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Hours: Casual non-benefited employees are limited to working no more than twenty-five (25) hours per week and no more than 900 hours in a fiscal year (July 1-June 30). Varying shifts are available including Monday through Friday between 8:30 a.m. and 8 p.m. and Saturdays and Sundays from 8 a.m. to 6 p.m.

Under general supervision, individuals assigned to this classification assist the organization to develop and design reports, websites, social media collateral and other marketing and presentation materials. This classification focuses on the development of written and graphic representation for division or department materials. Individuals in this classification are primarily focused on enhancing the Division’s social media presence, developing all written material, performing administrative tasks, attending fairs and events to promote Recreation Services programs; and perform/ related work as required.

This position is characterized by developing new and innovative marketing collateral with limited structure or routine work. Work assignments are performed in collaboration with various divisions and levels of staff, independently, with responsibility for following through on development. Contacts are regularly made both internally and externally at all levels of the organization involving tact, discretion, good listening and customer service skills. The position requires creative ability, knowledge of how to generate graphics using The Adobe Suite, Canva, Microsoft Publisher, Word and Excel and the ability to exercise a reasonable degree of independent judgment. This classification assists with development and implementation of standards for consistency in materials, written and posted on the internet. Additionally, the position requires good written communication skills, public relations, interpersonal, and problem-solving skills and abilities. The Marketing Associate receives direction from program supervisors and management staff.

Essential Job Functions

(May include, but are not limited to, the following):

• Design and produce effective collateral for digital and print to promote programs, events and services
• Design and produce graphics materials using computer-based and traditional methods to meet organizational standards and deadlines
• Produce highly creative work within an established organizational style
• Edit electronic newsletter articles and blurbs, program descriptions for activity guide/fliers/online descriptions and social media posts
• Follow all City standards related to branding and writing (Associated Press style), or as otherwise directed, and meet deadlines
• Develop written content and edit for brochures, reports, logos and other marketing and presentation materials
• Consult with City staff and provide technical coaching and training to colleagues
• Participate in the planning, development and production of written and graphics materials
• Assist staff in the development of presentations using PowerPoint and other presentation software
• Create, develop and monitor posts and comments for social media accounts
• Represent the division at community outreach events (such as fairs, special events, etc.) by promoting community services programs and services
• Perform other duties as required

WORKING CONDITIONS
Position is required to work on the Community Center campus and may not work from home. Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, bending, squatting and stooping in the performance of daily activities. The position also requires grasping, repetitive hand movement and fine coordination when using a computer keyboard. Additionally, the position requires near and far vision when reading and using a computer. Acute hearing is required when providing phone and personal service. The need to lift, push and pull files, paper and documents weighing up to 25 pounds also is required. Some of these requirements may be accommodated for otherwise qualified individuals requiring and requesting such accommodations.

Minimum Qualifications

Education and Experience:
The minimum qualifications for education and experience can be met in the following way:

• A bachelor's degree from an accredited college or university in marketing, communications, graphic arts or a closely related field; AND
• One year of related work experience that provides the required knowledge and abilities.

Knowledge of:

• Computer programs utilized in the production of marketing collateral; specifically, the Adobe Creative Suite, Canva, Microsoft Publisher, Word, Excel and PowerPoint
• Dynamics of development of social media sites
• Basic principles of graphic design
• The Associated Press writing style

Ability to:

• Follow general instructions, directions and procedures;
• Accomplish assigned work and administrative tasks working independently or with a minimum of supervision;
• Process information and data in a relevant manner to reach reasonable conclusions and make practical decisions;
• Demonstrate flexibility of style relative to specific job assignments, working environments, shift schedules and hours;
• Interact well as part of a team;
• Perform relatively complex computer applications;
• Communicate with high proficiency in both written and spoken English;
• Use independent reasoning to solve programs of moderate complexity:
• Perform the essential functions of this position.

Skill in:

• Utilizing a personal computer and software relevant to this classification·
• Working effectively with others, as a contributing group or team member on multiple assignments
• Establishing and maintaining effective work relationships with a variety of people, including City staff, the public and outside consultants;
• Prioritize assignments and workload appropriately and responding to multiple deadlines
• Perform other duties as required

Licenses/Certifications: Possession and continued maintenance of a valid class C CA driver's license and a safe driving record.
 
DESIRABLE QUALIFICATIONS

• Previous experience in writing marketing collateral, graphic design and social media collateral

Application Process

If you are interested in this opportunity, please submit a completed application and responses to the supplemental questions to the Department of Human Resources.

