Date Posted: January 28, 2019
Classification: IT PROJECT/OPERATIONS ANALYST
Open recruitment
Work Schedule: 8 hours per day (7:30AM – 4:00PM);
5 days per week (Monday – Friday);
12 months per year
Salary Range: Step A Step B Step C Step D Step E
(monthly) starting 6 mos 18 mos 30 mos 42 mos
$5,257 $5,520 $5,796 $6,085 $6,390
Benefits: Total Compensation Package: Placement on salary schedule. If a medical plan is selected, the employee will receive a contribution of $975.00/month toward the selected medical plan (through CalPERS), Delta Dental, and Life Insurance. The employee pays the balance of their health premiums from their gross earnings on a pre-tax basis. If a medical plan is not selected, employees will receive a contribution of $275.00/month toward single coverage for Delta Dental, and Life Insurance. A vision plan (VSP) is also available. Employees pay the worker contribution to the Public Employees Retirement System (PERS).
Current Vacancy: Business Services Division; Information Technology Services Department;
101 Twin Dolphin Drive; Redwood City, CA 94065-1064
Application Deadline: Friday, February 22, 2019 (application and supplemental application must be received online, or in the Personnel Office by 5:00PM)
Job Summary: Under the direction of the IT Administrator, perform a variety of technical duties involved in tracking and organizing the operations and project activities related to IT functions; provide consultation to IT managers and staff concerning deadlines, and deliverables; oversee all IT procurement activities; perform internal auditing of IT processes and procedures; assist in the creation of IT operational processes and procedures; maintain all IT documents and records; create and coordinate all IT mass communications to internal and external stakeholders.
Essential Job Functions:
- Perform consultation to IT department managers regarding project management; perform analytical and implementation duties in a variety of Information Technology (IT) functional areas; organize, coordinate and track all IT operational activities, projects and processes
- Produce weekly, monthly, annual and ad-hoc IT metrics reports including HelpDesk reports, contract expiration and renewal reports, data circuit audit reports, asset reports, equipment replacement reports, and procurement timeline reports
- Provide consultation to department/division managers regarding IT process/procedures; draft, finalize, index, maintain and disseminate technology procedural documents, policies, forms, technical drawings, publications and non-confidential correspondence; maintain IT Disaster Recovery and Business Continuity documentation
- Schedule all IT-sponsored meetings, events and conferences; maintain the central IT calendar and other calendars as assigned; coordinate arrangements for all off-site IT activities as directed
- Analyze, recommend and implement improvements to support project management and operational processes and procedures
- Receive, asset tag, record and input inventory information for all trackable technology assets, including all hardware, software, circuits, audio/visual equipment, subscriptions and services
- Assist IT management in the tracking of all project-based activities through the life cycle of the project, including scope, objectives, resources, schedule, dependencies, benchmarks and deliverables
- Audits invoices, expenditures and deliverables to monitor vendor performance and adherence to quote/contract terms
- Coordinate on-boarding and off-boarding activities with HR, Personnel, Facilities and SMCOE supervising managers
- Track IT budget; assist in IT budget development and IT end-of-year budget processes
- Track IT leave accruals; ensure time sheets, overtime sheets, mileage forms, expense reports and other personnel-related documents are processed in a timely manner
- Process purchase requisitions and change orders; ensure all requisitions and orders are forwarded with the appropriate documentation; track purchase requisitions and change orders to completion; ensure all purchasing documentation is appropriately indexed and filed; maintain auditable records
- Provide consultation to department/division managers regarding procurement/IT related items; facilitates resolutions to concerns involving warranty issues, equipment defects and returns and exchanges of technology equipment
- Operate a variety of office equipment including a computer, telephone, multifunction device, other hardware and all assigned software
- Communicate with personnel and outside agencies to exchange information and resolve issues or concerns
- Coordinate all bulk IT electronic and hard-copy mail distribution as directed
- Initiate invoicing for all technology fee-based services
- Index and maintain all hardcopy and electronic IT files both on-premises and in cloud services
Qualifications: Any combination of education and experience providing the job knowledge, skills, and ability for successful job performance will be considered for positions in this classification. Typical qualifications would be equivalent to:
EDUCATION: Bachelor’s degree or equivalent from an accredited college or university in Computer Science, Business Administration, Public Policy or a related field applicable to the position
EXPERIENCE: Minimum of two (2) years of related experience
Specialized Skills and Knowledge:
- Knowledge of IT operations, policies, procedures and objectives, including basic understanding of IT governance frameworks and the use of IT metrics
- Knowledge of applicable laws, codes, regulations, policies and procedures
- Knowledge of record-keeping and filing techniques (hard-copy and digital)
- Knowledge of advanced business writing skills, including drafting, editing, proofreading, formatting and finalizing documents
- Knowledge of correct English usage, grammar, spelling, punctuation and vocabulary
- Knowledge of interpersonal skills using tact, patience and courtesy
- Knowledge of advanced knowledge of Microsoft products, including Word, Excel, PowerPoint, Publisher, Visio, etc.
