POLICE ASSISTANT
Salary Range: $19.85 to $30.87/hour; temporary part-time, non-benefitted position, DOE
DEFINITION
The Police Assistant is a civilian, non-sworn, uniformed position that is responsible for a variety of customer service-based interactions with the community. Duties include non-hazardous enforcement of municipal parking laws and regulations as well as clerical front counter tasks related to phone and walk-in contacts at the police department.
SUPERVISION RECEIVED AND EXERCISED
Receives general supervision from the Administrative Assistant. Projects are assigned, and the person usually works with very little supervision.
ESSENTIAL JOB FUNCTIONS/DUTIES
- Handle confidential administrative duties at the front desk.
- Answer/forward all incoming phone calls.
- The ability to multi task phones with walk-in traffic
- Perform a variety of research & staff work; prepare reports.
- Maintain records using computers.
- Maintain filing system.
- Coordinate Parking Permits for business employees.
- Receive and respond to complaints and reports of routine parking incidents from the public.
- Respond to public complaint of abandoned vehicles; document and schedule tows for abandoned vehicles; and ensures proper disposition of illegally parked vehicles; patrols city streets and issues citations on vehicles parked in an unlawful manner.
- Assist in organizing and coordinating department events and community outreach programs.
- Manage office supplies and equipment inventory, placing orders as needed.
- Operate computer equipment and two-way radio as related to employment.
- Mark vehicles to detect abuse of timed areas.
- As required testifies in court.
- Perform related duties as assigned.
- Perform duties within OSHA standards.
QUALIFICATIONS
Knowledge:
- Microsoft Office: Excel, Word, and PowerPoint.
- English usage, grammar, spelling, vocabulary, and punctuation.
- Principles and practices of records management.
Ability to:
- Effectively communicate verbally and through written correspondence.
- Compose correspondence independently from brief instructions.
- Establish, maintain, and foster positive and effective working relationships with those contacted in the course of work.
- Analyze situations and identify pertinent problems/issues; collect relevant information; evaluate realistic options; and recommend /implement appropriate course of action.
- Perform technical, detailed, and responsible office support work.
- Techniques for providing a high level of customer service to the public and Town staff, in person and over the phone.
EXPERIENCE AND EDUCATION
Experience:
Prefer one year in a non-sworn capacity with a municipal police agency involving clerical work and public contact.
Education:
High school graduation or equivalent.
Licenses:
California Driver's License, C.L.E.T.S. certification upon hire.
