FINAL FILING DATE: We are accepting the first 100 qualified applications or closing at 5:00 pm, February 28, 2019; whichever occurs first.
IT IS MANDATORY THAT YOU COMPLETE THE SUPPLEMENTAL QUESTIONNAIRE. YOUR APPLICATION WILL BE REJECTED IF YOU DO NOT PROVIDE ALL NECESSARY INFORMATION.
THE POSITION
The Human Resources Department is accepting applications for the position of Information Technology Technician II. The current vacancy is a regular, benefitted and full-time position in the Information Technology Department, however the employment list that will be established from this recruitment may be utilized to fill future regular, temporary, and limited term vacancies in the City for the duration of the list. The term length for limited term vacancies is not guaranteed but cannot exceed 36 months. The normal work schedule is Monday through Friday, 8 –5 pm; a flex schedule may be available.
The City of Roseville promotes a no smoking atmosphere.
DEFINITION
To perform responsible technical duties related to computer hardware and software customer support; provide project support for new and modified systems; and to install and configure desktop computers and related peripheral equipment.
DISTINGUISHING CHARACTERISTICS
This is the journey level class in the Information Technology Technician series and is distinguished from the I level by the ability to perform the full range of duties assigned with only occasional instruction or assistance as unusual or unique situations arise, including implementing large portions of assigned projects. Positions in this class are flexibly staffed and are normally filled by advancement from the I level.
This class is distinguished from the Senior Information Technology Technician in that the latter performs the most difficult and responsible types of duties assigned to classes within this series including overseeing assigned projects and exercising technical and functional supervision as appropriate.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from a higher level supervisor.
EXAMPLES OF ESSENTIAL DUTIES - Duties may include, but are not limited to, the following:
- Install and configure desktop computers, printers, and other desktop peripherals such as scanners, cameras, and PDAs; install and support various software and train customers in the use of hardware and software.
- Support and troubleshoot current desktop operating systems; perform basic diagnostic testing; analyze root cause of problem and develop long-term solutions; identify and report network problems to the proper network areas.
- Create and maintain desktop deployment images.
- Deliver laptop computers, set up and train customers in their use.
- Analyze failed equipment and perform repairs or return equipment to vendor; review and test vendor repairs.
- Provide technical support in diagnosing and solving problems by telephone or remote access; respond to help desk trouble tickets according to urgency and priority levels; log calls into help desk database and use helpdesk software.
- Participate in projects related to PC deployment, software and hardware procurement, or hardware consolidation.
- Develop documentation and standard operating procedures as they relate to assignment.
- Deploy and maintain mobile devices.
- Assist users with log-on authentication; instruct users in saving data and backing up systems.
- Perform research to resolve problems or refer to higher level staff.
- Order supplies and maintain and track inventory; assist in asset management of personal computers, laptops, and related peripheral equipment.
- Build and maintain positive working relationships with co-workers, other City employees and the public using principles of good customer service.
- Perform related work as required.
MINIMUM QUALIFICATIONS
Knowledge of:
- Principles and practices of information technology.
- Personal computers, including hardware and software and related peripheral equipment.
- Active Directory structure and functions.
- Microsoft Windows operating systems.
- Modern office equipment and procedures.
- Basic mathematical principles.
- English usage, spelling, grammar and punctuation.
- Customer service principles.
- Principles and techniques of a variety of desktop operating and data communications systems.
- Principles and techniques of installing, repairing, and maintaining desktop hardware and software.
- Principles and techniques of advanced troubleshooting for desktop computer and printers in a network environment.
- Project management methodologies.
Ability to:
- To perform personal computer hardware and software customer support duties.
- Intermittently review documents related to department operations; observe, identify and problem solve procedural issues.
- On a continuous basis, sit at a desk for long periods of time. Intermittently walk, bend, or stoop while installing/repairing equipment; twist to reach equipment surrounding desk; perform simple grasping and fine manipulation; use telephone, and write or use keyboard to communicate through written means; and lift or carry weight of 30 pounds or less.
- Learn help desk software and database use.
- Diagnose and repair or instruct users in resolving hardware and software problems.
- Train and instruct users in Microsoft Operating Systems and Office Suites, e-mail and internet use and use and operation of a variety of peripheral equipment.
- Maintain confidentiality as necessary.
- Work weekends, evenings or standby, as required.
- Communicate clearly and concisely, both orally and in writing.
- Establish and maintain effective working relationships with those contacted in the course of work.
- Independently perform personal computer hardware and software customer support duties.
- Independently perform system installations, problem correction and repair of equipment.
- Explain department and City policies regarding use of computer and communications systems.
- Effectively troubleshoot, diagnose, and resolve hardware and software issues.
Experience and Training
Experience:
- Two years of responsible experience performing duties similar to that of an Information Technology Technician I in the City of Roseville.
AND
Training:
- An Associate’s degree or 60 semester units of college level course work including 18 units in a major field of study and 21 units in general education from an accredited college or university. Course work in computer science, information systems, or a related field is desirable. Two years of related work experience can substitute for an Associate’s Degree.
License or Certificate
- Possession of a valid California driver’s license by date of appointment.
- Possession of Microsoft Certification is desirable.
SUPPLEMENTAL QUESTIONNAIRE
1. Your responses to questions 2-5, the applicant’s education, training and experience, will be scored using a pre-determined formula. Your responses to these questions must be consistent with your employment application information. This experience must also be described in the “Work Experience" section of this application. Responses to the supplemental questionnaire that are inconsistent from your “Work Experience” section in the application will not be scored. I understand and agree with the above instructions.
2. Was any of the work experience listed on your application an unpaid internship, or volunteer work? If so, please list below which ones.
3. How many years of experience do you have supporting and troubleshooting computer systems and operations, computer hardware and/or software?
- Less than 2 years
- 2-3 Years
- 3-4 Years
- 4-5 Years
- 5-6 Years
- 6+ Years
4. Please describe your experience supporting and troubleshooting computer systems and operations, computer hardware and/or software.
5. Please list your completed education from an accredited college or university. List the degree, major and institution. If you have not completed your degree, please attach your unofficial college transcripts in the attachment section of this application. We will need to verify how many college units you have completed, if any.
SELECTION PROCESS
All candidates meeting the minimum qualifications will have their application scored in a Formula Rate Examination. The applicant’s experience and education will be evaluated using a pre-determined formula. Scores from this evaluation will determine applicant ranking and placement on the Employment List. Supplemental questions will be utilized by the department hiring authority to make interview and selection determinations. Final appointment is contingent upon a check of past employment references, passing a City-paid fingerprint check and depending on position applied for a pre-employment medical exam and a drug and alcohol screening test.
THE CITY OF ROSEVILLE IS AN EQUAL OPPORTUNITY EMPLOYER. IF YOU REQUIRE AN ACCOMMODATION DUE TO A DISABILITY, PLEASE CONTACT THE HUMAN RESOURCES DEPARTMENT AT LEAST 5 WORKING DAYS BEFORE A SCHEDULED INTERVIEW/EXAMINATION PROCESS. MEDICAL DISABILITY VERIFICATION MAY BE REQUIRED PRIOR TO ACCOMMODATION.