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The Office of the Assessor-County Clerk-Recorder and Chief Elections Officer is seeking highly qualified candidates for the position of Departmental Systems Analyst. 

In general, the Departmental Systems Analyst:

• Provides complex analytical support to the maintenance and/or modification of existing systems and development of new systems 
• Serves as liaison between business users and information technology staff, vendors and service providers
• Provides technical and analytical support and training to system users
• Performs system administration functions to ensure security and effective operation
• Develops and maintains a variety of automated files, records and databases
• Prepares and distributes new procedures, training materials and a variety of ad hoc reports
• Performs other related duties as required and/or assigned

Incumbents in the position of Departmental Systems Analyst (DSA) will have: a general knowledge of both departmental and program operations and information system capabilities, which will enable effective interactions between technical and non-technical staff; the ability to explain and document the needs and requirements of each to the other; and the ability to participate in the development of systems that effectively support department and program operations.

At this time, and for the next three years, the Office of the Assessor-County Clerk-Recorder and Chief Elections Officer (ACRE) will be involved in a major technology initiative aimed at creating a new Assessor Property Assessment System (APAS).  The new APAS system is a multi-million-dollar, multi-year project that will be developed utilizing Salesforce Platform as a Service (PaaS).

The DSA will be responsible for drawing out the objectives and scope of business system solutions through a systematic analysis of the business needs, business processes, and formulation of business requirements. The DSA will liaise between the business community and the Information Technology (IT) division of ACRE, and will work with IT engineers, technicians, vendor resources, and other analysts in architecting, designing, developing, and testing automated solutions that meet the business needs of the organization. The DSA will also assist in planning, monitoring, and implementing development and maintenance efforts to ensure alignment with project, department, and overall organizational goals.

The DSA will be critical to the ACRE team's ability to validate and update the Assessor Division's requirements documentation. The position will also play a critical role in working with the ACRE team and the Systems Integrator to develop user acceptance test scenarios and test cases. Additionally, the DSA will become a critical ACRE IT resource for the APAS project.

The ideal candidate for this position will:

• Have a solid understanding of system development methodologies and techniques and an excellent grasp of database concepts and principles, i.e., transactional, analytical, reporting, etc.
• Be an excellent analytical thinker and possess good problem-solving and communication skills
• Have project management, leadership, initiative, and technical skills including some software development experience
• Be required to work non-standard hours at times and partner with all technology disciplines
• Have a bachelor's or master's degree in information systems, public administration, business administration, or a closely related field
• Have experience in agile development methodology
• Have experience in California Property Assessment systems (optional)
• Have experience in Salesforce Platform as a Service (PaaS) (optional)

Essential duties and responsibilities may include, but are not limited to, the following:

• Helps evaluate the impact of corporate initiatives, goals, and vision upon existing application modules and recommends ways to improve or best utilize corporate information to support actualization of corporate objectives based from understanding of current business process
• Acts as the liaison and domain-knowledge expert between the end users and IT engineers, analysts, and technicians related to various applications/systems, technologies, business workflows, data flows, and IT processes
• Leads and conducts business elicitation gathering using appropriate techniques
• Analyzes business, systems, and data requirements; presents and reviews findings to the required project team members; and secures appropriate sign-offs
• Performs as-is and to-be analysis on business process workflows or systems data flows and recommends quality improvement opportunities while in the project planning and requirements gathering phases
• Conducts analysis of business workflows or business processes, data models, and business models; enforces requirements traceability and makes recommendations for greater efficiency, as appropriate; and produces appropriate requirements artifacts such as Business Requirements Document (BRD), use cases, diagrams, logical design, and screen mock-up
• Conducts business architecture analysis and develops business processes and data flows aligned to enterprise architecture vision
• Ensures continuous user involvement in the analysis, development, and implementation process of new applications, enhancements, and fixes through organization and facilitation of cross-functional meetings
• Leads or assists in the development of UAT scripts and UAT testing as documentation of program development; performs functional testing on developed OR packaged software to ensure it meets design specifications prior to end user testing; and secures appropriate sign-offs
• Supports and reports on post-production implementations; monitors performance of new systems; and documents findings and recommendations for improvement, as needed
• Works with other DBAs or developers to provide business analysis/impact on troubleshooting of data-related project or production issues; and tests and ensures approved solution is deployed in accordance with existing release management process
• Coordinates production support items with Help Desk Support team
• Creates and maintains documentation on the system/applications used by the department
• Provides input in development of conversion and software implementation project plans on assigned projects; works with developers to coordinate completion of systems change control requests and schedules for movement of application across regions (Development to Acceptance to Production); obtains approvals of project documentation and implementation plan (or coordinates with project manager, as assigned); and files project documentation
• Conducts training and provides design/technical guidance and direction to new IT junior personnel and other business users, as required; and provides timely technical advice to IT Managers relative to methodology or technology innovation
• When applicable, manages and responds to user requests for administration and features specific items related to the supported application
• Assists the various departments in developing and updating procedures affected by new projects and/or changes
• Enforces and adheres to organizational processes and standards
• Creates and delivers materials necessary to train other IT staff, help desk resources, and application users that will use and support the application

