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The City of San Mateo Human Resources Department is looking for a Human Resources Technician
Why Join our Department?
The Human Resources Department is seeking qualified candidates for the position of Public Services Specialist - Confidential.
The City of San Mateo Human Resources Department is looking for a Human Resources Technician
Why Join our Department?
The City of San Mateo’s Human Resources Department recruits and supports high-performing employees who work as one to serve the San Mateo Community. We are looking for a forward-thinking professional with a passion for Human Resources to join our team. This is an outstanding opportunity to join a dynamic and diverse organization and make valuable contributions for the benefit of the City of San Mateo’s dedicated employees. You will work with motivated, intelligent, and creative people.
Look to some of the reasons why the City of San Mateo is a great place to work: https://www.youtube.com/watch?v=_GTIzeSpc_g
What You’ll Do
The Human Resources Technician provides a wide variety of technical human resource work in a variety of program areas including employee/labor relations; benefit administration; recruitment and selection; compensation; human resources information systems database analysis and report writing. Duties include administering employee benefit programs; maintaining enrollments; counsel employees and supervisors on City policies, procedures and collective bargaining agreements; process a multitude of employee transactions such as appointments, promotions, leaves, acting pay; proctor test administration for a variety of classifications; orientate oral panel members on examination guidelines; gather and assemble data in preparation of routine or custom and special HRIS reports; respond to employee inquiries regarding benefit eligibility.
You will help implement our new HRIS system (Workday) to enhance human resources functions citywide. This is an exciting opportunity for a creative, collaborative, innovative person who embraces new technology and continuous improvement.
You will provide support to labor negotiations and performance management and assist with the Employee and Labor Relations Division.
For a complete list of duties, reference our job specifications at www.cityofsanmateo.org
The Human Resources Department is seeking qualified candidates for the position of Public Services Specialist - Confidential.
As the Public Services Specialist (PSS), you will join a dynamic team of innovative, creative, and cutting-edge human resources professionals. With a welcoming attitude and friendly smile, you will be the “face” of the Human Resources Department (HR) as the initial contact for County employees, retirees, and the public contacting HR in person, by telephone, and by email. A keen interest in public service and the field of human resources and a demonstrated experience working successfully at the receptionist’s desk of a busy organization are hallmarks for fulfilling, purposeful work in this position.
At the receptionist’s desk, you will greet job seekers coming in for interviews and examination processes, manage the waiting area, and help put job candidates at ease. In addition, you will assist employees and retirees who have appointments to discuss their medical, dental, vision, and other benefits. You will also support the various HR divisions with standard and more complex clerical work including assisting with preparations for Service Awards for employees, assisting the Jobs for Youth team with their empowering events, coordinating ordering office supplies and facilities requests, retrieving and sorting mail, and assisting Learning and Development with the Tuition Assistance program. In addition, you will help prepare for HR and County sponsored activities including wellness events, Women’s Hall of Fame, and Transgender Day of Remembrance to name a few. Also, you will provide verbal verification of employment for current employees.
Critical skills include the ability to:
Communicate clearly and concisely in an amicable manner.
Manage a multi-line telephone system and use Voice over Internet Protocol system.
Greet and screen individuals by telephone and in person.
Take messages and route them to the appropriate employees.
Give directions and answer questions regarding County services, sometimes under difficult or stressful circumstances.
Provide specific information regarding the functions, activities, and programs of HR.
Maintain a knowledge base of the services and functions provided by the departments throughout the County.
Schedule and coordinate conference rooms and meetings and facilitate catering orders.
Effectively and efficiently use the Microsoft Office Suite and learn new computer systems and software including our HR Systems – Workday, Learning Management System, NeoGov and Wellness Portal PreventionCloud
Provide clerical support on a variety of complex tasks.
Coordinate service calls with County Departments and vendors.
Sort mail, order office supplies, maintain calendars, and complete other duties as assigned.
The ideal candidate will be able to adapt to frequent interruptions, speak in a clear, concise, courteous, and cheerful manner, use appropriate initiative, sound judgment, and tact to handle sensitive discussions and interactions with others, relate well with individuals of diverse ethnic, cultural, and socio-economic background, manage tension-filled situations effectively, work well under stress, maintain the attitude of providing excellent customer service at all times, and function as an integral member of our Human Resources team.
Though not required, fluency in a second language is desired. Positions designated as bilingual receive additional pay in the amount of $70 bi-weekly.
The Public Services Specialist position is a Confidential position. A 5% allowance is added to the salary for this position, making the annual salary range $59,536 - $75,437.
This is a full-time permanent position with in-person hours, Monday through Friday, from 8:00 AM to 5:00 PM. Starting April 2024, the Human Resources Department will join five other departments in moving into the County’s newly built office building at 500 County Center, in Redwood City. This beautiful new, state-of-the-art building has all the amenities of a modern workplace including an on-site café and gym. It is an exciting time to join our team!
