Applications will be accepted for this position on an ongoing basis. The selection process may include a written examination and interview.
This hourly position is not in Civil Service and does not receive benefits.
10-15 hours/week
THE POSITION
Library Aides provide customer service to library visitors. Duties include checking items in and out at the Checkout Desk, opening new library accounts, collecting fines and fees, shelving materials, and assisting library visitors in finding materials and using the computers. Other tasks may include processing materials, providing storytimes for children, and assisting with other public programs for children, teens and adults. This is an ideal job for someone who is friendly, computer savvy, enjoys working with the public, putting things in order, and is detail-oriented. Bilingual skills are desirable.
DEFINITION
Under supervision, to do library clerical, technical and customer service work, and related assignments as required.
EXAMPLES OF DUTIES
Check materials in and out, sort materials, open new library accounts, explain library policies and resolve disputes, collect fines and fees, assist library patrons with self-checkout and public-use computers, printers, photocopiers, and scanners, answer routine information questions, complete opening and closing procedures, and perform related duties as assigned.
MINIMUM QUALIFICATIONS
Knowledge of: Modern office and record-keeping procedures; use of office equipment and technology; numerical and alphabetical filing; basic mathematical principles.
Ability to:
Provide excellent customer service; apply and explain library policies; communicate clearly, both orally and in writing; perform basic troubleshooting and assist patrons with computer use; adapt to changing technology and working conditions; learn the Dewey Decimal Classification System and library procedures; interact positively and cooperate with co-workers; function under demanding time pressure; respond in a positive manner to supervision; and attend work and perform duties on a regular and consistent basis.
Bilingual ability (Spanish, Mandarin, Cantonese, or Tagalog) is highly desirable.
Must be physically able to stand for extended periods, walk, bend, kneel, push wheeled carts, lift, reach overhead, go up and down stairs, and use a step stool.
Availability for evening and Saturday shifts is required.
Education: Graduation from high school or equivalent
Experience: None