City application forms, completed in full and responses to the supplemental questions are required. Candidates are asked to fully describe any training, education, experience and/or skills relevant to this position. Resumes are not accepted in lieu of the application, please do not indicate "see resume." Electronic applications may be submitted online through the City's employment page; go to Sunnyvale.ca.gov, Search: Jobs. Late or incomplete applications will also not be accepted. Please submit application materials as soon as possible to be considered for this position as this job posting may close without notice. 
 

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.  

Must be 18 years of age or older to apply for this position. 

DEFINITION: Under the supervision of the Teen Coordinator, provide leadership and supervision of teens             as a positive role model in their afterschool program. Must have the ability to plan and implement daily tasks and develop curriculum. Program hours are Monday, Tuesday, Thursday from 3-6pm, Wednesdays from 2-6pm and Fridays from 3-5pm. Teen Director is required to work occasional evenings and weekends for special events. Approximately 15 hours per week with the potential for more hours.

QUALIFICATIONS & EXAMPLE OF DUTIES:

• Applicants must be 18 years or older.
• Ability to engage with teens ages 1014.
• Minimum of two years' experience in childcare, educational or childhood development OR a degree in Education or Recreation.
• Plan, organize and execute one themed activity daily Mondays through Thursday.
• Possess strong leadership in one or more of the following areas: arts and crafts, sports, music, special events, multimedia.
• Maintain structure and discipline while encouraging teens to participate and enjoy the program.
• Train, supervise and delegate tasks to other staff members.
• Perform daily responsibilities and maintain a clean, safe environment.
• Ability to take direction from supervisors.
• Communicate appropriately with parents/guardians of teen members.
• Enforce rules and policies of the Teen Zone Program as well as those of the Community Center and Recreation Department.
• Establish and maintain effective working relationships with coworkers, other agencies and the general public.

TRAINING & EXPERIENCE: Teen Zone Director will lead Teen Zone, a daily drop-in program for local middle school students. While on duty, Teen Director may be responsible for check-in and check-out of participants, oversee an in-house snack bar, and facilitate set-up of the Teen Zone game room (including setting up video games, ping pong table, quiet homework spaces, and more). Light cleaning duties will be expected.

CERTIFICATIONS: Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency or be willing to obtain one within the first six weeks of hire. 

PHYSICAL REQUIREMENTS: Must be able to lift 50 lbs.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review.

EQUAL OPPORTUNITY EMPLOYER: The City of Mill Valley is committed to a comprehensive affirmative
action employment program and actively seeks applications from both sexes, ethnic minorities, and individuals with disabilities, US Veterans and qualified persons of all ages. Candidates receiving a conditional job offer must pass a pre-placement DOJ fingerprint/background review before starting work.

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.  

Must be 15 years of age or older to apply for this position. 

DEFINITION: Under supervision of the Teen Coordinator and Teen Director, provide supervision of teens as
well as be a positive role model and assist with activity planning and implementation. Program hours are Monday, Tuesday, Thursday from 3-6pm, Wednesdays from 2-6pm and Fridays from 3-5pm. Teen Director is required to work occasional evenings and weekends for special events. Approximately 15 hours per week with the potential for more hours.

QUALIFICATIONS & EXAMPLE OF DUTIES:
Ability to motivate & interact with teens ages 10-14.
Possess strong leadership skills in one or more of the following areas: art, crafts, sports,
special events, multi-media.
Lead teen activities.
Create & maintain a positive environment in the Teen Zone Program.
Maintain structure and discipline within a group setting, while encouraging and promoting student
participation in a positive manner.
Take direction from supervisors.
The ability to speak English clearly and understandably.
Perform related duties as required.
Have strong customer service skills and the ability to deal tactfully and courteously with the public.
Work unassisted with a minimal supervision.
Establish and maintain effective working relationships with parents, co-workers, other agencies and the
general public.

TRAINING & EXPERIENCE: Teen Aide will assist in leading Teen Zone, a daily drop-in program for local
middle school students. While on duty, Teen Aide may be responsible for check-in and check-out of participants, oversee an in-house snack bar, and facilitate set-up of the Teen Zone game room (including setting up video games, ping pong table, quiet homework spaces, and more). Light cleaning duties will be expected.

PHYSICAL REQUIREMENTS: Must be able to lift 50 lbs.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review.