The Human Resources Department
The individual selected for this position will join a team of committed HR colleagues dedicated to supporting the 6000+ employees who make up our workforce and who provide exceptional services to the residents and businesses in San Mateo County.
The Human Resources Department is characterized as a friendly environment where staff members go above and beyond to find answers and solutions to any challenges or problems our employees encounter. Though the work can be busy, staff members approach it with an energetic smile and a willingness to “go the extra mile”. Our hallmark is to create a remarkable experience for our employees and customers.
Our mission is to attract, develop, and retain a high performing and diverse workforce and promote a positive employee experience that maximizes individual potential and well-being leading to exceptional service to the community we serve. Our department prides itself on its excellent reputation for being a leader in best practices in human resources.
The Department has a staff of 83 regular employees and an annual budget of $25 million. Our divisions include HR Strategic Support and Partnerships, Classification and Compensation, Employee Benefits and Wellness, Employee and Labor Relations, Equal Employment Opportunity and Diversity, Equity, and Inclusion, HR Information Management, Learning and Development, Organizational Development and Communication, Procurement, Risk Management and Safety, Talent Acquisition. The department manages several internal service funds with a combined budget of more than $155 million for benefits, workers’ compensation, general liability, and other insurance programs.
This position reports to the HR Director’s Executive Secretary and is part of the HR Strategic Support and Partnerships Division.
QUALIFICATIONS
Education and Experience: Any combination of education and experience that would likely provide the required knowledge, skills and abilities is qualifying. A typical way to qualify is equivalent to either:
One year receptionist and telephone operations experience or two years general clerical experience in a business office.
APPLICATION/EXAMINATION
Open and Promotional. Anyone may apply. Current County of San Mateo employees with at least six months (1040 hours) of continuous service in classified regular, probationary, Confidential or Management extra-help/limited term, or SEIU or AFSCME represented extra help/limited term positions prior to the final filing date will receive five points added to their final passing score on this examination.
~ TENTATIVE RECRUITMENT SCHEDULE ~
Deadline for Applications: March 28, 2024
Application Screening: March 29 – April 2, 2024
Panel Interview: April 10 and /or 11, 2024
Department: Municipal Transportation Agency
Job class: 9174-Manager IV, Municipal Transportation Agency
Starting salary range: $148,304.00 - $189,306.00 (Range A)
Role type: Permanent Exempt What does this mean?
Hours: Full-time
About:
Position Description:
Under the direction of the Chief People Officer, the Human Resources (HR) Compliance Manager oversees and coordinates agencywide compliance related to federal, state and local regulations on drug and alcohol testing, driver’s license, medical certifications and substance abuse programs, as they apply to safety sensitive positions. The HR Compliance Manager will be primarily responsible for managing, organizing and directing the work of the San Francisco Municipal Transportation Agency’s (SFMTA) HR compliance programs, which include License & Medical compliance and the Substance Abuse Program.
Examples of Important and Essential Duties:
Nature of Work:
Candidate must be willing to work a 40-hour work week as determined by the SFMTA, on-call support, and occasional weekend and holiday work as needed.
Role descriptionAPPOINTMENT TYPE: Permanent Exempt - This position is excluded by the Charter from the competitive Civil Service examination process and shall serve at the discretion of the Appointing Officer.
Application Opening Date: March 1, 2024
Application Filing Deadline: April 19, 2024
Recruitment ID: PEX-9174-145500
Annual Salary: $148,304 and $189,306
Please Note: A resume and cover letter must be attached to the online application.
How to qualifyMinimum Qualifications:
Substitution:
Additional qualifying experience in Human Resources or Mass Transit as described above may be substituted for the required education on a year-for-year basis. One year (2000 hours) will be considered equivalent to 30-semester units/forty-five (45) quarter units.
Notes:
1. Applicants must meet the minimum qualifications by the final filing date unless otherwise noted.
2. One (1) year full-time experience is equivalent to 2000 hours. (2000 hours of qualifying work experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) hours per week are not included in the calculation to determine full-time experience.
Additional Requirements:
Once appointed, the incumbent for this position will be expected to obtain a Department of Transportation (DOT) Drug and Alcohol certification within 6 months of the hire date.
Desirable Qualifications:
The stated desirable qualifications may be used to identify candidates advancing to the interview process and/or to identify job finalist(s) at the end of the selection process when referred for hiring.
Verification:
Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. More information can be found at: https://sfdhr.org/information-about-hiring-process#verification. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco.
Selection Process:
Applications will be screened for relevant qualifying experience. Additional screening mechanisms may be used to determine candidates' qualifications. Only those applicants who most closely meet the needs of the Agency will be invited to move forward in the selection process.
This recruitment may be utilized to fill similar positions in this classification at SFMTA.
For questions or inquiries, please contact: Michelle Serrano-Nacorda, Human Resources Analyst at michelle.serrano-nacorda@sfmta.com
The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.