Front Desk Attendant – (Recreation Leader I/II)

The City of San Bruno invites you to join our team! Do you like working in a fast-paced environment? Are you a people person? Do you want to serve your community? If you said yes to any and all of these, then we want you to be a part of the brand-new Recreation and Aquatics Center staff which will be opening in 2024. The brand-new facility features a full Gymnasium, indoor and outdoor swimming pools, a weight room, group exercise room and multiple rooms for City classes and rentals.

What we offer:

• Flexible work schedules
• Competitive wages
• Position for all levels of experience
• A FUN work environment

Job Description:

Under general supervision, this position is assigned to perform a variety of duties to support the users of various indoor and outdoor City facilities and programs. The Recreation Leader I/II oversee programs and rental activities. This includes opening and closing buildings, monitoring facility use including facility and guest safety during rentals, setting up tables and chairs for rentals, City programs and events, performing light janitorial and custodial duties, ensuring compliance of established rules and procedures for the use of facilities, and performing other duties as required. Within this classification, specific positions will include: Facility Attendant, Front Desk and Customer Service Representative.

Examples of Duties for these positions may include:

• Opening and/or closing facility
• Monitoring facility for safety, cleanliness and appropriate use
• Checking daily facility schedule and/or rental setup diagrams
• Set up and break down the facility for rentals and events
• Cleaning, sanitizing, and organizing assigned program area
• Greeting patrons and answering phone calls
• Providing patrons with information regarding programs, rentals, facility directions, schedules, site rules, policies and regulations.
• Maintain professional, courteous behavior toward co-workers, members of the public, and all other contacts in the course of work.
• Directing patron questions to the appropriate department when necessary
• Use computer for data entry, roster printing, processing registrations, memberships, rental reservation and POS system
• Providing first aid care in the event of incident and writing incident report
• Assist with miscellaneous office tasks, i.e. retrieving and distributing mail, receiving shipments, delivering items to program sites
• Set-up and operate audio, video, or other technology focused equipment for programs, uses, and events.
• Assist with activities including but not limited to sports, wellness, programs, classes and special events
• Promptly reporting facility or customer issues to supervisor
• Assist in the inventory of facility supplies and equipment.
• Performing related duties as assigned.

Working Conditions

Work is assigned at both indoor and outdoor facilities, and may include exposure to unsanitary conditions, odors, cleaning chemicals, and some noise. The successful candidate must be able to work variable hours, including mornings, late evenings, holidays, and weekends.

Physical Demands

Light to moderate lifting (up to 50 pounds); pushing; pulling; crawling; climbing; and prolonged periods of standing. Lifting above the shoulders, working off a ladder, manual dexterity, and good vision and hearing are also required.

Typical Qualifications

Ideal candidates enjoy working with the public and possess elevated customer services skills. In addition, the candidate possesses the following competencies:

• Effectively manages one’s time and resources to ensure that work is completed efficiently.
• Places a high priority on the customer’s perspective when making decisions and taking action and implements excellent customer service
• Takes prompt action to accomplish work goals; takes action to achieve results beyond what is required; is proactive.
• Accomplishes tasks by considering all areas involved, no matter how detailed.
• Shows concern for all aspects of the job; accurately checks processes and tasks.
• Maintains effectiveness when experiencing major changes in work responsibilities or environment.
• Clearly and succinctly conveys information to individuals, groups, and supervisor.
• Maintains a clean and organized work environment
• Proactively checks facility schedules at beginning of shift
• Promptly responds to supervisor communications regarding schedule and facility issues

Supplemental Position Information:

Part-time temporary employees serve in an at-will capacity and understand that service with the City may be dismissed at any time. This position does not provide any benefits, apart from paid sick leave. In accordance with the Healthy Workplaces, Healthy Families Act of 2014, all temporary, part-time, and seasonal employees, who on or after July 1, 2015, work in California for 30 or more days within a year from the commencement of employment are entitled to paid sick leave for prescribed purposes. Employees will accrue one hour of paid sick leave for every 30 hours worked and are entitled to use accrued sick days beginning on the 90th day of employment. Employees may use up to 24 hours (or 3 days) of accrued sick leave in each year of employment.

How to Apply

Interested applicants must apply on Governmentjobs.com/careers/sanbruno. This is a continuous recruitment with various cut-off deadlines. You are encouraged to apply as soon as possible to be considered first for first choice placement. This position will remain open until filled. The City of San Bruno utilizes a merit-based selection system that is competitive and based on broad outreach efforts and equal opportunity for qualified applicants to take part in a process designed to determine the qualifications, fitness, and ability of competitors to perform duties of the vacant position.
Reasonable Accommodations

The City of San Bruno is an Equal Opportunity Employer (EOE) and provides equal employment opportunities without regard to race, color, ancestry, religion, creed, age, physical or mental disability, sex, gender, sexual orientation, gender identity, gender expression, medical condition, genetic information, marital status, military or veteran status, or any other characteristic protected by federal, state, or local laws in its employment actions, decisions, policies and practices. The City of San Bruno Human Resources Department will make reasonable efforts in the selection process to accommodate disabled applicants. Individuals with disabilities who would like to request an accommodation in the process must inform the Human Resources Department by the final filing date by emailing hr@sanbruno.ca.gov

 PART TIME RECREATION SPECIALIST I/II

This position will primarily be assigned to front desk reception and facility assistance for the Recreation Center.