EQUAL OPPORTUNITY EMPLOYER: The City of Mill Valley is committed to a comprehensive affirmative
action employment program and actively seeks applications from both sexes, ethnic minorities, and individuals with disabilities, US Veterans and qualified persons of all ages. Candidates receiving a conditional job offer must pass a pre-placement DOJ fingerprint/background review before starting work.

Are you looking for a great opportunity to connect with your community? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our Mill Valley youth?  If you answered yes, then you belong with Mill Valley Recreation! With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and apply your skills through direct hands-on experience in a professional and fun environment.  

Must be 17 years of age or older to apply for this position. 

DEFINITION: Under general supervision, provide for the well-being and safety of children with special needs in a fun, summer camp environment.  Collaboratively with the wider Arts and Recreation department, we strive to have a meaningful impact on the lives of our participants while providing creative programs offered in an inclusive, fun, and innovative environment.

EXAMPLES OF DUTIES:

The following duties are essential to the success of this position:

• Demonstrate excellent customer service and communicate effectively with co-workers, parents, and campers. 
• Possess strong leadership skills in one or more of the following areas: arts, crafts, sports, playground games, drama, songs/music, nature or special events. 
• Manage the task of checking in and checking out each child to the proper guardian. 
• Encourage good behavior and appropriate manners. 
• Encourage active play, read books and provide a safe and nurturing environment. 

• Ability to lead groups of campers in various day camp activities and help with transitions between activities. 
• Motivate campers through example. 
• Must be a team player and have the ability to work independently with minimum supervision. 
• Create and maintain a positive day camp environment for campers with special needs. 
• Accurately maintain attendance records and head counts. 

• Practice proper hygiene, with oneself and children, to deter the spread of disease (colds, flu, etc.). 
• Respond professionally to emergencies, provide care according to the level of training.  
• The ability to speak English clearly and understandably. 
• Perform related duties as required. 

TRAINING & EXPERIENCE: Any combination of education, training, and experience that provides the required knowledge, abilities.

PHYSICAL REQUIREMENTS: Must be able to react quickly to emergencies and perform required lifesaving skills.

PRE-EMPLOYMENT CONDITIONS: Candidates must be 17 years of age or older.  Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must be comfortable calling 911 in an emergency and providing care according to the level of training.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.  

Must be 18 years of age or older to apply for this position. 

** If you are 17 years of age or younger, please contact Youth & Teen Supervisor, Yukie Sano at: ysano@cityofmillvalley.org.

DEFINITION: Under general supervision, plan, organize and provide leadership for children grades 1st – 5th . for an onsite afterschool program. Program hours are M, T, Th, F PM 2:30pm – 5:30pm and Wed. 1:30pm – 5:30pm Approximately 15 – 20 hours a week.

EXAMPLES OF DUTIES:

• Demonstrate excellent customer service and communicate effectively with co-workers, parents, and children. 
• Possess strong leadership skills in one or more of the following areas: art, crafts, sports, drama, cooking.
• Manage the task of checking in and checking out each child to the proper guardian.
• Encourage good behavior and appropriate manners.
• Encourage active play, read books and provide a safe and nurturing environment.
• Implement and lead appropriate activities for 1st – 5th grade aged children.
• Supervise play activities and ensure the safety of the children during such activities.
• Supervise and engage students during the afterschool program hours.
• Motivate participants through example.
• Must be a team player and have the ability to work independently with minimum supervision.
• Create and maintain a positive afterschool environment.
• Accurately maintain attendance records.
• Practice proper hygiene, with self and children, to deter the spread of disease (colds, flu, etc).
• Render first aid in case of minor injuries.
• Ability to communicate clearly both orally and in writing.
• The ability to speak English clearly and understandably.
• Perform related duties as required.

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

Are you looking for a great opportunity to connect with your community while investing in your future? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our greater Mill Valley community?  If you answered yes, then you belong with Mill Valley Recreation!  With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and, apply your learning through direct hands-on experience.  

Must be 18 years of age or older to apply for this position.

** If you are 17 years of age or younger, please contact Youth & Teen Supervisor, Yukie Sano at: ysano@cityofmillvalley.org.

DEFINITION: Under general supervision the aide assists in planning, organizing, and implementing preschool programming for children ages 3-5 years old. Program hours are M-F PM 8:30am – 1:00pm and/or MWF 8:30am - 1:00pm. Approximately 15 – 30 hours a week. Substitute and floating positions also available 8:30am - 1:00pm. 