- Knowledge of publication editing, design and dissemination (hardcopy and digital) for all Technology Services-generated publications, including training materials
- Knowledge of methods of researching, organizing, analyzing and synthesizing numerical and written information
- Experience with Google’s G-suite products, including Docs, Sheets, Slides, Sites, Drive, Forms, Groups, etc.
- Experience with project management software (i.e. Microsoft Project, Smartsheet, Asana, BaseCamp, Slack, etc.)
- Experience with helpdesk ticketing systems
- Experience with inventory systems
- Experience with email systems and with email dissemination tools (i.e. MailChimp, Constant Contact, Freshmail, AWeber, etc.)
- Experience with database software applications (i.e. Microsoft Access, Filemaker Pro, etc.)
- Experience with miscellaneous business productivity tools (Doodle, web conferencing tools, SurveyMonkey, etc.)
- Experience with basic CMS products to maintain content on websites
- Ability to actively listen to the needs of clients and collaborate in working with others internally and externally
- Ability to clearly present information through oral presentation in one-on-one and small group settings; write clearly and effectively for a wide variety of readers
- Ability to work effectively and respectfully with individuals from a wide range of backgrounds and occupations while building credibility and rapport
- Ability to identify problems, review information sources, develop and evaluate opinions and implement solutions
- Ability to organize tasks and develop action plans leading to specific goals; work independently; meet schedules and deadlines
- Ability to understand applicable laws, codes, rules, regulations, policies and procedures
- Ability to complete work with many interruptions
- Ability to understand basic technology concepts; technical aptitude to allow for the learning of how to use new applications and programs in carrying out job responsibilities; ability to engage in conversation with technical and non-technical staff members regarding basic technology issues
Physical Requirements: Applicants must possess the physical abilities outlined below with or without accommodation. San Mateo County Office of Education will consider reasonable accommodation requests.
- Hearing and speaking to exchange information in person and on the telephone
- Seeing to read a variety of materials
- Dexterity of hands and fingers to operate a computer keyboard
- Sitting or standing for extended periods of time
- Bending at the waist, kneeling, or crouching to file materials
Examination Process: The examination process for this classification will consist of:
- A review of application materials, including supplemental questionnaire, for education, training, experience, completeness, and accuracy
- A written examination (anticipated date- March 7, 2019)
- An oral board examination (anticipated date- March 19, 2019)
Only the highest qualified candidates will be invited to attend the examinations.
Applicants will be notified of screening and examination results by e-mail or letter.
Personnel Commission
101 Twin Dolphin Drive
Redwood City, CA 94065
650-802-5300
classifiedjobs@smcoe.org
http://www.smcoe.org/employees-and-employment/personnel-commission
Proof of citizenship or legal status will be required upon offer of employment.
San Mateo County Office of Education provides equal employment opportunity to all qualified persons. The recruitment, testing, and hiring of all personnel will be without regard to race, ancestry, national origin, age, color, creed, religion, sex, gender identity or expression, sexual orientation, marriage status, medical condition, physical or mental disability, genetic characteristics, or veteran status.