Please Note: This position is currently a limited-term position, which includes medical, dental, vision, vacation, and holiday benefits and a portable 401A plan.  For more information regarding the benefits offered with term positions please go to http://hr.smcgov.org/employee-benefits.

It is possible this position could become a permanent position, though there is no guarantee.  If a permanent position becomes available, the eligible list established through this recruitment could be used to fill the permanent position.

Qualifications

Knowledge of:

• Principles, practices, policies, procedures, regulations, and applicable state and federal laws pertinent to assigned operational and/or program area
• Principles and practices used in the analysis and development of procedures and information systems associated with assigned operational and/or program area
• Agile/Scrum process and methodology
• Principles and practices of programmatic analysis and report preparation
• Information systems and data processing concepts
• Principles of data architecture and database design
• Manual and automated Testing/QA principles and testing methodology
• Modern office practices
• Job planning and prioritizing techniques

Skill/Ability to:

• Provide technical and analytical support to users of department systems and applications
• Communicate with department personnel to identify and translate information needs into system requirements
• Communicate departmental information system needs to vendor providers for the design, development, and/or enhancement of system applications
• Prepare test cases/scripts for various testing activities
• Evaluate the effectiveness of newly developed systems and/or applications
• Develop and present comprehensive training materials
• Analyze administrative and management problems, evaluate alternatives, reach sound conclusions, and effectively implement changes
• Prepare clear, concise, and accurate documentation, instructions, correspondence, and other written materials
• Organize work, set priorities, and meet critical deadlines
• Maintain accurate records and files
• Communicate effectively, orally and in writing, with both technical and non-technical personnel
• Establish and maintain effective working relationships with those contacted during the work

Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is:
 

• Education: Equivalent to graduation from a four-year college with major coursework in public administration, business administration, information systems, or a closely related field
• Experience: The ideal candidate will have three to five years of responsible experience in a position that would provide knowledge of department-specific programs, processes and/or operations, including at least three years of experience in the planning, implementation, oversight and/or utilization of automated information systems and applications used to support departmental activities

Physical Requirements:

• Sits for extended periods of time on a consistent and daily basis; stands, walks, and reaches by extending hands and arms in any direction on an occasional to frequent basis
• Uses finger dexterity to pick, pinch and type on a consistent and daily basis; and occasionally grasps objects with fingers and palms
• Communicates verbally by listening and talking on a consistent and daily basis

Note: Individuals who do not meet these physical requirements due to disability will be reviewed on a case by case basis.

Application/Examination

Anyone may apply.  Current San Mateo County employees with at least six months (1040 hours) of continuous service in a classified regular, probationary, SEIU or AFSCME represented extra-help, or temporary position prior to the final filing date will receive five points added to their final passing score on this examination. 

Both the County employment application form and the attached supplemental questionnaire must be completed and submitted for you to be considered for this position.

