DEVELOPMENT SERVICES ANALYST
Development Services Analyst (Business Analyst)
SALARY: $5451.40 to $7670.69 monthly (26 pay periods annually)
FINAL FILING DATE: We are accepting applications until closing at 5 pm, December 17, 2019
THE POSITION
The Human Resources Department is accepting applications for the Regular and Full-time position of Development Services Analyst in the Development Services Department. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.
The City of Roseville promotes a no smoking atmosphere.
THE CITY
The City of Roseville (COR) incorporates the following CORe Competencies as part of the City’s culture:
- Focus on people: Develop and deliver service-oriented solutions that meet or exceed expectations.
- Build trust: Ensure honesty and integrity to gain confidence and support of others.
- Ensure accountability: Take responsibility for the outcomes of one’s own work and foster a sense of ownership in others.
- Communicate effectively: Deliver clear, concise messages and actively listen to ideas and questions.
- Collaborate inclusively: Build effective working partnerships, alliances, and teams.
- Make quality decisions: Make sound, timely decisions and recommendations.
- Be adaptable/agile: Change approach or methods to best fit the situation and effectively balance competing priorities.
DEFINITION
To perform professional and technical duties in support of Development Services Department activities and operations; to coordinate, oversee and serve as a technical resource for the implementation and integration of new program elements into the enterprise permitting and data tracking system; to provide technical assistance with respect to data analyses and the development of reports; and to analyze, develop and recommend process improvements to existing business systems to achieve the department’s goals.
DISTINGUISHING CHARACTERISTICS
- Receives direction from assigned supervisor or management personnel.
- Exercises technical and functional supervision over technical and administrative support personnel.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
- Oversee, coordinate and review the work of technical staff as it relates to the development and maintenance of the enterprise permitting system, the production of reports, and the production of maps, visual materials and other documents used in presentation.
- Assist the department in meeting State and Federal rules and regulations related to updating and maintaining development standards, zoning ordinances, and the general plan with the use of databases and other systems.
- Provide systems management for department specific systems, databases, reporting and mapping applications.
- Provide graphic, drafting, reporting, mapping and GIS support to internal and external customers; receive and review requests from departmental staff, other departments and outside agencies and determine the best way to meet their needs.
- Receive and respond to technical requests for data analysis, data processing, program modifications, and training.
- Recommend processes and procedures to integrate new program elements into permitting system.
- Produce analytical and technical reports with the use of data processing systems that support the overall goals and needs of the department and City.
- Research, analyze, compile and interpret social, economic, population and land use data and trends.
- Manage and participate in various special projects and studies.
- Work closely with departmental staff to understand and identify needs; analyze, evaluate and present proposed business procedures or problems to define data processing needs.
- Review and make recommendations for process enhancements and provide technical troubleshooting support.
- Coordinate the department’s internal customer needs assessment survey; prioritize and recommend action in response to survey results.
- Serve as liaison with the Information Technology Department and outside vendors.
- Represent function on committees, outside organizations, and at staff subcommittees as necessary; coordinate technical support activities with other departments and divisions and outside agencies.
- Answer questions and provide information to the public, via telephone, e-mail, and written correspondence related to technical support program and operations; investigate complaints and recommend corrective action as necessary to resolve complaints.
- Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
- Perform related duties as assigned.
MINIMUM QUALIFICATIONS
Knowledge of:
- Principles and practices of computer systems and related analysis and design. Principles and practices of community development and permitting.
- Principles and practices of relational database techniques and design. Principles and practices of GIS concepts, surveying, drafting and mapping.
- Research methods and procedures including statistical analysis and report writing.
- Pertinent local, State and Federal laws, ordinances and rules.
- Principles of project management.
Ability to:
- Perform professional work in support of the Development Services Department’s business needs.
- On a continuous basis, know and understand all aspects of the job. Intermittently analyze work papers, reports and special projects; identify and interpret technical and numerical information; observe and problem solve operational and technical policy and procedures.
- On a continuous basis, sit at desk for long periods of time. Intermittently twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
- Extract and analyze data and produce technical reports.
- Analyze, develop and implement business solutions.
- Perform complex analytical research, relational and spatial analysis and GIS mapping. Train or instruct users in the use of computer equipment and operating procedures. Prepare a variety of reports and maintain accurate records and files.
- Problem solve, make decisions, and give direction.
- Develop and recommend policies and procedures related to assigned operations Advocate on behalf of the department for change and process improvement. Identify new technology solutions to manage the workload of the department.
- Monitor the effectiveness of existing systems and procedures and make and implement recommendations for change.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
EXPERIENCE AND TRAINING
Experience:
- Two years of responsible experience identifying, developing and implementing technological business solutions, preferably as it relates to urban planning or development related activities.
AND
Training:
- A Bachelor’s degree from an accredited college or university in computer science, information systems, business management, accounting, business information systems, finance, planning or a related field. Relevant work experience as described above may be substituted for the educational requirement on a year for year basis.
License or Certificate:
- Possession of a valid California driver’s license by date of appointment.
SUPPLEMENTAL QUESTIONNAIRE
- Your responses to questions 2-3, the applicant’s education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the “Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored. I understand and agree with the above instructions.
- Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones.
- How many years do you have working as a Business Analyst?
- Less than 2 years
- 2-3 Years
- 3-4 Years
- 4-5 Years
- 5+ Years
The City of Roseville’s enterprise permitting system (Accela Automation) has a growing footprint within the City. Currently supporting five departments/divisions (Building, Code Enforcement, Engineering, Fire, and Planning) with more on the way, the Development Services Department is looking to recruit a skilled, customer focused, and professional Business Analyst to our team to assist in new feature development as well as ongoing system support. This Analyst position will perform a wide range of duties which could include, but is not limited to: requirements gathering and analysis, system configuration/testing using proprietary toolsets, JavaScript programming, report development, customer support, and documentation.
Describe your knowledge, skill, or ability in each of the following areas. In so doing, please provide any relevant work experience and specific examples that demonstrate your competency. Note: although encouraged, it is not required to respond to all eight areas listed below.
- Requirements Gathering
- System Configuration
- Process Improvement
- Software Implementation
- Technical Writing and Documentation
- Customer Support
- JavaScript or other programming languages
- SQL, SSRS Reporting, or Business Objects/Crystal Reporting
SELECTION PROCESS
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.
THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.