EXAMPLES OF DUTIES:

• Assists in the development, coordination, planning, implementing and supervising the day-to-day activities, themes and special events for an ongoing preschool program.
• Create and maintain a safe, challenging and creative environment.
• Supervise and engage preschool students during preschool hours.
• Demonstrate excellent customer service and communicate effectively with co-workers, parents, and children.
• Maintain registration, attendance, and activity records; ensure the proper pick-up/drop-off of children. 
• Encourage good behavior, appropriate manners, read books and provide a safe and nurturing environment.
• Implement and lead appropriate activities for preschool-aged children.
• Possess strong leadership skills in one or more of the following areas: art, crafts, sports, drama, cooking.
• Motivate children by example; create and maintain a positive environment.
• Must be a team player and have the ability to work independently with minimum supervision.
• Practice proper hygiene, with self and children, to deter the spread of disease (colds, flu, etc).
• Render first aid in case of minor injuries.
• Ability to communicate clearly both orally and in writing.
• The ability to speak English clearly and understandably.
• Perform related duties as required.

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidate must provide a TB negative test result document. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

Are you looking for a great opportunity to connect with your community? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our Mill Valley youth?  If you answered yes, then you belong with Mill Valley Recreation! With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and apply your skills through direct hands-on experience in a professional and fun environment.  

Must be 15 years of age or older to apply for this position. 

** If you are 14 years of age or younger, please contact Youth & Teen Supervisor, Yukie Sano at: ysano@cityofmillvalley.org.

DEFINITION: Under general supervision, provide for the well-being and safety of children in a fun, summer camp environment.

EXAMPLES OF DUTIES:

• Demonstrate excellent customer service and communicate effectively with co-workers, parents, and campers. 
• Possess strong leadership skills in one or more of the following areas: arts, crafts, sports, playground games, drama, songs/music, nature or special events. 
• Manage the task of checking in and checking out each child to the proper guardian. 
• Encourage good behavior and appropriate manners. 
• Encourage active play, read books and provide a safe and nurturing environment. 

• Ability to lead groups of campers in various day camp activities. 
• Motivate campers through example. 
• Must be a team player and have the ability to work independently with minimum supervision. 
• Create and maintain a positive day camp environment. 
• Accurately maintain attendance records. 

• Practice proper hygiene, with oneself and children, to deter the spread of disease (colds, flu, etc). 
• Respond professionally to emergencies, provide care according to the level of training.  
• The ability to speak English clearly and understandably. 
• Perform related duties as required. 

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

Are you looking for a great opportunity to connect with your community? Do you want to see first-hand what it’s like to engage in active, multi-generational work that directly contributes to the well-being of our Mill Valley youth?  If you answered yes, then you belong with Mill Valley Recreation! With our team, you will create memorable experiences while cultivating new and lasting connections within our greater Southern Marin Community. You will have the opportunity to grow and learn through consistent, quality training and apply your skills through direct hands-on experience in a professional and fun environment.   Must be 18 years of age or older to apply for this position. 

DEFINITION: This position reports to the Recreation Coordinator and/or Supervisor managing youth programs. This position involves a high level of management, coordination, and good communication skills. As Camp Director, you will oversee plans, direct and coordinate the daily activities and staff for Mill Valley Recreation Department and Community Center Summer Day Camp Program. You will may have up to 15 part-time staff reporting to you at one time, you may be required to lead the entire camp in coordination and planning on a daily/ weekly basis and you may be asked to arrive early or stay late to oversee/ assist with camp prep and cleaning up. This position requires a commitment to Mill Valley Summer Camp programming and may be between a 20 to 40 hour a week position. 

EXAMPLES OF DUTIES:

• Ability to develop, coordinate, plan, implement and supervise the day-to-day activities, themes and special events for an ongoing summer day camp. 
• Create and maintain a safe and creative camp environment. 
• Demonstrate excellent customer service and communicate effectively with co-workers, parents, and campers. 
• Supervise, direct and motivate subordinate camp counselors and counselors-in-training. 
• Maintain registration, attendance, and activity records; ensure the proper pick-up/drop-off of campers.  

• Encourage good behavior, appropriate manners and active play by both staff and campers.  
• Possess strong leadership skills in one or more of the following areas: arts, crafts, sports, playground games, drama, songs/music, nature or special events. 
• Ability to lead groups of campers in various day camp activities. 
• Motivate staff and campers through example. 
• Must be a team player and have the ability to work independently with minimum supervision. 