The examination process will consist of an application screening (weight: pass/fail) based on the candidates' application and responses to the supplemental questions. Candidates who pass the application screening will be invited to a panel interview (weight: 100%).

Application Screening
The application screening will include a careful review of each candidate's employment application. The responses to the supplemental questions will be heavily considered in the screening process. Please provide detailed information, answer the questions completely using proper grammar and English language usage, and communicate clearly and concisely. Those applicants who receive a passing score on the rating of the application materials will be invited to the panel interview.

Panel Interview
The panel interview is a standard component of most Civil Service selection processes. Each candidate will be interviewed individually by a panel of three (or more) subject matter experts. All candidates will be asked the same questions, in the same order, for approximately the same amount of time. Responses to each question will be scored based on pre-determined scoring criteria. Each candidate will receive an overall interview score which will determine that candidate's ranking or placement on the eligible list.

Depending on the number of applicants, an application appraisal of education and experience may be used in place of other examinations, or further evaluation of work experience may be conducted to group applicants by level of qualification. All applicants who meet the minimum qualifications are not guaranteed advancement through any subsequent phase of the examination. All examinations will be given in San Mateo County, California, and applicants must participate at their own expense.

IMPORTANT: Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' button. If you are not on the County's website, please go to http://jobs.smcgov.org to apply.

~ Recruitment Schedule ~
Final Filing Date:  February 28, 2019
Application Screening (tentative): March 5, 2019
Panel Interview (tentative):  March 18 and/or 19, 2019

San Mateo County is an Equal Opportunity Employer
 
Analyst: Chet Overstreet (021419) (Departmental Systems Analyst - V233)

Flexible hours. 
School sites my vary.

Flexible Hours.
School sites may vary.

First review of applications will be February 15th, however this position will remain open until filled.  Interested applicants are encouraged to apply early.

Under general supervision, assists in the planning, coordination, and implementation of the activities, operations, and duties in support of the District's information technology network; researches, installs, configures, and maintains all components of the data network infrastructure; implements new systems, programs, and hardware and software upgrades; implements, monitors, and maintains network security; coordinates assigned activities with other departments and outside agencies; provides highly technical and complex staff assistance to the Information Technology Manager; and performs related work as required.

Class Characteristics

This is a single-position class responsible for designing, planning, implementing, and maintaining the District’s computer network infrastructure, including hardware, operating systems, and desktop/network applications.  Responsibilities include maintaining network firewalls, routers, and switches, administering the e-mail system, and providing technical support to District staff.  Successful performance of the work requires extensive knowledge of information technology infrastructure, systems, operations, maintenance, and repair.  This class is distinguished from Information Technology Manager in that the latter has full management and supervisory authority in planning, organizing, and directing the full scope of information systems operations.

Examples of TYPICAL JOB FUNCTIONS (Illustrative Only)

Management reserves the right to add, modify, change, or rescind the work assignments of different positions and to make reasonable accommodations so that qualified employees can perform the essential functions of the job.

