools, onboarding, and documentation.
• Monitor help desk activities and respond to inquiries; provide technical troubleshooting, determine type of request, diagnose and provide solutions or escalate complex problems to appropriate personnel as required, and ensure proper problem notification procedures are being followed.
• Develop queries to track and follow-up on reported problems; notify users of completion of requests; ensure accurate contact and problem resolution records are maintained.
San Mateo County Transit District, 1250 San Carlos Ave., San Carlos, CA 94070-1306
• Provide management reports on help desk operations and issues, including recommendations for areas of service or technology improvements.
• Manage the inventory of IT assets and coordinate purchase of equipment.
• Supervise staff. Hire, mentor and take appropriate corrective action and/ or disciplinary action. Ensure EEO policies and procedures are followed. Participate in selection of staff. Coordinate staff training and professional development. Establish performance objectives. Monitor and evaluate employee performance.

EXAMPLES OF DUTIES:
• Manage escalations of user issues and assist in resolving complex technical issues.
• Provide on call support as required. Some weekend or after-hours work may be required.
• Develop reports and extract data from Help Desk Service Management system.
• Establish and maintain cooperative and effective working relationships with others.
• Maintain current knowledge of various systems applications and operations.
• Operate a variety of office machines and equipment, including computer hardware and software.
• Troubleshoot, diagnose, and repair basic network, systems, and applications malfunctions.
• Perform all job duties and responsibilities in a safe manner to protect one’s self, fellow employees, and the public from injury or harm. Promote safety awareness and follow safety procedures in an effort to reduce or eliminate accidents.
• Perform other duties as assigned.

SUPERVISION: Works under the general supervision of the IT Operations Manager who establishes goals and objectives and evaluates performance.