• Practice proper hygiene, with oneself and children, to deter the spread of disease (colds, flu, etc). 
• Respond professionally to emergencies, provide care according to the level of training.  
• Ability to communicate clearly both orally and in writing. 
• Ability to speak English clearly and understandably. 

TRAINING & EXPERIENCE: Any combination of education, training, and experience, which likely provides the required knowledge and abilities.

PRE-EMPLOYMENT CONDITIONS: Candidates receiving a conditional job offer must pass a pre-placement fingerprint review. Candidates must possess a current CPR/AED and First Aid certificate and be comfortable calling 911 in an emergency.

SPECIAL PAY INCENTIVES:

• Paramedic Pay: 5% Incentive Pay. Plus, the EMT/Paramedic Pay Pilot Program that runs through 6/30/2025 provides Paramedics with an additional 5% incentive pay. 
• Longevity Pay: 3% after 5 continuous years of service; 3% after 10 continuous years of service (total of 6%)
• Holiday Pay: 2% per pay period in lieu of observing time off for legal holidays.

The Department

The Suisun City Fire Department was established in 1861. The men and women of SCFD take great pride in the customer service that they provide to all who live, work and travel through Suisun City. SCFD is a mission-driven fire agency that remains focused on customers and safety. It is our goal that all members strive to attain a synergistic balance of education, training, and experience to provide excellent emergency management on every call. SCFD is a combination agency staffed with both full-time and volunteer fire personnel. We currently operate two Type 1 Fire Engines, one Type 3 Fire Engine, Ladder Truck, three Command Vehicles, one Type 5 Fire Engine, Zodiac Rescue Boats, and one USAR Trailer.  The Suisun City Fire Department is an ALS (Paramedic) level department, supported by Medic Ambulance for transport services. Station 47 is staffed 24 hours a day, 7 days a week.

The Position

The ideal candidate will have well-developed technical skills in the operation and maintenance of fire equipment and apparatus, and be self-motivated, team-oriented, embrace diversity and exercise sound judgment. Work requires a good understanding of first aid techniques and lifesaving methods. The nature of the work requires that the incumbent establish and maintain positive, cooperative working relationships within their own department, other Suisun City personnel, and the general public on an ongoing basis.

Essential Job Functions

The following duties are typical for this classification. Incumbents may not perform all the listed duties and/or may be required to perform additional or different duties from those set forth below to address business needs and changing business practices.

• Operates, drives, and maintains pumps and all apparatus to effectively suppress fires.
• Assists with the overhaul, salvage, and cleanup operations at any incident.
• Delivers basic life support (BLS)/advanced life support (ALS) as a Paramedic.
• Answers general questions of the public and provides information.
• Performs related duties as assigned.

Per Diem Dispatchers will provide public safety dispatching at Levi's Stadium and/or Santa Clara Police/Fire Communications.

 

As an as-needed employee, this is an "at-will" position and there is no guarantee of hours. Hours are limited to 999 in a fiscal year or 960 hours in a fiscal year for retired CalPERS annuitants. 

 

THIS RECRUITMENT MAY BE USED TO FILL MULTIPLE POSITIONS IN THIS, OR OTHER DIVISIONS OR DEPARTMENTS BESIDES THE POSITIONS LISTED BELOW.  IF YOU ARE INTERESTED IN EMPLOYMENT IN THIS CLASSIFICATION, YOU SHOULD APPLY TO ENSURE YOU ARE CONSIDERED FOR ADDITIONAL OPPORTUNITIES THAT MAY UTILIZE THE APPLICANTS FROM THIS RECRUITMENT. MEETING THE MINIMUM QUALIFICATIONS DOES NOT GUARANTEE ADMITTANCE INTO THE EXAMINATION PROCESS.  ONLY THE MOST QUALIFIED CANDIDATES WHO DEMONSTRATE THE BEST COMBINATION OF QUALIFICATIONS IN RELATION TO THE REQUIREMENTS AND DUTIES OF THE POSITION WILL BE INVITED TO TEST OR INTERVIEW. 