1. Researches, installs, configures, and maintains all network hardware and software, including switches, routers, and firewalls, for functionality and security.
2. Manages network architecture, including local area network (LAN) and wide area network (WAN) technologies.
3. Manages multiple servers, workstations, and terminals, ensuring proper integration of these components with existing system architecture.
4. Implements new systems, programs, and hardware and software upgrades; supports technical requirements of software for users; identifies, analyzes, and resolves software and network problems; researches and selects new software to improve internal information technology processes.
5. Conducts growth analysis and planning to prepare for and minimize costs of system expansion.
6. Designs, implements, and upgrades network architecture to accommodate growing communication requirements.
7. Maintains and troubleshoots networks, systems, and applications to identify and correct malfunctions and other operational problems.
8. Troubleshoots network connectivity problems; monitors the performance of the network system; tracks possible problem areas affecting response time and prepares recommendations for correction of problems and improvement in performance.
9. Provides security authorization for application access and coordinates security maintenance on department computer systems with the Information Technology Manager and WAN administrators or technical support staff.
10. Works with vendor representatives to identify and correct causes of hardware and software malfunctions and to perform enhancements; coordinates the work of outside consultants.
11. Represents the department at conferences on specialized topics and at meetings with appropriate vendors.
12. Coordinates special projects in support of District-wide functions.
13. Manages engine inspection reports for fire safety; posts data and reports to the SharePoint site.
14. Implements, monitors, and maintains network security; ensures proper user accessibility, including remote access through the virtual private network; oversees security procedures; configures and implements security policies; monitors logs for intrusion attempts; secures systems from internal and external threats.
15. Defines and implements network disaster recovery; ensures hardware, software, and information protection and file integrity; oversees backup procedures.
16. Develops and implements backup policies and procedures; performs system backups.
17. Develops, implements, maintains, and enforces policies and procedures for network administration.
18. Responds to inquiries from other computer support staff and from other departments.
19. Identifies opportunities for improving service delivery methods and procedures; reviews with appropriate management staff and implements improvements; works with District staff to maintain, revise, or improve the overall information technology operation.
20. Maintains and compiles an electronic documentation library of user procedures manuals, technical references, training manuals, handbooks and guides; maintains logs, charts, diagrams, and testing data for the District’s data and voice network.
21. Performs other duties as assigned.

Date Posted:            January 28, 2019

Classification:          IT PROJECT/OPERATIONS ANALYST
                                  Open recruitment

Work Schedule:       8 hours per day (7:30AM – 4:00PM);
                                   5 days per week (Monday – Friday);
                                 12 months per year
 

Salary Range:          Step A            Step B            Step C            Step D            Step E
(monthly)               starting            6 mos           18 mos           30 mos          42 mos
                                 $5,257           $5,520            $5,796            $6,085           $6,390

Benefits:  Total Compensation Package:  Placement on salary schedule.  If a medical plan is selected, the employee will receive a contribution of $975.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance.  The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis.  If a medical plan is not selected, employees will receive a contribution of $275.00/month toward single coverage for Delta Dental, and Life Insurance.  A vision plan (VSP) is also available.  Employees pay the worker contribution to the Public Employees Retirement System (PERS).

Current Vacancy:     Business Services Division; Information Technology Services Department;
                                   101 Twin Dolphin Drive; Redwood City, CA  94065-1064

Application Deadline:          Friday, February 22, 2019     (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)

Job Summary:  Under the direction of the IT Administrator, perform a variety of technical duties involved in tracking and organizing the operations and project activities related to IT functions; provide consultation to IT managers and staff concerning deadlines, and deliverables; oversee all IT procurement activities; perform internal auditing of IT processes and procedures; assist in the creation of IT operational processes and procedures; maintain all IT documents and records; create and coordinate all IT mass communications to internal and external stakeholders.

Essential Job Functions:              

• Perform consultation to IT department managers regarding project management; perform analytical and implementation duties in a variety of Information Technology (IT) functional areas; organize, coordinate and track all IT operational activities, projects and processes
• Produce weekly, monthly, annual and ad-hoc IT metrics reports including HelpDesk reports, contract expiration and renewal reports, data circuit audit reports, asset reports, equipment replacement reports, and procurement timeline reports
• Provide consultation to department/division managers regarding IT process/procedures; draft, finalize, index, maintain and disseminate technology procedural documents, policies, forms, technical drawings, publications and non-confidential correspondence; maintain IT Disaster Recovery and Business Continuity documentation
• Schedule all IT-sponsored meetings, events and conferences; maintain the central IT calendar and other calendars as assigned; coordinate arrangements for all off-site IT activities as directed
• Analyze, recommend and implement improvements to support project management and operational processes and procedures
• Receive, asset tag, record and input inventory information for all trackable technology assets, including all hardware, software, circuits, audio/visual equipment, subscriptions and services
• Assist IT management in the tracking of all project-based activities through the life cycle of the project, including scope, objectives, resources, schedule, dependencies, benchmarks and deliverables
• Audits invoices, expenditures and deliverables to monitor vendor performance and adherence to quote/contract terms
• Coordinate on-boarding and off-boarding activities with HR, Personnel, Facilities and SMCOE supervising managers
• Track IT budget; assist in IT budget development and IT end-of-year budget processes
• Track IT leave accruals; ensure time sheets, overtime sheets, mileage forms, expense reports and other personnel-related documents are processed in a timely manner
• Process purchase requisitions and change orders; ensure all requisitions and orders are forwarded with the appropriate documentation; track purchase requisitions and change orders to completion; ensure all purchasing documentation is appropriately indexed and filed; maintain auditable records
• Provide consultation to department/division managers regarding procurement/IT related items; facilitates resolutions to concerns involving warranty issues, equipment defects and returns and exchanges of technology equipment
• Operate a variety of office equipment including a computer, telephone, multifunction device, other hardware and all assigned software
• Communicate with personnel and outside agencies to exchange information and resolve issues or concerns
• Coordinate all bulk IT electronic and hard-copy mail distribution as directed
• Initiate invoicing for all technology fee-based services
• Index and maintain all hardcopy and electronic IT files both on-premises and in cloud services

