Salary: 61984.00 - 73652.80
Job Category: Animal Control
Location: East Bay
Job Type: Full-Time
Close Date: 04/19/2024
The City of Hayward is currently accepting applications for the position of Shelter Volunteer Coordinator
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com.
Application submitted through CalOpps.org will not be considered.
Salary: $61,984.00 - $73,652.80 Annually
Full-Time Employment
Job Number:
C607-2024-03
DEADLINE TO APPLY: Friday, April 19, 2024, by 11:59 p.m.
THE POSITION:
Under general supervision, the Shelter Volunteer Coordinator assists in the planning, organization, implementation and review of the Animal Care Volunteer Program; assists with recruiting, training, scheduling and evaluation of volunteer staff; performs community liaison functions, coordinates public relations activities; humane education programs and performs related work as required.
You are:
The ideal candidate will have prior experience as a volunteer coordinator working in an animal shelter. The candidate will have experience handling shelter animals and be able to train volunteers how to safely handle animals. The candidate will have experience in volunteer program development as well as the ability to analyze volunteer program data for retention. The ideal candidate will have some experience using the Chameleon software for animal management.
Essential Duties
What you will do:
Duties may include, but are not limited to the following:
Recruits, interviews, recommends, orients, trains and evaluates volunteers; schedules their daily work assignments and activities to assure maximum program coverage and effectiveness;
Ensures that all departmental procedures are followed.
Under direction from the Animal Services Administrator, responds to volunteer complaints and conflicts that may arise.
Maintains a system for tracking volunteer program hours, schedules, skills and abilities, as well as performance measures.
Maintains and physically organizes volunteer work areas, files and records.
Prepares annual report on volunteer hours and activities.
Under general direction, develops and implements policies and procedures for implementing various volunteer, shelter and community programs; works with Animal Services Bureau Administrator to identify needs and opportunities for utilization of unpaid staff, and to design programs to fill those needs.
Designs and develops training and orientation programs in a variety of areas including volunteer program procedures, applicable laws and department policies, techniques for dealing effectively with the public, and the proper and humane handling of animals.
Assists with production and update of volunteer training manuals and volunteer job descriptions.
Coordinates ongoing training opportunities for volunteers to enhance their skills and keep them engaged; implements a system to provide volunteers with consistent recognition to increase volunteer retention.
Coordinates volunteer meetings and annual Volunteer Recognition event.
Coordinates and attends meetings with Volunteer Coordinators from other Animal Care Services and volunteer organizations in the Bay Area.
Maintains good communication with volunteer staff through personal contact, email and newsletters to keep volunteers apprised of changes, accomplishments and opportunities.
Represents the Bureau's various programs to the public and news media through public service announcements, conferences, outreach events and personal contacts with community leaders.
Provides Humane Education presentations to local groups, schools and civic organizations.
Assists with gathering and review of articles for volunteer produced quarterly "All Fur Love" community newsletter.
Coordinates the acquisition and distribution of Animal Services Bureau Volunteer uniforms.
Coordinates and oversees volunteer planning committees for events and fundraisers.
Performs other essential duties as assigned.
CORE COMPETENCIES
Knowledge of:
- Principal and practices of volunteer work and the operations and functions of municipal animal control or humane society and welfare volunteer programs.
- Community and government services, agencies and resources.
- Principles and practices of basic animal care and concern for the well being of animals.
- Basic animal species types and breeds.
- Basic laws and regulations relating to proper and humane handling of animals.
- Principles of supervision, consensus building and conflict resolution.
- Basic word processing, desktop publishing, spreadsheet and social media applications.
Ability To:
- Develop and/ or assist in developing effective volunteer programs, policies and procedures to meet the needs of Animal Services.
- Recruit, screen, recommend for selection, train and evaluate unpaid staff.
- Develop and maintain positive effective working relationships with community groups, organizations, co-workers, City departments and the public.
- Communicate effectively with a wide range of clients and agencies.
- Work a flexible schedule; must be able to work weekends and evenings as required.
- Prepare clear, concise written reports, letters and memoranda.
JOB RELATED AND ESSENTIAL QUALIFICATIONS
You have:
Any combination of experience and education that would likely provide the required knowledge and abilities is qualifying. A typical way to obtain the knowledge and abilities would be:
Experience: Two (2) years progressively responsible experience in volunteer program management, public relations, project management or similar field. At least one (1) year of professional animal handling experiences is highly desired.
Education: Equivalent to the completion of the twelfth (12th) grade. Education and coursework related to Public Administration, Animal Behavior, and Veterinary Office Assisting or similar is highly desired.
License & Certificates: Possess and maintain a valid California Class C Driver's License.
SELECTION PROCEDURE
Candidates must submit a completed City of Hayward job application and responses to the Supplemental Questionnaire which fully describe the nature of their professional experience and qualifications. Applications submitted without all required materials will not be considered.
Based on the information provided, employment applications will be reviewed for minimum qualifications. Those best qualified may be invited to the next phase of the process, which may include an oral, practical, written examination and/or supplemental questionnaires reviewed by subject matter experts.
The examination process will result in a ranked eligible register of candidates for hiring consideration by the department derived from any of the exam processes mentioned above. Actual hire depends on success in the departmental selection process.
Department Interviews - Actual hire depends on success in the departmental selection process.
Candidates under final consideration for employment with the City should expect to undergo an employment background/reference check that may include, but is not limited to: employment history, medical evaluation, confirmation of educational credentials and degrees, licenses including driver's license, registrations, certificates, and other credentials as part of the appointment process. Some positions, depending on the nature of the work, also require a credit check and a review of Summary Criminal History obtained from the State Department of Justice through Live Scan Fingerprinting.
Applicants will be notified electronically via Government Jobs as to their status in the selection process. It is the responsibility of the applicant to ensure they can receive email notice from Neogov/Government Jobs and the City of Hayward.
APPLICATIONS
Candidates are encouraged to apply online at www.hayward-ca.gov under the Current Vacancies tab or at www.GovernmentJobs.com. Paper applications can be obtained by visiting the Human Resources Department at Hayward City Hall located at 777 B Street, Hayward, CA 94541. Office hours are Monday through Friday, 8 a.m. to 5 p.m.
Apply prior to the closing time of the job announcement and allow at least one (1) hour to submit your application if you are a new user to the system. Our online application system is provided by Government Jobs. If you have problems while applying online, please contact the Government Jobs Help Desk at (855) 524-5627.
The City of Hayward is an Equal Opportunity Employer
