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TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.
 

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

TO VIEW JOB ANNOUNCEMENT, CLICK JOB PDF OR JOB ANNOUNCEMENT URL BELOW.

The County of San Mateo, Office of Public Safety Communications is looking for positive, professional, mature, enthusiastic, flexible and responsible individuals for 911 Communications Calltaker positions.

911 Calltakers perform a variety of telephone and computer aided operational duties in performing call taking of law enforcement, fire, and emergency medical dispatch (EMD) calls, and other public service agency calls including non-emergency and business-related calls. 

911 Communications Calltaker is an entry level classification. It is distinguished from 911 Communications Dispatcher I in that latter also performs radio responsibilities in addition to call taking. Additionally, the incumbent in the 911 Communications Dispatcher I is expected to learn the more difficult or responsible duties typically assigned to the position in the next higher class of 911 Communications Dispatcher II. In order to promote to the 911 Communications Dispatcher Series, incumbents in the 911 Communications Calltaker classification must apply for the position when it is available and successfully pass recruitment and examination for said position.

Rarely will you ever get a chance to meet the hundreds of people who call for help, yet they'll depend on your voice, your directions, and your knowledge to get through an emergency. No day is ever routine - one call may be a minor traffic accident, while the next is a frantic voice screaming for help. Both will be depending on your calm, firm voice and direction until help can arrive. Using state-of-the-art equipment and training, you'll provide the excellent service and security people have come to expect from San Mateo County Dispatch.

To be considered for this position, you must have:

• Completed the POST Entry-Level Dispatcher Selection Test Battery (POST Dispatcher Test) with a minimum T-score of 52 within one year of date of application OR taken and passed the 'CritiCall' exam within one year of date of application. All applicants are responsible for obtaining and submitting their own test scores at the time of application.   For candidates seeking a local resource for testing, please contact The South Bay Regional Public Safety Training Consortium (The Academy) at www.theacademy.ca.gov and self-enroll to take the required test prior to applying for this position. Test dates are limited so please contact The Academy as soon as possible.

For more information about the County of San Mateo Office of Public Safety Communications, visit our website at http://911.smcgov.org.

https://jobs.smcgov.org/911-communications-calltaker/job/7605439

The Palo Alto Communications Center is seeking highly motivated, positive, and people-oriented candidates for part-time per diem Public Safety Dispatcher positions. Shift coverage is needed on day, swing, and overnight shifts. This position is only open to candidates with one or more year(s) of experience as a Public Safety Dispatcher in California in the previous five (5) years. Per Diem Public Safety Dispatchers must commit to working a minimum of one (1) shift per month.

The Palo Alto Communications Center provides Police, Fire, and Medical dispatch services for the cities of Palo Alto and Stanford, California. PA Communications also provides dispatch services for Palo Alto Utilities, which owns and operates its own gas, electric, water, sewer, refuse, storm drain, and dark fiber Internet services. Finally, the center provides dispatch for Palo Alto Animal Services, serving the communities of Palo Alto, Los Altos, and Los Altos Hills. Our Communications Center is an exciting, diverse and customer-service focused environment. It is the 3rd busiest dispatch center in Santa Clara County.

Purpose of Classification:
Under general supervision, the part-time Public Safety Dispatcher dispatches emergency and non-emergency equipment and personnel in response to calls for service including Police, Fire, Ambulance, Utilities, Public Works, and Animal Control services; provides information to the public; provides information to user agencies.

Distinguishing Characteristics:
This is a part-time classification of the Public Safety Dispatcher series and receives general direction from the Lead Public Safety Dispatcher. This position performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from the Public Safety Dispatcher II journey level classification by its part-time non-benefited status.

Essential Duties

ESSENTIAL DUTIES:
This is the journey level classification of the Public Safety Dispatcher series and performs the full range of dispatch duties with a high degree of independence. Incumbents receive requests for assistance; evaluate criticality and type of response needed; dispatch personnel to assist with the reported situation; monitor the situation for changes and safety of personnel for the duration of the response. Work is often performed under pressure. This class is distinguished from Public Safety Dispatcher.

Related Functions:

• Prepare special reports as may be required assigned.
• Perform related duties as assigned.

Minimum Qualifications

MINIMUM QUALIFICATIONS:
 

• High School graduate or GED
• Ability to type 35 words per minute into a computer terminal
• Ability to clearly read, write, and spell in English
• Ability to project in a clear and distinct speaking voice
• Ability to distinguish and interpret different colors on computer monitors
• Dispatching experience comprised of one year or more of law enforcement or fire dispatch in the previous five (5) years
• Possession of a California P.O.S.T. Basic Dispatcher certificate
• Experience with CAD (Computer Aided Dispatch)
• Experience with Emergency Medical Dispatch and an EMD certificate from the International Academies of Emergency Dispatch preferred
• Commitment to work a minimum of one (1) shift per month

Knowledge, Skills and Abilities:

• Considerable knowledge of functions of law enforcement, fire, paramedical care and other emergency services.
• Knowledge of terminology used in emergency radio and telephone communications.
• Knowledge of basic record keeping principles and practices..
• Ability to maintain good working relationships in servicing all levels of City government and user agencies.
• Ability to successfully work within the City's philosophy of customer service.
• Ability to work under pressure in response to emergency situations.
• Good interpersonal communications and public contact skills.
• Ability to read and interpret conventional and automated maps.
• Ability to work rotating shift/hours, including nights, holidays and weekends.
• Ability to pass drug test as mandated by the Department of Transportation anti-drug program.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities which may include sitting for extended periods of time and operating assigned dispatch equipment.
• Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions..
• Ability to make sound decisions in a manner consistent with the essential job functions.

Selection Process Includes:

• Online application with the City of Palo Alto
• Completion of the P.O.S.T. Personal History Statement – Public Safety Dispatcher
• Interview with Public Safety Communications Manager
• Comprehensive Police Background Check
• Polygraph Test
• Psychological Test
• Medical Exam
• Chief's Interview

Working Conditions:

Work in an office environment; sustained posture and intense attentiveness for prolonged periods.

TO VIEW THE JOB ANNOUNCEMENT, CLICK 'JOB PDF' BELOW.

TO VIEW THE JOB ANNOUNCEMENT, CLICK 'JOB PDF' BELOW.

The Menlo Park Police Department demands the highest level of professionalism from its employees. We maintain that employee contact with the public should inspire respect and generate cooperation and approval from the public we serve.

The Menlo Park Police Department strives to provide the best possible police services. For more than 80 years, our department has worked hard every day to protect those who live, work and visit the City of Menlo Park. We achieve this through crime suppression and problem solving, crime analysis and development of crime prevention strategies.

The City of Menlo Park is currently accepting applications from motivated individuals who can meet the challenge of a fast-paced multitasking environment.  Successful Police Recruit candidates will actively participate in the P.O.S.T. (Commission on Peace Officer Standards and Training) prescribed police academy training program.  Upon successful completion of the academy program, incumbents of this non-sworn temporary classification may be appointed to the sworn classification of Police Officer.