Qualifications:  Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification.  Typical qualifications would be equivalent to:

EDUCATION:   Bachelor’s degree or equivalent from an accredited college or university in Computer Science, Business Administration, Public Policy or a related field applicable to the position

EXPERIENCE:   Minimum of two (2) years of related experience

Specialized Skills and Knowledge:     

• Knowledge of IT operations, policies, procedures and objectives, including basic understanding of IT governance frameworks and the use of IT metrics
• Knowledge of applicable laws, codes, regulations, policies and procedures
• Knowledge of record-keeping and filing techniques (hard-copy and digital)
• Knowledge of advanced business writing skills, including drafting, editing, proofreading, formatting and finalizing documents
• Knowledge of correct English usage, grammar, spelling, punctuation and vocabulary
• Knowledge of interpersonal skills using tact, patience and courtesy
• Knowledge of advanced knowledge of Microsoft products, including Word, Excel, PowerPoint, Publisher, Visio, etc.
• Knowledge of publication editing, design and dissemination (hardcopy and digital) for all Technology Services-generated publications, including training materials
• Knowledge of methods of researching, organizing, analyzing and synthesizing numerical and written information
• Experience with Google’s G-suite products, including Docs, Sheets, Slides, Sites, Drive, Forms, Groups, etc.
• Experience with project management software (i.e. Microsoft Project, Smartsheet, Asana, BaseCamp, Slack, etc.)
• Experience with helpdesk ticketing systems
• Experience with inventory systems
• Experience with email systems and with email dissemination tools (i.e. MailChimp, Constant Contact, Freshmail, AWeber, etc.)
• Experience with database software applications (i.e. Microsoft Access, Filemaker Pro, etc.)
• Experience with miscellaneous business productivity tools (Doodle, web conferencing tools, SurveyMonkey, etc.)
• Experience with basic CMS products to maintain content on websites
• Ability to actively listen to the needs of clients and collaborate in working with others internally and externally
• Ability to clearly present information through oral presentation in one-on-one and small group settings; write clearly and effectively for a wide variety of readers
• Ability to work effectively and respectfully with individuals from a wide range of backgrounds and occupations while building credibility and rapport
• Ability to identify problems, review information sources, develop and evaluate opinions and implement solutions
• Ability to organize tasks and develop action plans leading to specific goals; work independently; meet schedules and deadlines
• Ability to understand applicable laws, codes, rules, regulations, policies and procedures
• Ability to complete work with many interruptions
• Ability to understand basic technology concepts; technical aptitude to allow for the learning of how to use new applications and programs in carrying out job responsibilities; ability to engage in conversation with technical and non-technical staff members regarding basic technology issues

Physical Requirements:  Applicants must possess the physical abilities outlined below with or without accommodation.  San Mateo County Office of Education will consider reasonable accommodation requests.

