Public Safety DispatchSan Bernardino CountyFull-Time$3,943.00
Lateral/Pre-Service Police Dispatcher I & II
Salary: 3943.00 - 5272.00 Monthly
Job Category: Public Safety Dispatch
Location: San Bernardino County
Job Type: Full-Time
Close Date: Continuous
* Prequalification Questionnaire Required
LATERAL/PRE-SERVICE POLICE DISPATCHER I & II
I: $3,943 - $4,797/mo. + benefits
II: $4,336 - $5,272/mo. + benefits
(The II is typically filled by advancing from the I level)
DEFINITION: Under general and/or immediate supervision, performs a variety of duties involved in receiving incoming calls for police and emergency assistance and dispatching necessary units using radio communication equipment; performs a variety of general support duties related to dispatch activities including record keeping, typing and filing; and monitors teletype communications. DISTINGUISHING CHARACTERISTICS: Dispatcher I is the entry class in the Police Dispatcher series and receives immediate supervision during the training process. This class is generally used during the training period and is distinguished from the Dispatcher II by the performance of the more routine tasks. Dispatcher II is the full working class and receives general supervision and will participate in the training and evaluation of new dispatch staff. Positions in this class are normally filled from advancement from the I level, or when filled from the outside, require significant Police dispatch/trainer experience and a P.O.S.T. certification.
ESSENTIAL FUNCTIONS: The incumbent must have the ability to:
Receive emergency calls from the public requesting police or other emergency service; determine nature and location of emergency, determine priority, and dispatch emergency units as necessary and in accordance with established procedures.
Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
Maintain contact with all units on assignment; maintain status and location of police field units.
Answer non-emergency and maintenance service calls for assistance.
Perform a variety of record keeping, filing, indexing, and other general clerical work; maintain a variety of documents relating to public safety activities; prepare related reports as requested.
Monitor alarm equipment and dispatch assistance as needed.
Operate a variety of public safety telecommunications equipment; test and inspect equipment as required.
Enter, update, and retrieve registration, stolen vehicles, and other information.
Learn departmental policies and procedures for service requests.
Learn geographic features and streets within the area served.
Learn police codes, practices, and methods.
Work under pressure, exercise good judgment, and make sound decisions in emergency situations.
Effectively and courteously deal with the public.
Work various shifts as assigned, including weekends and holidays.
Communicate clearly and concisely, both orally and in writing.
Establish and maintain effective cooperative working relationships with those contacted in the course of work.
Perform any other tasks or functions deemed necessary to the daily operations of the employer.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
WORKING CONDITIONS: Position requires prolonged sitting, standing, walking, reaching, twisting, turning, kneeling, squatting and stooping in the performance of daily office activities. The position also requires grasping, repetitive hand movement and finger coordination using a computer keyboard. Additionally, the position requires near and far vision in reading correspondence and using the computer, and acute hearing is required when providing phone service to the public while operating and monitoring radio communication equipment. The need to lift, drag and push file, paper and documents weighing up to 25 pounds also is required.
EXPERIENCE AND TRAINING: Lateral and Pre-Service Dispatcher I requires equivalent to the completion of the twelfth grade, 2 years of general clerical experience, and completion of the P.O.S.T. mandated dispatcher course or successful completion of Police dispatch/training experience in a probationary period with a law enforcement agency. Dispatcher II requires successful completion of the probationary period as a police dispatcher in a law enforcement agency, a minimum of two (2) years of full time dispatcher experience which included trainer experience, and completionof a P.O.S.T dispatcher course. Both positions require a typing certificate indicating 45 Net WPM that must accompany the application (see attachment for typing certificate requirements) and possession of a valid CA Class “C” Driver’s License. The incumbent must have knowledge of modern office equipment including computers and applicable software; modern office procedures, practices, and equipment; correct English usage, spelling, punctuation, and grammar. SUPPLEMENTAL INFORMATION: Candidates must be able to pass an extensive Police Background Investigation, which includes a Pre-employment Physical, Psychological, and Polygraph Examinations.