 

 

 

Typical Duties

 

Duties may include, but are not limited, to the following:

• Operates base radio console equipment, transmitting and receiving routine and emergency messages
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines
• Dispatches appropriate emergency vehicles, equipment, and personnel in response to those requests, in accordance with established policies and procedures
• Coordinates emergency operations between various departmental personnel and equipment
• Operates data terminals for information pertaining to daily public safety operations and general emergency services
• Maintains written logs, files, and computer information in the prescribed manner
• Updates computer files and performs other clerical functions and tasks as directed
• Performs other related duties as assigned
• Receives emergency and routine requests for services from the public via 9-1-1, alternate emergency lines, and business lines

 

 

Minimum Qualifications

 

EDUCATION AND EXPERIENCE

Minimum Education Requirements: 

Graduation from high school or possession of a GED

 

Minimum Experience Requirements: 

• The equivalent of two (2) years of paid employment experience in public safety dispatching within the past five (5) years of which at least one (1) year included solo status; or
• Five (5) years of current paid employment with a public safety agency or private emergency medical services agency, with high level Computer Aided Dispatch (CAD), radio and/or telephone operation; or
• Successful completion of probationary period as a Public Safety Dispatcher I with the City of Santa Clara.

 

License/Certifications: 

Possession of a current P.O.S.T. Basic Dispatch certificate is required.

 

Other Requirements:  

• Incumbents must have the ability to work, as assigned, on schedules that may include Saturdays, Sundays, holidays, and non-traditional work hours.
• Must be able to perform all the essential functions of the job assignment.  All candidates will be required to pass a City background investigation, which will include fingerprinting and/or psychological testing.

 

 

Knowledge, Skills, and Abilities

 

Knowledge of:

• General public safety radio and telephone communications systems
• Police and fire emergency procedures
• Primary roads, streets, highways, major buildings, and public facilities within the City's boundaries

 

Skill In: 

• Reading and interpreting maps; and maintaining accurate records

 

Ability to: 

• Read, write, spell, and speak in clear, concise English
• Learn correct telephone answering techniques, policies and procedures
• Operate computer-aided dispatch (CAD) system with sufficient speed and accuracy to document field activity and create calls for service within response criteria guidelines
• Analyze situations quickly and accurately, while taking effective action to assure public safety provider and citizen safety
• Follow verbal and written instructions
• Communicate clearly and distinctly using radio and telephone equipment
• Maintain composure and work accurately in emergency situations
• Work in a team-based environment and achieve common goals
• Establish and maintain tactful, courteous, and effective working relationships with those contacted during the course of work, including the general public
• Work in a confined area, wearing a headset which restricts physical movement about the work area
• Accurately enter information into the CAD system while simultaneously receiving information by phone or radio
• Retrieve data from CAD terminal or other keyboard device, maintain appropriate documentation of previous events, details, and conversations
• Work in a highly structured environment where all communications are recorded or documented and reviewed as public record
• Handle multiple priorities and organize workload
• Extract information or data from other computer systems
• View multiple video display terminals for extended periods of time in low variable light conditions
• Distinguish and interpret the meaning of colors on video display terminals
• Distinguish and comprehend simultaneous communications from several sources
• Work continuously or uninterrupted as required, standing or sitting for extended periods of time
• Perform with a high standard of customer service, professional conduct, and civic responsibility
• Use emergency medical questioning techniques and provide medical instructions via telephone when required
• Type at a net rate of 35 wpm on a computer keyboard

 

 

Additional Information: 

You must answer all job-specific questions in order to be considered for this vacancy or your application will be deemed incomplete and withheld from further consideration. Applications must be filled out completely (i.e. do not write “see resume or personnel file.”). To receive consideration for the screening process, candidates must submit a 1) Possession of a current P.O.S.T. Basic Dispatch certificate. Incomplete applications will not be accepted. Application packets may be submitted online through the “Apply Now” feature on the job announcement at www.santaclaraca.gov. Applications will be reviewed on a bi-weekly basis for consideration to the position.  If you are interested in applying you are encouraged to apply as soon as possible, before the position is closed.

 

The City of Santa Clara is an equal opportunity employer. Applicants for all job openings will be considered without regard to age, race, color, religion, sex, national origin, sexual orientation, disability, veteran status or any other consideration made unlawful under any federal, state or local laws. The City of Santa Clara is committed to offering reasonable accommodations to job applicants with disabilities. If you need assistance or an accommodation due to a disability, please contact us at (408) 615-2080 or HumanResources@santaclaraca.gov. 

 

SUPERVISION RECEIVED:

Works under the general supervision of a Senior Public Safety Dispatcher or Watch Commander and the overall direction of the Communications Operations Manager.