• Hearing and speaking to exchange information in person and on the telephone
• Seeing to read a variety of materials
• Dexterity of hands and fingers to operate a computer keyboard
• Sitting or standing for extended periods of time
• Bending at the waist, kneeling, or crouching to file materials

Examination Process:  The examination process for this classification will consist of:

1. A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
2. A written examination (anticipated date- March 7, 2019)
3. An oral board examination (anticipated date- March 19, 2019)

                        Only the highest qualified candidates will be invited to attend the examinations.
                      Applicants will be notified of screening and examination results by e-mail or letter.

Personnel Commission

101 Twin Dolphin Drive

Redwood City, CA  94065

650-802-5300

classifiedjobs@smcoe.org

http://www.smcoe.org/employees-and-employment/personnel-commission

Proof of citizenship or legal status will be required upon offer of employment.

San Mateo County Office of Education provides equal employment opportunity to all qualified persons.  The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.

The City of Menlo Park is in search of a talented and highly motivated technology supervisor with a broad range of experience to join our Information Technology team.  Focused on excellence in customer service and technology expertise, our small and talented team strives to provide City staff and the community with the best possible technology services,  from complex public safety systems to online city services.  This is an exciting time for the division as the team works on upgrading and enhancing the City's numerous technology platforms and application services outlined in a multi-year, multi-million dollar technology master plan.

The newly created IT Supervisor position will supervise and mentor IT staff team members as well as assist in leading various technology projects and initiatives.  Other responsibilities include managing the general operations of the City’s networking, systems, security and data/voice communications infrastructures as well as oversee the City's various business application systems and services.  Additionally, this incumbent will work with staff to continually improve division operations, update policies and procedures, and help manage the numerous product and services vendors.  Ideal candidates will have a wide breadth of knowledge and experience across different technology areas and possess strong communications skills.  The City is looking for an innovative, customer-service focused self-starter who can lead complex technology projects from start to finish and effectively communicate with diverse groups across the organization, from end users to management staff.

Description

The City of Belmont Parks & Recreation Department is recruiting for the position of Recreation Leaders for Summer 2019. If you are an energetic candidate, who has proven abilities to engage the youth and teen population and want to make a positive difference in their lives, this is the position for you!

Pre-school Teacher

Lil’ Learners/ Spanish Immersion

The City of Redwood City is looking for people interested in working with pre-school children 20 hours per week in a fun environment in our Lil’ Learners Program and Spanish Immersion Program at the Red Morton Community Center. This position will plan, organize and conduct projects and activities that support basic academics, be involved in planning, preparing and participating in arts, crafts, story reading, song time and motor skill activities for pre-school children ages 3-5 years old. This position is only available during the school year (school year is August through June of the following year).

Please click on the PDF link below to review the complete job announcement.

San Mateo County Public Safety Communications (PSC) is accepting applications from detailed orientated candidates with a passion for design and technology to join their team. 

PSC provides high quality law enforcement, fire, and medical dispatch and communications services to the public and public safety agencies in order to protect the health and safety of the people of San Mateo County.  For more information about the County of San Mateo Office of Public Safety Communications, visit: http://911dispatch.smcgov.org/.

The incumbent will provide a full range of advanced technical support in the areas of desktop support, production or server support and/or applications support. 

San Mateo County Public Safety Communications (PSC) is accepting applications from experienced GIS Technicians with a passion for public service. 

PSC provides high quality law enforcement, fire, and medical dispatch and communications services to the public and public safety agencies in order to protect the health and safety of the people of San Mateo County. A community that is prosperous, safe and livable will depend, in part, on how well GIS Technicians use their skills to map, inventory, and analyze various aspects and resources within the County. For more information about the County of San Mateo Office of Public Safety Communications, visit:  http://911dispatch.smcgov.org/.
 
The incumbent will be responsible for the day-to-day technical support of San Mateo County Public Safety Communications Geographic Information Systems (GIS) applications and database development projects or a department GIS/mapping function; perform technical and administrative tasks necessary to maintain and evaluate the GIS systems; perform data analysis and present geographic based data in map form; and other related duties as assigned.