Applicants must be able to work up to 20 hours a week including evenings and weekends.

There are multiple vacancies open for this position.

DEFINITION 

Under general supervision, coordinates a segment or segments of recreation programs; provides lead direction, work coordination, and training to lower level staff; may be provided more complex functions related to recreation programs; and performs related duties as required.

DISTINGUISHING CHARACTERISTICS

Recreation Specialist is distinguished from the Recreation Leader series in that Recreation Specialists provide lead direction to lower-level staff and may be assigned more complex functions related to recreation programs.

SUPERVISION EXERCISED AND RECEIVED

Receives general supervision from supervisory or management staff in the Recreation Department. 

DUTIES AND RESPONSIBILITIES

The duties listed below are illustrative only and are not meant to be a full and exhaustive listing of all of the duties and responsibilities of the position.

• Plans, promotes, develops, and oversees a portion of assigned recreation program(s); participates in planning and leading activities; promotes assigned program(s) through a variety of mediums; may schedule, train, and guidance to part-time staff;
• Provides a variety of administrative support to assigned program(s); maintains inventory of equipment, supplies, and related items; maintains accurate records related to participation, attendance, behavior, progress, and related statistics;
• Participates in marketing Recreation Department programs and activities; use social media to promote programs and activities; creates and/or distributes promotional material; coordinates marketing materials for distribution; posts information about programs, activities, and events to the City website;
• Provides support for and participates in a variety of City events, such as staff luncheons, senior luncheons, Brown Bag program, Youth in Government program, Youth Advisory Committee events, and other City functions; may be assigned responsibility for transportation of participants, equipment, and/or delivery of goods; may be assigned to decorate, setup, or run portions of events;
• Serves as a liaison for special events; receives and manages special event applications from the public; provides information to Director for staff reports to City Council; coordinates necessary interdepartmental tasks as needed for events;  distributes applications and tasks to required individuals; acts as point person for the City;
• Provides effective customer service both in-person and on the phone; interacts with community members; conducts registrations; attends tabling events; may assist with front-office coverage;
• Attends meetings, workshops, and other related duties as required; and
• Performs related duties as assigned.

JOB-RELATED QUALIFICATIONS

Knowledge of: Principals, techniques, and practices involved in the delivery of recreation services; recreation program development, organization, and planning; techniques in promoting recreation programs; safety standards and practices; basic principles of lead direction; common recreation activities and sports; department rules and regulations; first aid and CPR.

Ability to: Work with Microsoft Office programs; exercise independent judgment in performing job responsibilities; direct volunteer and paid staff using positive communication skills; organize and/or direct groups and individuals participating in pre-school age, youth, adult, and/or senior recreation programs and special events; think and act quickly in emergencies; work to maintain and help create an action-oriented atmosphere with both the public and staff; understand and carry out written and oral directions. establish and maintain cooperative relationships with subordinates, peers, and supervisors; practice basic recreation skills in a variety of areas.

EDUCATION AND TRAINING GUIDELINES

Any combination of experience and training that would likely provide the required knowledge and abilities. A typical way would be:

Education: Equivalent to graduation from an accredited college or university with an Associate’s degree in recreation, gerontology, therapeutics, or a related field.   

Experience: Two (2) years of full-time equivalent experience in the recreation, transportation, education, or a related field. 

Licenses: Must possess and maintain a valid Class “C” California Driver’s License with a satisfactory driving record.  Possession of and ability to maintain a valid first aid certificate. Possession of and ability to maintain a valid CPR certificate. 

SPECIAL REQUIREMENTS

Vision adequate to read and supervise program participants; ability to bend, stoop, or crouch, and have enough physical stamina to lift and carry up to 30 pounds; mobility to move tables and chairs for room setup and to assist in the mobility of a variety of clients. Speak clearly and understandably. 

Who We Are

At the San Francisco Human Services Agency, we believe in a San Francisco where everyone has the opportunity and support to achieve their full potential.  We are comprised of the Department of Benefits and Family Support, and the Department of Disability and Aging Services, and are united by our commitment to deliver essential services that support and protect people, families, and communities.

From financial, nutritional and employment support to child and adult protective services, health care coverage, affordable childcare, and in-home services for older adults and persons with disabilities, our team lends support for all in need.

Our Commitment to Racial Equity

As we work towards our vision of an inclusive San Francisco, we embrace our responsibility to root out systemic racism by creating services and a workforce which reflect the lived experiences and strengths of the people we serve. We are committed to fostering a work environment where our differences are celebrated and everyone has what they need to thrive--no matter their race, age, ability, gender, sexual orientation, ethnicity, or country of origin. Click here to learn more about what this commitment looks like in action.

Role Description

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Essential Duties Include:

• Conducts screening and assessment of clients with mental health related complaints, collateral interviews with primary care and behavioral health staff, and medical records review to support clients’ application for Social Security Benefits.
• Selects, administers, scores, and interprets appropriate psychological tests of intelligence, personality, aptitude, achievement, interest and other specialized areas and conducts diagnostic clinical interviews with emotionally disturbed, mentally ill, chemically dependent, and intellectually disabled adults to assess their impairments to provide medical evidence in support of clients’ application for Social Security Benefits as needed.
• Prepares psychological reports presenting diagnostic findings, interview findings, functional assessments, clinical evaluations, and recommendations for the Clients’ SSI eligibility.
• Reviews and evaluates psychological, psychiatric and/or neuropsychological data and case material.
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